Head of customer service Work, Jobs in Finchley, Gtl (with Salaries)

Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
9d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
7d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Customer Success
Poolhouse Global Ltd —London
- £70,000 - £90,000 a year
- Hybrid work
- Hospitality
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
6h
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- Serving
3d
CX Team Member
Foot Locker —London
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
3d
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
7d
Service Colleague (Express)
ASDA —London
- £13.10 - £14.35 an hour
- Part-time
- Employee assistance programme
- Employee discount
14d
E-Commerce Manager
Jollyes Pets —Waltham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Merchandising
- IT
- Annual leave
- Work from home
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
9d
Admissions Officer
Birkbeck University of London —London
- £31,234 - £34,827 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
3d
Head of Venues
BMA —London
- £78,747.96 a year
- Hospitality
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Student Support Officer and Independent Sexual Violence Advisor
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
9d
Head of Projects
Pinnacle Group —London
- £75,000 a year
- Hybrid work
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
7d
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
13d
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
3d
Viewing Agent (Part-Time) – North London
Fab Lets (London) LLP —Upper Holloway
- £15 - £30 an hour
- Part-time
- Sales
- Customer service
- Administrative experience
- Flexible schedule
Quick apply
10d

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head of customer service jobs near finchley, gtl

Head of Fleet

KJ PCO RENTALS LTD -
Enfield

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
9 days ago

Benefits

Health & wellbeing programme
Company car
Company pension

Qualifications

Driving Licence
Management
Driving
Organisational skills
Leadership
Communication skills

Full job description

JD - Head of Fleet

Overview

We are looking for an experienced and driven Head of Fleet to lead the day-to-day management of our fleet operation, ensuring our vehicles remain compliant, roadworthy and available for customers.

This is a senior leadership role responsible for fleet maintenance, compliance, supplier management, claims oversight and operational performance. You will lead the Fleet team, work closely with our Claims department to minimise vehicle downtime and support the business in reducing its overall loss ratio.

The successful candidate will be commercially minded, highly organised and passionate about driving operational efficiency, reducing costs and maximising fleet utilisation.

Key Responsibilities

Fleet Operations

Lead the maintenance, repair and logistics of the company fleet.
Oversee all aspects of vehicle compliance, including servicing, MOTs, licensing and inspections.
Ensure fleet utilisation is maximised by reducing vehicle downtime and improving turnaround times.
Take ownership of the Fleet Management System, ensuring all vehicle records, reminders, documentation and statuses are accurate and up to date.
Conduct regular quality inspections to ensure completed repairs meet company standards before vehicles are returned to service.
Identify opportunities to improve operational processes and increase efficiency across the department.

Supplier & Garage Management

Build and maintain strong relationships with garage partners, suppliers and manufacturers.
Ensure all suppliers meet agreed service level agreements (SLAs), repair quality standards and turnaround times.
Negotiate competitive pricing and identify opportunities to reduce maintenance and repair costs without compromising quality.
Monitor supplier performance and implement improvements where required.

Claims & Risk Management

Work closely with the Claims department to ensure vehicles involved in accidents are repaired and returned to service as quickly as possible.
Support the Claims team in reducing the company's overall loss ratio by mitigating costs, improving risk management, and identifying opportunities to reduce future claims.
Make commercial decisions on the settlement of claims, balancing repair costs, vehicle value and business impact to achieve the best commercial outcome.
Assist with insurer, third-party and repair partner negotiations where required.
Assist with repair estimates, engineer reports and insurer requirements where necessary.
Identify trends in accident damage and work with the wider business to reduce fleet risk.

Leadership

Lead, develop and motivate the Fleet team to achieve departmental objectives.
Hold weekly team meetings to review performance, set priorities and drive accountability.
Set clear objectives and monitor individual and team performance.
Ensure departmental KPIs are achieved and continuously improved.
Promote a culture of ownership, teamwork and continuous improvement.

Reporting

Produce weekly and monthly fleet performance reports for senior management.
Report on key metrics including utilisation, VOR, repair turnaround times, supplier performance, compliance and departmental costs.
Provide recommendations to improve operational and financial performance. Commercial Performance
Continuously identify opportunities to reduce operating costs while maintaining high service standards.
Support wider business objectives through improved fleet availability and operational efficiency.
Drive initiatives that improve profitability, customer experience and overall fleet performance.

Skills & Experience

Essential

Minimum 3 years experience in a Fleet Management or senior fleet operations role.
Strong understanding of fleet maintenance, compliance and vehicle repair processes.
Experience managing suppliers and external garage networks.
Proven leadership and people management experience.
Excellent organisational and communication skills.
Strong commercial awareness with the ability to manage budgets and reduce costs.
Full UK Driving Licence.

Desirable

Experience within vehicle rental, automotive or transport industries.
Knowledge of insurance claims and accident management.
Experience using Fleet Management software and reporting tools.

Benefits

Company car
Company pension
Quarterly KPI bonus
Health & wellbeing programme

Job Details

Job Type: Full-time, Permanent

Location: In person

Pay: £40,000.00-£55,000.00 per year

Benefits:

Company car
Company pension
Health & wellbeing programme

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in finchley, gtl

Head of Fleet

Head of Customer Operations

Head of Customer Experience

Head of Customer Value

Head of Customer Success

Head of Customer Experience

CX Team Member

Head of Affordable Housing

Head of Campus Experience

Service Colleague (Express)

E-Commerce Manager

Head of Virology (ID4520)

Admissions Officer

Head of Venues

Head of Customer Support

Student Support Officer and Independent Sexual Violence Advisor

Head of Projects

eCommerce Manager - remote

Head of Transport

Viewing Agent (Part-Time) – North London

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