Our benefits
We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.
We really value our workforce and offer you a great benefits package including:
-
28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
-
Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection.
-
Opportunity to purchase up to 25 days annual leave
-
Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
-
Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
-
Flexible and family working arrangements including enhanced maternity benefits
-
A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
-
Extensive Learning & Development and career development opportunities
-
Subsidised town centre car parking scheme
About the role
Based within the Criminal Justice Centre, this team operates as the front-door triage function for Family Help services. It is responsible for reviewing referrals, assessing needs, and determining the appropriate level of support.
Using the Right Support, Right Time framework, the team makes clear and timely decisions, engaging with families and partners through solution-focused conversations. This ensures that families are directed quickly to the most appropriate support for their needs.
This is a fantastic opportunity to broaden your practice, enhance your analytical skills, and gain valuable insight into family help decision‑making.
We offer flexible and hybrid working arrangements.
If you’re curious, motivated, and ready to develop in a fast‑paced, collaborative environment, we’d love to hear from you.
We welcome the opportunity to speak to any interested candidates so please feel free to email: [email protected] and they can agree a mutually agreeable time to call you
What will you be doing?
In this role, you will:
- Review and assess Family Help referrals that come through the ‘front door’, identifying when needs may require a tier 3 intervention or Family Help Support and experience of using Right Support, Right Time to applying threshold confidently to determine the appropriate response.
-
Engage directly with families and partner agencies, having strong, solution‑focused conversations to identify what support is needed.
-
Record clear, timely decision‑making on case management systems to ensure accurate audit trails.
-
Work collaboratively within a fast‑paced triage environment, providing advice and guidance on Family Help pathways for support to families and partners.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.
About you
- You have strong experience supporting children, young people and families who need early help, with a good understanding of local thresholds, Early Help processes and how partner agencies work together.
-
You’re confident assessing need, giving clear advice to professionals and coordinating support through a multi‑agency approach.
-
You're curious, with an ability to build relationships quickly and ask the right questions
-
You build positive relationships, communicate well and can influence and challenge when needed.
-
Highly organised, you manage a busy workload with competing priorities, make sound decisions and keep accurate records.
Above all, you work in a way that puts the safety, wellbeing and voice of children and families at the centre of everything you do.
This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. It is also a regulated activity and will be subject to a Barred List check
When applying please ensure your supporting statement details how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education
About us
At Northamptonshire Children’s Trust, children, young people and families are at the heart of everything we do. Every decision we make and every action we take is guided by our commitment to delivering high-quality services that make a lasting difference to the lives of children, young people and families across Northamptonshire.
We know that our people are our greatest strength. Our workforce is at the centre of our success, and we are committed to creating an environment where colleagues feel valued, supported and empowered to do the best job of their lives every day. We foster a culture built on kindness, collaboration and trust, where achievements are recognised, ideas are welcomed and innovation is encouraged.
We are proud of the positive impact we make together and delighted that our work has been recognised by Ofsted, with an Outstanding rating for Leadership and Management and Good ratings across Help and Protection, Children in Care and Care Leavers.
At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation. We are a Disability Confident employer and have a commitment to care leavers, who we guarantee an interview if they meet the essential criteria.
If you are passionate about making a difference and want to be part of an ambitious, supportive and forward-thinking organisation, Northamptonshire Children’s Trust could be the place for you.
Supporting Children – A Career That Matters
