Complaints manager Work, Jobs in Exeter, Eng (with Salaries)

Regional Manager
Bestway Group —Exeter
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
111 Contact Centre Team Manager
Practice Plus Group IUC —Exeter
- £34,188 a year
- Writing skills
- Analysis skills
- Team management
5d
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Assistant Service Delivery Manager
SUEZ —Exeter
- £44,432 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Analysis skills
10d
Community Ranger Haldon
Forestry Commission —Exeter
- £30,105 a year
- Full-time
- Presentation skills
- Communication skills
12h
Operational Support Grade - HMP Exeter (Prison Support Role)
Ministry of Justice —Exeter
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Area Planning Advisor
Forestry Commission —Humber
- £40,388 - £43,482 a year
- Full-time
- Hybrid work
- Management
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Business Administrator
Ministry of Justice —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
Metered Consumption & Leakage Case Manager
South West Water —Exeter
- £28,226 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
8d
Customer Service Representative
U-Drive —Exeter
- £30,708 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
People Hub
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Management
- Presentation skills
- Annual leave
14d
Front of House Manager- Independant Restaurant & Brewery
Beer Factory and Kitchen @Hanlons Brewery —Exeter
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Free parking
- Store discount
Quick apply
4h
Duty Manager
Woodbury Park Hotel & Golf Club —Exeter
- £28,325 a year
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Visitor Services Officer
Forestry Commission —Exeter
- £26,959 a year
- Full-time
- Presentation skills
12d
Customer Liaison Officer
Network Plus —Torquay
- Management
- Leadership
- Communication skills
Quick apply
TPS Sales Manager
Marshall Motor Group —Exeter
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
Closing Specialist
Crowdcube —Exeter
- Up to £35,000 a year
- Hybrid work
- Spanish
- English
- Continuous improvement
Customer Liaison Officer
Durateam Environmental —Exeter
- £16.34 an hour
- Full-time
- Organisational skills
- Communication skills
Quick apply
14d
Showroom Manager
Mandarin Stone —Exeter
- Computer literacy
- Maths
- Team management
- Annual leave
- Employee assistance programme
10d

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Regional Manager

Bestway Group -
Exeter

Quick apply

Job details

Full-time

Benefits

Company pension

Qualifications

EHS
Business intelligence
Sales
Stakeholder liaison
Coaching
Supply chain
Data analysis skills
Complaint handling
Performance management
Change management
Retail team management
Store management
Decision making
Risk management
Human resources
Operational strategy development
Change leadership
Professional development mentoring
Budgeting
Training & development
Networking
Business strategy and management experience
Retail management
Leadership
Team motivation leadership
Communication skills

Full job description

Regional Manager

Contract Type: 40

Location: Bournemouth / Exeter / Bristol / Southampton Area

Direct Reports: 3

Indirect Reports: Approximately 70

About the role

You will inspire, coach, and create a collaborative working team within your region which delivers amazing results that can be recognised by customers, colleagues, and the Bestway Business. Your role will be to influence and support delivering the strategic business plan, day to day operational running of your stores ensuring that the corporate stores P&L is met, making decisions that set your team the right goals to achieve this and follow up that this happens, using internal and external insight will enable you to direct your region to make a positive difference for customers, colleagues and the Bestway business

About Bestway

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Responsibilities:

Mitigate risk by protecting Bestway with safe and secure processes for people, stock and property.
Use your knowledge and experience to drive operational excellence and consistency on store standards.
Ensuring stores adhere to Coco routines and processes, influence and take responsibility where change is needed to improve on these to make better.
Develop Regional plans to achieve the Business strategy and take ownership of the delivery of this.
Coach the leaders in your region to deliver outstanding results for their people ensuring everyone has an opportunity to get on, is trained to carry out their role both technically and behaviourally and challenged in the right way ensuring they are treated fairly so a pipeline of talent is evident for the future with a ‘spoilt for choice’ mindset.
Celebrate success across your teams and continually learn from missed opportunities.
Build effective relationships with internal and external stakeholders using inspirational communication, effective listening, recognition, and challenge.
Focus on personal growth opportunities to continuously develop yourself.
Embrace change so you oversee Successful implementation, embedding and sustaining of change initiatives.
Role model the need for your team to view stores through the eyes of customers and put in place consistent customer measures that are simple to follow and track.
Identify how to build relationships within the communities where your stores are situated to positively impact on the brand of Bestway.
manage all customer issues and complaints within your region ensuring that learnings are taken and implemented accordingly.
Using data and local knowledge you will ensure competitor activity is closely monitored, visited and action plans put in place to protect or grow sales and profit with the right proposition.
Take responsibility that all property matters are logged and followed through and where required a business case is produced to support any works.

Your team understand and follow HR policies.

The Ideal Candidate

Significant experience of motivating, developing, and managing performance of direct reports (30 plus) to inspire operational excellence across multi-sites ideally in a convenience environment.
Has the ability to interact and understand others, developing new relationships and builds on existing relationships to ensure trust and mutual respect.
Successfully delivers long-term strategic plans and improvement of success measures whilst managing budgets.
Uses a variety of leadership skills to get the best from an individual or situation which includes coaching to stretch the performance of others.
Outstanding communication, presentation, and people skills
Knowledge & experience
Ideally would have knowledge of food retail/off-licence and have been a remote manager.
Has experience of leading change on multiple activities that have delivered sustainable change.
Knowledge and Awareness of EHO and licensing guidelines, legal rules, and guidelines.
Understands employment legislation.
Experience of other business functions such as supply chain, finance, customer service etc..)
Able to analyse data and make correct decisions to improve the business
Has experience of making proactive and reactive decision making to mitigate risk and protect a business

Benefits

22 days holiday plus bank holidays
Private medical
Company car
Pension

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.

Quick apply

Refine Your Search

complaints manager jobs in exeter, eng

Regional Manager

111 Contact Centre Team Manager

Customer Service / Project Manager

Assistant Service Delivery Manager

Community Ranger Haldon

Operational Support Grade - HMP Exeter (Prison Support Role)

Legal Operations Support Officer

Area Planning Advisor

Business Administrator

Metered Consumption & Leakage Case Manager

Customer Service Representative

People Hub

Front of House Manager- Independant Restaurant & Brewery

Duty Manager

Visitor Services Officer

Customer Liaison Officer

TPS Sales Manager

Closing Specialist

Customer Liaison Officer

Showroom Manager

I want to receive the latest job alerts for complaints manager in exeter, eng

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