Customer care specialist Work, Jobs in Eton, Brk (with Salaries)

Consumer Care Rep
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Eton
- £28,000 - £31,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
Healthcare Sales & Marketing Executive -Philips PACS Solutions
High-Tech IT Ltd —Chessington
- £40,000 - £60,000 a year
- Part-time
- Hybrid work
- Sales
- Business development
- Travel
Quick apply
12d
Customer Support Specialist
The Electric Car Scheme —Hayes
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
1d
Safeguarding Support Officer - Permanent
Slough Children First —Slough
- £30,160 - £35,530 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
5d
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
13d
Healthcare Assistant
GenesisCare UK —Windsor
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
10h
Cashier
Travelex —Heathrow
- £13 an hour
- Overtime
- Heavy lifting
- Communication skills
- Health & wellbeing programme
- Employee discount
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
6d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £31,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
13d
Business Account Manager - Discounters
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Sales Assistant
TGJones —Ruislip
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
6d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Care Worker - TW20
Avant Healthcare Services —Egham
- English
- Travel
- Annual leave
- Employee discount
Quick apply
Customer Service/Triage Specialist
Workplace Options —London
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
2d
Care Assistants
Caremark - Home Care in Hounslow and Chiswick —Hounslow
- £12.71 - £14.80 an hour
- Annual leave
- Flexible schedule
Maintenance
H Plus Care Ltd —Maidenhead
- £24,420 - £30,000 a year
- Full-time
- Schematics
- Customer service
- Maintenance
Quick apply
Customer Care Specialist
Prima —London
- Hybrid work
- Customer service
- Care experience
- Data entry
Quick apply
Workshop Administrator
Northgate Vehicle Hire —Egham
- £30,143 a year
- Monday to Friday
- Employee discount
Quick apply
9d

I want to receive the latest job alerts for customer care specialist in eton, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care specialist jobs near eton, brk

Consumer Care Rep

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

customer care specialist jobs in eton, brk

Consumer Care Rep

HR Advisor - Health and Social Care

Healthcare Sales & Marketing Executive -Philips PACS Solutions

Customer Support Specialist

Safeguarding Support Officer - Permanent

Health Advisor/FOH

Healthcare Assistant

Cashier

Lead Agent

HR Advisor - Health and Social Care

Business Account Manager - Discounters

Sales Assistant

Lead Agent - T3

Customer Service Specialist - US Cards

Care Worker - TW20

Customer Service/Triage Specialist

Care Assistants

Maintenance

Customer Care Specialist

Workshop Administrator

I want to receive the latest job alerts for customer care specialist in eton, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected