Investigation Work, Jobs in Esh, Dur (with Salaries)

Resolution Case Handler
Sopra Steria —Durham
- £26,536 a year
- No weekends
- Communication skills
- Annual leave
4d
Research Assistant/Associate in Life Cycle Assessment
Newcastle University —Newcastle upon Tyne
- £33,951 - £37,694 a year
- Full-time
- Doctoral degree
- Engineering
- Analysis skills
6d
Coroners Officer (Ref 26-080)
Cleveland Police —Middlesbrough
- £33,603 - £35,772 a year
- Weekend availability
- Microsoft Office
- Communication skills
4d
Crime Trainer
Home Office —Newcastle upon Tyne
- £41,750 - £48,250 a year
- Full-time
- Microsoft Office
- Presentation skills
- Travel
4d
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £46,049 a year
- Part-time
- Doctoral degree
- Master's degree
- University
10d
Overview and Scrutiny Officers
Durham County Council —Durham
- £38,220 - £41,771 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
2d
Claims Handler - Settlements
Tesco Insurance —Newcastle upon Tyne
- From £28,000 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Employee discount
HMPYOI Deerbolt - Hub Manager
Ministry of Justice —Barnard Castle
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
11d
Pay & Pensions Assistant – Temporary Development
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- English
3d
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
Compliance Adminstrator
Igne Group Ltd —Chester-le-Street
- Up to £30,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
Laboratory Analyst - Microbiology
Normec UK —Consett
- £26,800 a year
- Laboratory experience
- No experience needed
- IT
- Free parking
Adult Protection Lead Officer
Durham County Council —Durham
- £44,075 - £48,226 a year
- Temporary
- Hybrid work
- Annual leave
3d
Appropriate Adult - Evening and Overnight - Durham
Child Action Northwest —Durham
- £14.97 - £20.32 an hour
- In-person
- Communication skills
- Annual leave
Customer Services Software Engineer
OpenWorks Engineering —Prudhoe
- From £35,000 a year
- Full-time
- Computer Science
- Engineering
- C++
Quick apply
Research Associate
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Doctoral degree
- University
- IT
10d
Floating Front Counter Clerk
Durham Constabulary —Durham
- £25,242 - £26,703 a year
- Full-time
- Customer service
- English
- Travel
Human Resource Manager
St Cuthbert's Care —Newcastle upon Tyne
- £26,995 a year
- Part-time
- Management
- Supervising experience
- Human resources
- Annual leave
- Employee discount
Quick apply
Assistant Drillers
Igne Group Ltd —Chester-le-Street
- Up to £30,500 a year
- Travel
- Construction experience
- Annual leave
- Employee discount
Geotechnical Reports Engineer
Igne Group Ltd —Chester-le-Street
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Annual leave

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investigation jobs near esh, dur

Resolution Case Handler

Sopra Steria -
Durham

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Job details

Permanent
£26,536 a year
4 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Quality assurance
Root cause analysis
Communication skills

Full job description

Are you passionate about people and delivering exceptional customer experiences? Are you looking to build your career within a company recognised for its inclusivity, sustainability, and strong values?

At Sopra Steria, we’re looking for Resolution Case Handlers to join a successful team responsible for delivering a first-class customer experience to help make NS&I the UK’s most trusted savings provider. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role could be the ideal next step in your career.

As a Resolution Case Handler in this permanent role, you will be joining a team where wellbeing, respect, and personal growth are genuinely valued. Career development is encouraged, with a clear pathway to grow within Sopra Steria. Taking ownership of a daily caseload and delivering timely and compliant outcomes in a regulated environment.

What you need to know:

This is a permanent role, based at our Durham or Blackpool hubs.
The service operates Monday to Friday, from 8am to 6pm – No weekend working! – Flexible rotating shift pattern.
You need to be available for an initial 6-week training programme (Monday to Friday, 9:00am–5:00pm), which will blend classroom learning with job shadowing, so you feel fully supported.
Following training, you will flip to a hybrid working pattern. We recognise that work life balance is important so you will be required to work 1-2 days in the office each week and the rest from home.

What you’ll be doing:

With ongoing training and support, you will quickly find yourself managing cases from receipt through to resolution. You will make a meaningful difference by helping to resolve issues that can significantly affect customers, ensuring they are treated fairly and their concerns are heard.
Conduct thorough and impartial investigations, reviewing all relevant evidence to establish facts and determine fair customer outcomes.
Assess complaints against applicable regulations, policies, procedures, and customer commitments to ensure decisions are accurate and justified.
Communicate clearly, professionally, and empathetically with customers, providing timely updates and explaining outcomes in a transparent manner.
Maintain comprehensive and accurate case records, ensuring all actions, decisions, and rationale are fully documented and auditable.
Identify potential risks, breaches, vulnerabilities, or recurring issues and escalate these appropriately in line with governance requirements.
Work collaboratively with operational, legal, compliance, risk, and subject matter experts to gather information and support complaint investigations.
Ensure complaint responses are delivered within regulatory and business timescales.
Support root cause analysis activities and contribute to continuous improvement initiatives aimed at reducing complaints and enhancing customer outcomes.
Contribute to quality assurance activities, sharing knowledge and best practice to promote consistent complaint handling across the team.

What you’ll bring:

Previous resolution case handling experience within a regulated industry (e.g. financial services, insurance, utilities, telecommunications, healthcare, or public sector).
Strong written and verbal communication skills, with the ability to explain complex decisions clearly and professionally.
Excellent investigative, analytical, and evidence-based decision-making skills.
Strong understanding of customer vulnerability, treating customers fairly, and delivering appropriate outcomes.
Ability to interpret and apply policies, procedures, regulatory requirements, and guidance.
High levels of integrity, objectivity, and attention to detail.
Ability to handle sensitive, complex, and escalated complaints with confidence and professionalism.
A keenness to develop, motivated to learn, grow, and continually improve your skills.

If this sounds like you, we’d love to hear from you — even if you’re not sure you meet every requirement.

Location: Durham or Blackpool
Security Clearance: BPSS
Salary: £26,536
Benefits: Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, paid volunteering days and carers leave, 4 x death in service life assurance and pension.
Internal Recruiter: Rachel

We believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Apply Now

Refine Your Search

investigation jobs in esh, dur

Resolution Case Handler

Research Assistant/Associate in Life Cycle Assessment

Coroners Officer (Ref 26-080)

Crime Trainer

Research Assistant/Associate

Overview and Scrutiny Officers

Claims Handler - Settlements

HMPYOI Deerbolt - Hub Manager

Pay & Pensions Assistant – Temporary Development

Profit Protection Compliance Manager, Stadium of Light

Compliance Adminstrator

Laboratory Analyst - Microbiology

Adult Protection Lead Officer

Appropriate Adult - Evening and Overnight - Durham

Customer Services Software Engineer

Research Associate

Floating Front Counter Clerk

Human Resource Manager

Assistant Drillers

Geotechnical Reports Engineer

I want to receive the latest job alerts for investigation in esh, dur

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