Customer service team lead Work, Jobs in Fobbing, Ess (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
3d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Team Leader
Pure Focus Consulting Group —Benfleet
- £26,000 - £28,000 a year
- Full-time
- Bachelor's degree
- Machine learning
- Continuous improvement
- Free parking
- Gym membership
Quick apply
2h
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
14d
Customer Support Lead
Searchable —London
- Full-time
- Bar
- SQL
- Mentoring
Quick apply
1d
Lead Analyst, Customer Service Analytics
Angi —London
- £81,000 - £110,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Salesforce
Quick apply
Operational Excellence Site Lead
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Management
- Engineering
- Leadership
- Flexible schedule
- Referral programme
10d
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
5d
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
9d
People & Service Team Leader - 14hrs Weekends
River Island —Basildon
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Customer Experience & Events Lead
PROception —London
- £42,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Service Team Leader
Rygor Auto —London
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
13d
People & Service Team Leader - 20hrs Weekdays
River Island —Basildon
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Team Lead - Client Management
StoneX Group —London
- Temporary
- Hybrid work
- Management
- Customer service
- Bachelor's degree
Customer Service Team Leader
SSP —London
- £14.47 an hour
- Weekend availability
- Employee discount
Quick apply
UK Customer Engagement and Support Lead
L3Harris Technologies —London
- Management
- Engineering
- Bachelor's degree
- Gym membership

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Southend-on-Sea

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
3 days ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Southend on Sea, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

customer service team lead jobs in fobbing, ess

Complaints Experience & Journey Lead

Call Centre Team Leader

Founding Customer Experience Lead

Customer Service Lead

Team Leader

Fundraising Operations Lead

Customer Support Lead

Lead Analyst, Customer Service Analytics

Operational Excellence Site Lead

Customer Service Centre Lead

NEMEA Customer Success Lead

Customer Support Team Lead

IT Support Team Leader

People & Service Team Leader - 14hrs Weekends

Customer Experience & Events Lead

Service Team Leader

People & Service Team Leader - 20hrs Weekdays

Team Lead - Client Management

Customer Service Team Leader

UK Customer Engagement and Support Lead

I want to receive the latest job alerts for customer service team lead in fobbing, ess

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