Receptionist/administrative assistant Work, Jobs in Erdington, Wmd (with Salaries)

Patient Advisor
Small Heath Medical Practice —Birmingham
- £12.71 an hour
- Temporary
- Administrative experience
- Front desk
- In-person
Quick apply
1d
Personal Assistant/Receptionist
Wright Justice Solicitors —Birmingham
- Full-time
- English
- Travel
- Front desk
Quick apply
2h
Receptionist/Administrative Assistant/Customer Service/Sales Adviser
Xclusive Motor Services —Birmingham
- From £12.71 an hour
- Full-time
- Computer literacy
- Accounting
- Data entry
- Free parking
Quick apply
11d
Receptionist
Midlands Partnership University NHS Foundation Trust —Tamworth
- £25,272 a year
- Full-time
- Travel
- Organisational skills
- Front desk
6d
Medical Receptionist
Churchfields Surgery —Bromsgrove
- £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- GP surgery experience
Quick apply
4d
Mental Health Administrative Assistant/Receptionist -South Staffs West
Midlands Partnership University NHS Foundation Trust —Stafford
- £25,272 a year
- Full-time
- English
- Front desk
- Communication skills
Optical Receptionist (Part-time)
Whitehouse & Son Opticians —Nuneaton
- £12.71 an hour
- Part-time
- Inventory control
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
4d
Receptionist / Administrative Assistant
Dudley Metropolitan Borough Council —Halesowen
- £17,627.22 - £18,310.76 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Front desk
9d

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receptionist/administrative assistant jobs near erdington, wmd

Patient Advisor

Small Heath Medical Practice -
Birmingham

Quick apply

Job details

Temporary | Permanent | Part-time | Temp to perm | Full-time | Part-time upon request | Fixed term contract | Zero hours contract
£12.71 an hour
1 day ago

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
Infection prevention & control
Filing
Scanning
Administrative experience
Records management
Appointment booking and call handling
Front desk
Patient record updating
Patient registration
Managing patient records
Signposting to community resources
Office experience

Full job description

Job Title: Patient Advisor (Receptionist)

Location: Small Heath Medical Practice, Birmingham

Reports To: Patient Services Lead

Job Purpose

The Patient Advisor is the first point of contact for patients and visitors attending Small Heath Medical Practice. The role involves providing a professional, welcoming, and efficient reception service while supporting the smooth day-to-day operation of the practice. The Patient Advisor will assist patients with appointments, enquiries, registration, signposting to appropriate services, and administrative tasks, ensuring high standards of customer care and confidentiality at all times.

Key Responsibilities

Reception Duties

Greet patients, visitors, and healthcare professionals in a courteous and professional manner.
Answer incoming telephone calls promptly and deal with enquiries efficiently.
Book, amend, and cancel appointments in accordance with practice procedures.
Manage patient arrivals and departures using the clinical system.
Handle patient enquiries both face-to-face and over the telephone.
Signpost patients to the most appropriate service, healthcare professional, or source of support.

Administrative Duties

Maintain accurate patient records and update information on the clinical system.
Process new patient registrations and deductions.
Scan, file, and distribute correspondence and clinical documents.
Manage incoming and outgoing post.
Process prescription requests in line with practice protocols.
Support the practice with routine administrative tasks and projects.

Patient Care and Service

Deliver excellent customer service to all patients and stakeholders.
Communicate effectively with patients from diverse backgrounds and cultures.
Handle sensitive situations calmly, respectfully, and professionally.
Promote the practice's services and support patients in accessing the appropriate care.
Assist patients with online services, NHS App registration, and digital access where required.

Confidentiality and Compliance

Maintain strict patient confidentiality and comply with GDPR and NHS information governance requirements.
Adhere to all practice policies, procedures, and protocols.
Comply with health and safety regulations and infection prevention standards.
Participate in mandatory training and practice meetings.

Team Working

Work collaboratively with GPs, nurses, healthcare assistants, and administration staff.
Provide cover for colleagues during absences where necessary.
Contribute positively to the development and improvement of practice services.

Pay: £12.71 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person

Quick apply

Refine Your Search

receptionist/administrative assistant jobs in erdington, wmd

Patient Advisor

Personal Assistant/Receptionist

Receptionist/Administrative Assistant/Customer Service/Sales Adviser

Receptionist

Medical Receptionist

Mental Health Administrative Assistant/Receptionist -South Staffs West

Optical Receptionist (Part-time)