Here at Tregenna Castle Resort we are seeking an experienced Events coordinator to assist with administration tasks within our busy Events team. The role is full time, worked over 5 days a week, to include a variety of shifts from 9am to 5pm or 2pm to 10pm, including weekends and Bank Holidays.
Knowledge of Rezlynx software is an advantage, but full training will be given.
Job Purpose / Summary:
To assist in the day-to-day efficient running of the Events department, in order to maximise occupancy, revenue and yield in line with Company procedure.
These indicators are what the Company can expect to see when the role is being performed to the required standard.
· To ensure the highest level of customer care.
· To ensure that all sales enquiries are dealt with in a proactive manner, and converted to confirmed bookings, to the agreed standards.
· To ensure that the Events database and chase system is updated, actioned daily and utilised for all live enquiries, existing clients, and potential new business.
· To be involved in converting business and generating sales through show rounds.
· To grow and develop, existing customers through regular contact, meeting and greeting, follow up calls, etc.
· Ensure that both rooms and conference business is being logged daily, weekly, and monthly by the team.
· To ensure that all Meeting and Events organisers, and any VIP guests are met on arrival and departure, in order to ensure good customer relations and establish future business opportunities.
· To develop with the Events Manager, Food & Beverage Manager & Reservation team a year planner, therefore identifying and managing seasonal peaks and business trends. Therefore, maximising yield, and achieving rooms budget.
· To help identify market trends and co-ordinate sales activities accordingly, with the Events Manager. To take an active role in annual budgeting process and development of the Sales Action Plan, with the Events Manager.
· To ensure that a professional appearance and manner, is shown to all visitors, resulting in positive PR both internally and externally of the Events team.
· Ensure all departmental administration is undertaken to required standard.
· To communicate and share knowledge with other departments, on a regular basis. Through comprehensive function and amendments sheets and function sheet meeting.
· To ensure that all incoming and outgoing correspondence is dealt with correctly and efficiently.
· To ensure that the weekly events sheet is produced and distributed on the agreed day of the week, and that any amendments are sent to all departments as soon as possible.
· To ensure that Reception are trained and have necessary tools to help with an enquiry out of hours.
· To ensure that the Events, wedding, and Christmas Standards are in place.
· To ensure that all brochures, packages, and information are up to date and readily available.
· To ensure that all Events and Group bookings have Company terms and conditions and contracts.
· To maintain a close relationship with the Accounts department to ensure that there is an accurate production of bills, to be sent to the client within 24 hours.
If you have a flair for great customer service and are passionate about Events, then we'd love to hear from you.
We offer free on site parking, discounts on food in our Restaurants, Bed and Breakfast accommodation, Leisure Facilities and Beauty treatments.
Job Types: Full-time, Permanent
Pay: £14.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- St Ives TR26 2DE: reliably commute or plan to relocate before starting work (required)
Experience:
- Events Coordinator: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
