Export manager Work, Jobs in Feltham, Gtl (with Salaries)

Client Service Lead
Crane Worldwide UK Limited —London
- CRM software
- Continuous improvement
- Leadership
14d
Freight Sales & Business Development Manager
GLOBAL EXPORT AND IMPORTS MANAGEMENT LTD —Feltham
- £37,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
Operations Coordinator Monday to Friday
Crane Worldwide UK Limited —Middlesex
- Monday to Friday
- Microsoft Word
- Writing skills
- Organisational skills
1d
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
CRM Manager
Steer —Hemel Hempstead
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IDeaS Success Manager
IDeaS —Marlow
- Data analysis skills
- English
- Analysis skills
Senior Project Logistics Coordinator
CEVALogistics —London
- Full-time
- Customer service
- Travel
- Annual leave
- Employee discount
International Operations Manager
Living Things —London
- Full-time
- Bachelor's degree
Quick apply
Customs Licenses and Authorizations Expert
Kuehne+Nagel —Feltham
- Continuous improvement
- Communication skills
- Employee assistance programme
8d
Supply Chain Executive - Export
Lotus Bakeries —St Albans
- Full-time
- Customer service
- Analysis skills
- Bachelor's degree
10d
Commercial Officer (12-month Maternity Cover) - EMEA
Martin-Baker —Denham
- Call to connect
- Microsoft Excel
- No degree
- Travel
- Annual leave
- Employee discount
Commercial Manager (Europe/International) - FTC
Little Moons —London
- Hybrid work
- Spanish
- English
- Life insurance
- Sick pay
8h
Senior Project Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Microsoft Powerpoint
- Engineering
- Contracts
Events Manager - EMEA Events, Asset Management
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- No degree
- Organisational skills
QuickSTAT Global Proposal Agent
Kuehne+Nagel —Staines-upon-Thames
- Analysis skills
- Communication skills
- Time management
- Employee assistance programme
Salesforce Administrator
London Youth —London
- £45,000 a year
- Part-time
- Hybrid work
- Salesforce
- Analysis skills
- Organisational skills
Quick apply
8d
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Operations Coordinator
B&H Worldwide Ltd —Harmondsworth
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
EMEA Marketing Manager
Kharon —London
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Quick apply
Imports / Revenue Administrator
SABETI WAIN AEROSPACE LTD —High Wycombe
- Full-time
- Microsoft Word
- English
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Client Service Lead

Crane Worldwide UK Limited -
London

Apply Now

Job details

Permanent
14 days ago

Qualifications

CRM software
Import/export documentation
Stakeholder collaboration
Client engagement
Stakeholder liaison
Freight forwarding experience
Logistics
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Management reporting
Customer support
Customer interaction
Root cause analysis
Leadership
Team motivation leadership
Communication skills
Supply chain customer service

Full job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Specialist Lead in a freight environment oversees a team responsible for managing shipments, resolving logistics issues, and delivering exceptional service to shippers, consignees, and key accounts. This role blends operational oversight with strong client management, ensuring smooth end-to-end freight movement across air, ocean, road, or multimodal networks.

Key Responsibilities

Team Leadership & Performance

Lead and support a team of freight customer service or client specialist staff.
Oversee daily workflow including bookings, documentation, tracking, and customer updates.
Monitor KPIs such as on-time delivery, response times, accuracy of documentation, and customer satisfaction.
Provide coaching, training, and performance reviews to build a high-performing team.

Client & Stakeholder Management

Serve as the escalation point for complex shipment issues, delays, customs challenges, or service failures.
Build strong relationships with key accounts, understanding their operational needs and service expectations.
Coordinate with carriers, hauliers, warehouses, and internal operations teams to ensure seamless service.
Provide proactive communication on shipment status, exceptions, and solutions.

Operational Coordination

Oversee booking processes, freight documentation (B/L, AWB, CMR, commercial invoices), and compliance checks.
Ensure accurate data entry into TMS/CRM systems and maintain shipment visibility.
Support coordination of import/export processes, customs clearance, and regulatory requirements.
Work closely with operations, planning, and sales teams to resolve bottlenecks and improve workflow.

Issue Resolution & Continuous Improvement

Investigate service failures, root causes, and implement corrective actions.
Identify process gaps and recommend improvements to enhance efficiency and customer experience.
Monitor freight trends, carrier performance, and client feedback to drive service enhancements.
Support implementation of new systems, tools, or process changes.

Reporting & Communication

Prepare reports on team performance, shipment exceptions, customer trends, and service metrics.
Communicate operational updates, priorities, and expectations clearly to the team.
Participate in cross‑department meetings to align service delivery with business goals.

Skills & Qualifications

Essential

Experience in freight forwarding, logistics, or supply chain customer service.
Understanding of air, ocean, or road freight processes and documentation.
Excellent communication and problem‑solving skills, especially under time pressure.
Ability to lead, motivate, and develop a team.
Proficiency with TMS/CRM systems and shipment tracking tools.

Education and Experience Required:

3-5 years experience in similar Customer Service role.
Knowledge of customs procedures, Incoterms, and international trade regulations.
Experience managing key accounts or high‑volume freight customers preferred but not required.
Background in multimodal operations or specific trade lanes.

Key Competencies

Leadership & Team Development
Freight Operations Knowledge
Customer Focus & Relationship Building
Analytical Thinking & Issue Resolution
Process Improvement
Time Management & Prioritization
Clear and Confident Communication

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.

Education

Required

High School or better

Apply Now

Refine Your Search

export manager jobs in feltham, gtl

Client Service Lead

Freight Sales & Business Development Manager

Operations Coordinator Monday to Friday

Bespoke Relocation Manager

CRM Manager

IDeaS Success Manager

Senior Project Logistics Coordinator

International Operations Manager

Customs Licenses and Authorizations Expert

Supply Chain Executive - Export

Commercial Officer (12-month Maternity Cover) - EMEA

Commercial Manager (Europe/International) - FTC

Senior Project Manager

Events Manager - EMEA Events, Asset Management

QuickSTAT Global Proposal Agent

Salesforce Administrator

Service Reporting Manager

Operations Coordinator

EMEA Marketing Manager

Imports / Revenue Administrator

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