Head of customer experience Work, Jobs in Exeter, Eng (with Salaries)

Head of Account Management
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
14d
Personal Travel Specialists
Expressions Holidays —Exeter
- £26,000 a year
- Holidays
- Spanish
- English
- Hotel
Head of Application Management
The Donkey Sanctuary —Sidmouth
- £63,813 a year
- Full-time
- Hybrid work
- DevOps
- Analysis skills
- Agile
- Free parking
- Employee discount
2d
Administration and ticketing assistant
Expressions Holidays —Exeter
- From £26,000 a year
- Part-time
- Sales
- English
- Microsoft Office
- Flexible schedule
Marketing Assistant
Otter Garden Centres —Ottery Saint Mary
- £20,000 - £26,000 a year
- Temporary
- English
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
6h
House Services Coordinator (Part Time)
Oxygen House —Exeter
- £16,200 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Operations Manager Hospitality
Exeter Rugby Club Ltd —Exeter
- £33,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Heavy lifting
- Free parking
- Employee discount
Quick apply
9d
Customer Assistant - Food - Exebridges Exeter Simply Food
Marks & Spencer —Exeter
- £13.41 an hour
- Part-time
- Employee discount
New Homes Sales and Client Co-ordinator
Wilkinson Grant & Company —Exeter
- £32,000 - £34,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
Quick apply
Closing Specialist
Crowdcube —Exeter
- Up to £35,000 a year
- Hybrid work
- Spanish
- Sales
- Customer service
Personal Travel Specialist – Rail holidays
Expressions Holidays —Exeter
- From £26,000 a year
- Holidays
- Spanish
- Sales
- English
Team Member FoH
YO! RESTAURANT —Exeter
- £12.71 an hour
- Part-time
- Restaurant
- Restaurant experience
Quick apply
Housekeeper
Nuffield Health —Exeter
- £25,038 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
- Gym membership
Front of House Complex Supervisor (Permanent)
Cofton Holidays —Exeter
- £13.95 an hour
- Weekend availability
- Bar
- Leadership
- Café
- Employee discount
- Referral programme
Quick apply
8d
Growth Executive (Ecommerce)
Tribe Digital —Exeter
- Monday to Friday
- Communication skills
- Marketing
1h
Assistant Manager – £16 to £17 per hour – Exeter
Plants Galore —Exeter
- £16 - £17 an hour
- Weekend availability
- Heavy lifting
- Retail management
House Services Coordinator
Oxygen House Ltd —Exeter
- Up to £12.98 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Marketing Manager (Maternity Cover)
Otter Garden Centres —Ottery Saint Mary
- £24,000 - £40,000 a year
- Temporary
- Project management
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
6h
Finance Assistant
City West Country Ltd —Exeter
- £30,600 a year
- Call to connect
- Administrative experience
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Quick apply
9d
Marketing Executive
Otter Garden Centres —Ottery Saint Mary
- £20,000 - £32,000 a year
- Temporary
- English
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
6h

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head of customer experience jobs near exeter, eng

Head of Account Management

GK Signs & Screenprint Ltd -
Exeter

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Management
Customer service
ERP systems
Logistics
Microsoft Office
Analysis skills
Project management
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Responsibilities

Leadership & Team Management

Lead, motivate, and develop the Account Management team to achieve departmental objectives and business targets.
Conduct regular one-to-one meetings, performance reviews, and annual appraisals.
Develop and implement individual development plans to support employee growth and succession planning.
Ensure weekly and monthly KPI reviews are completed, with clear improvement plans identified and executed.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Customer Account Management

Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers at a senior level to gather feedback, identify improvement opportunities, and resolve issues.
Ensure all customer enquiries are effectively managed from enquiry through to delivery, installation, and deinstallation.
Manage customer complaints and coordinate timely resolution of issues.
Allocate customer accounts appropriately across the Account Management team.
Support the team in managing quotations through to purchase order conversion.

Project & Process Management

Maintain accountability for enquiry tracking throughout all stages of the customer journey.
Monitor project progress and ensure customer requirements are delivered on time, within budget, and to agreed quality standards.
Ensure accurate and timely data entry into company MIS and other business systems.
Oversee the online customer portal, ensuring information remains current and accessible.
Manage the reworks process and drive corrective actions to minimise repeat issues.

Cross-Functional Collaboration

Work closely with the Sales team to understand the sales pipeline and proactively plan for workload fluctuations.
Build strong working relationships with Production to ensure effective communication, resource planning, and successful project execution.
Partner with the Head of Product Management to review profitability, drive efficiencies, and support product development initiatives.
Collaborate with all departments to ensure customer requirements and business objectives are met.

Quality, Continuous Improvement & Compliance

Drive a culture of continuous improvement across all aspects of project management and customer service.
Ensure Non-Conformance Reports (NCRs) are raised, investigated, and closed out in a timely manner.
Provide customers with feedback on corrective actions and continuous improvement initiatives.
Conduct site visits to assess product quality, installation standards, and customer satisfaction.
Ensure all activities comply with company policies and procedures, with a strong commitment to a "Safety First" culture.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunities.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour, and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits, and industry events.

Qualifications & Experience

Essential

Proven experience in Account Management, Customer Service, Project Management, or a similar client-facing leadership role.
Previous experience leading and developing teams.
Strong commercial awareness with experience managing customer accounts and delivering profitable outcomes.
Experience managing multiple projects and customer enquiries simultaneously.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office.
Experience using ERP, CRM, or MIS systems.

Desirable

Experience within Print and Signage, or related industries.
Project Management qualification or relevant professional certification.

Knowledge, Skills & Competencies

Leadership and people management
Customer-focused mindset
Excellent communication and presentation skills
Strong organisational and planning abilities
Commercial awareness
Negotiation and influencing skills
Critical thinking and problem solving
Process improvement and continuous improvement methodologies
Attention to detail
Ability to work under pressure and manage competing priorities
Collaborative and team-oriented approach

Key Performance Indicators (KPIs)

The Senior Account Manager will be measured against:

Order Processing Time
Customer Satisfaction Score
Customer Retention
Customer Complaint Resolution Time
NCR Closure Performance
Quote-to-Order Conversion Rate
Team KPI Achievement
Employee Development and Engagement Metrics

Company Values & Expectations

Promote and uphold a "Safety First" culture.
Always adhere to company policies and procedures.
Act as a positive ambassador for the business.
Demonstrate professionalism, integrity, and accountability at all times.
Work collaboratively across all departments to achieve business objectives.

Drive excellence in customer experience, quality, and operational performance.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in exeter, eng

Head of Account Management

Personal Travel Specialists

Head of Application Management

Administration and ticketing assistant

Marketing Assistant

House Services Coordinator (Part Time)

Operations Manager Hospitality

Customer Assistant - Food - Exebridges Exeter Simply Food

New Homes Sales and Client Co-ordinator

Closing Specialist

Personal Travel Specialist – Rail holidays

Team Member FoH

Housekeeper

Front of House Complex Supervisor (Permanent)

Growth Executive (Ecommerce)

Assistant Manager – £16 to £17 per hour – Exeter

House Services Coordinator

Marketing Manager (Maternity Cover)

Finance Assistant

Marketing Executive

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