Customer experience leader Work, Jobs in Ewhurst, Sry (with Salaries)

Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Event Coordinator - Full Training Provided
Great Grottos Ltd. —Dorking
- £13 an hour
- Temporary
- No experience needed
- Human resources
- Recruiting
- Free parking
Quick apply
9d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Hotel - Duty Manager
Premier Inn —Horsham
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
10d
Sales - Sales Advisor - UK
New Look —Crawley
- Part-time
- Customer service
Assistant General Manager
Burhill Group Limited —Guildford
- £34,234 a year
- Full-time
- Customer service
Event Traffic Marshal - Big Church Festival
Tracsis Events Limited —Steyning
- £13.18 - £14.24 an hour
- Temporary
- Hospitality
- Management
- Customer service
- Annual leave
Quick apply
1d
Team Leader
Urban - BRA_209 —Horsham
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Sales Associate
NEXT —Guildford
- Part-time
- Customer service
One Stop - Customer Service Assistant
One Stop —Cranleigh
- £12.81 an hour
- Full-time
22h
Team Leader - Crawley
DCK Group —Crawley
- £13.71 an hour
- Full-time
- Merchandising
- Supervising experience
- Team management
Quick apply
Employment Adviser
The Fedcap Group —Guildford
- £28,438 - £30,253 a year
- Full-time
- In-person
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Merchandising Team Leader
eXPD8 —Horsham
- Merchandising
- Planograms
- Recruiting
- Life insurance
- Referral programme
Trainee Lettings Consultant
LRG —Horsham
- Up to £27,000 a year
- Monday to Friday
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Hampshire Cultural Trust —Aldershot
- £32,500 - £36,500 a year
- Weekend availability
- Budgeting
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Store Manager (East Grinstead and Tonbridge)
The Real Pizza Company —East Grinstead
- £33,000 - £40,000 a year
- Full-time
- Inventory control
- Writing skills
- Merchandising
Quick apply
Order Processing Specialist (Fixed-Term Contract)
Thermo Fisher Scientific —Horsham
- Full-time
- Computer literacy
- ERP systems
- English
8d
Customer Service Director - Grant Handling
Monnoyeur —Cranleigh
- Full-time
- Customer service
- Business development
- Leadership
14d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Assistant Manager - Rodd & Gunn
Rodd&Gunn UK Ltd —Guildford
- £26,000 - £29,000 a year
- Customer service
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
1d

I want to receive the latest job alerts for customer experience leader in ewhurst, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Corporate Operations

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

customer experience leader jobs in ewhurst, sry

Head of Corporate Operations

Event Coordinator - Full Training Provided

Customer Service Manager

Hotel - Duty Manager

Sales - Sales Advisor - UK

Assistant General Manager

Event Traffic Marshal - Big Church Festival

Team Leader

Sales Associate

One Stop - Customer Service Assistant

Team Leader - Crawley

Employment Adviser

Merchandising Team Leader

Trainee Lettings Consultant

General Manager

Store Manager (East Grinstead and Tonbridge)

Order Processing Specialist (Fixed-Term Contract)

Customer Service Director - Grant Handling

Operations / Service Director

Assistant Manager - Rodd & Gunn

I want to receive the latest job alerts for customer experience leader in ewhurst, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected