Desk agent Work, Jobs in Feltham, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Field Interviewer - Kingston-upon-Thames
the National Centre for Social Research —Kingston upon Thames
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Southall
the National Centre for Social Research —Southall
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Walton on Thames
the National Centre for Social Research —Walton-on-Thames
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - North West London
the National Centre for Social Research —North West London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - West London
the National Centre for Social Research —West London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - East London
the National Centre for Social Research —East London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
10d
Community Host - Night
Urbanbubble —London
- £28,000 - £31,000 a year
- Full-time
- No experience needed
- Cleaning
- Communication skills
- Annual leave
- Sick pay
Quick apply
Field Interviewer - Redhill
the National Centre for Social Research —Redhill
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Slough
the National Centre for Social Research —Slough
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Bromley
the National Centre for Social Research —Bromley
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Spanish
- English
- Administrative experience
- Employee discount
Field Interviewer - UK Wide opportunities
the National Centre for Social Research —London
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Trading Assistant / Desk Support (Financial Services)
Velos —London
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Bachelor's degree
- Organisational skills
Quick apply
11d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Field Interviewer - Hemel Hempstead
the National Centre for Social Research —Hemel Hempstead
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Field Interviewer - Reading
the National Centre for Social Research —Reading
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply

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desk agent jobs near feltham, gtl

Customer Service Host - T3

ABM -
London Heathrow Airport

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Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

desk agent jobs in feltham, gtl

Customer Service Host - T3

Customer Service Host

Customer Service Host - T2

Field Interviewer - Kingston-upon-Thames

Field Interviewer - Southall

Field Interviewer - Walton on Thames

Field Interviewer - North West London

Field Interviewer - West London

Field Interviewer - East London

Customer Support Associate (hybrid)

Community Host - Night

Field Interviewer - Redhill

Field Interviewer - Slough

Field Interviewer - Bromley

Workplace Experience Agent (Front of House & Virtual Support)

Field Interviewer - UK Wide opportunities

Trading Assistant / Desk Support (Financial Services)

Front Office Team Member (Camden Lock)

Field Interviewer - Hemel Hempstead

Field Interviewer - Reading

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