Shop manager Work, Jobs in Farringdon (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Assistant Manager, Kurt Geiger Flagship Store, Oxford Street
Kurt Geiger —London
- Full-time
- Customer service
- Team management
- Retail management
- Employee discount
Quick apply
13d
Store Manager - Brent Cross, London
Sephora —London
- Full-time
- Analysis skills
- Training & development
- Retail management
- Annual leave
- Employee discount
Area Manager
Muji —London
- Full-time
- Sales
- Customer service
- Team management
- Employee discount
- Sick pay
Quick apply
12d
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —London
- Full-time
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Store Manager (12-Month Contract)
Ecco Sales Limited —London
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
4d
Store Manager | Old Spitalfields Market
The Tinned Fish Market —East London
- £28,000 - £32,000 a year
- Weekend availability
- Customer service
- Merchandising
- Organisational skills
- Store discount
- Employee discount
Quick apply
4d
Assistant Store Manager - Westbourne Grove
ME+EM —London
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
GENERAL MANAGER -ZARA -CENTRAL LONDON
INDITEX —London
- Full-time
- Customer service
- Retail management
- Employee discount
Quick apply
Shop Manager
The De Beauvoir Deli Co —De Beauvoir
- £35,000 a year
- Full-time
- Sales
- Customer service
- English
- Store discount
- Employee discount
Quick apply
5d
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Sales
- Customer service
- Retail management
Quick apply
Retail Assistant Store Manager - Harvey Nicols
Maje —London
- Full-time
- Team management
- Training & development
- Retail management
- Employee discount
Quick apply
Assistant Manager - John Lewis, Oxford Street
Rodd&Gunn UK Ltd —London
- £28,000 - £30,000 a year
- Customer service
- In-person
- Retail management
- Employee discount
Quick apply
4d
Store Manager - Westfield
Chisholm Hunter Ltd —London
- Full-time
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
STORE MANAGERS ZARA LONDON AREA
INDITEX —London
- Full-time
- Recruiting
- Training & development
- Retail management
Quick apply
Supervisor
Smiggle —London
- Part-time
- Customer service
- In-person
- Training & development
- Store discount
- Annual leave
Quick apply
ZARA BRENT CROSS DEPUTY STORE MANAGER FIXED TERM CONTRACT
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Regional Retail Manager (London Region)
Sephora —London
- Full-time
- Microsoft Powerpoint
- Inventory control
- Sales
- Employee discount
Deputy Store Manger - London, Oxford Circus
Dr Martens —London
- Training & development
- Retail management
- Employee assistance programme
2d
Assistant Store Manager - Regent Street
Maje —London
- Full-time
- Team management
- Mentoring
- Training & development
- Employee discount
Quick apply

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

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Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

shop manager jobs in farringdon

Zara Covent Garden Customer Experience Manager

Assistant Manager, Kurt Geiger Flagship Store, Oxford Street

Store Manager - Brent Cross, London

Area Manager

Assistant Store Manager - Westfield

Store Manager (12-Month Contract)

Store Manager | Old Spitalfields Market

Assistant Store Manager - Westbourne Grove

GENERAL MANAGER -ZARA -CENTRAL LONDON

Shop Manager

Assistant Store Manager - Canary Wharf

Retail Assistant Store Manager - Harvey Nicols

Assistant Manager - John Lewis, Oxford Street

Store Manager - Westfield

STORE MANAGERS ZARA LONDON AREA

Supervisor

ZARA BRENT CROSS DEPUTY STORE MANAGER FIXED TERM CONTRACT

Regional Retail Manager (London Region)

Deputy Store Manger - London, Oxford Circus

Assistant Store Manager - Regent Street

I want to receive the latest job alerts for shop manager in farringdon

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