Job Advert
Service team Leader
Rygor Heathrow Passenger Car – Site based
£35,000 - £37,000pa DOE
Your Role:
Rygor Mercedes-Benz is looking for a motivated and influential Service Team Leader to join our Heathrow Passenger Car team.
This is an exciting opportunity for an experienced Service Advisor who is ready to step into a leadership position, helping to drive performance, support colleagues, and deliver an outstanding customer experience. You'll lead by example, acting as a key link between Service Advisors, Workshop Controller and Service Manager, stepping up to support operational leadership whenever required.
If you're passionate about customer service, enjoy developing others, and thrive in a fast-paced environment, we'd love to hear from you.
Day to day, you will:
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Leading and motivating the Service Advisor team to deliver exceptional customer service.
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Acting as a role model for customer care, professionalism and operational excellence.
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Supporting the day-to-day running of the service department.
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Stepping up to support the Workshop Controller or Service Manager in their absence.
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Providing coaching, guidance and support to colleagues.
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Managing customer queries and resolving escalated concerns professionally and efficiently.
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Monitoring service processes and helping drive continuous improvement.
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Ensuring departmental KPIs and customer satisfaction targets are achieved.
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Maintaining strong communication between customers, technicians and management teams.
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Dealing with customers and ensuring customer satisfaction.
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Utilise workshop loading and ensure it is up to date.
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Regularly and proactively keep customers up to date with progress on their vehicle
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Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
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Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
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Produce accurate job cards, invoices, estimates and related information.
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Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
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Produce warranty job cards in line with the manufacturers policy and procedures.
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Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
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Liaise with the Parts Department to ensure availability of parts
Skills, Behaviours and Values
As a Service Team Leader, you'll be expected to champion our values through your actions, leadership style and day-to-day decision-making.
Rewarding
You create a positive environment where colleagues feel supported, recognised and motivated to perform at their best.
Behaviours:
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Encourages and develops others through coaching and support.
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Celebrates success and recognises excellent performance.
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Takes pride in delivering exceptional service to customers and colleagues.
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Creates a positive and engaging team culture.
Reliable
You lead by example, take ownership and can be relied upon to deliver consistent results, even under pressure.
Behaviours:
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Takes accountability for actions and follows through on commitments, from leadership and service advisor tasks, to site H&S.
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Supports the Workshop Controller and Service Manager by stepping up when required.
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Remains organised and focused in a fast-paced environment.
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Demonstrates sound judgement and makes informed decisions.
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Maintains high standards of accuracy, compliance and customer care.
Respectful
You treat everyone with professionalism, fairness and integrity, building strong relationships across the business.
Behaviours:
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Communicates openly, honestly and professionally.
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Listens to and values the perspectives of others.
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Handles customer concerns with empathy and professionalism.
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Promotes collaboration between service advisors, technicians and management.
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Leads with integrity and sets the standard for professional conduct.
Key Skills and Attributes
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Proven experience as a Service Advisor within the automotive sector.
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Strong leadership with the ability to positively influence and motivate others.
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Excellent communication and interpersonal skills.
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Ability to coach, support and develop team members.
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Strong customer service focus with a commitment to delivering exceptional experiences.
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Commercial awareness and an understanding of departmental performance measures.
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Effective problem-solving and decision-making skills.
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Strong organisational and time management abilities.
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Confident using initiative and taking responsibility when senior managers are off-site.
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Ability to manage competing priorities in a busy environment.
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Resilient and calm under pressure.
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Adaptable and able to embrace change positively.
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High levels of professionalism, integrity and accountability.
What Success Looks Like
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A motivated, engaged and high-performing Service Advisor team.
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Excellent customer satisfaction and retention results.
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Strong collaboration between the front-of-house and workshop teams.
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Consistent achievement of departmental targets and KPIs.
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A service department that continues to reflect Rygor's values of being Rewarding, Reliable and Respectful every day.
This is intended as a guide and may be amended to meet the changing needs of the business.
Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role, and hold the relevant and required qualifications, we encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!
Benefits for you
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An extra day off for your Birthday
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23 days of annual leave per year PLUS Bank Holidays
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Four times death in service benefit.
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Internal Mentorship programme
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Working for WhatVan?’s ‘Van Dealer of the Year 2026’.
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Working for Motor Trader’s ‘Employer of the Year’.
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Working for an official Great Place to Work™️
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Working for a workplace which champions women.
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Awarded Armed Forces Covenant Silver Award (RLS)
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Working with our award-winning team – several of our team were recogniosed at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
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Auto-enrolment pension.
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Self-development journal
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Rygor Group Ranked 101 in SW Business Insider’s Top 500 Companies
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Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
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Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
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Mental Health First Aiders.
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Reward and recognition programmes, including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
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Annual appraisals programme and progression opportunities.
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Manufacturer training and access to our in-house training.
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Long service recognition and annual leave increase after 5 years’ service.
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Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
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Branded uniform
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Charities of the Year programme, Army Sport sponsors and community engagement initiatives
About Rygor Group
We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024 and running four new vehicle maintenance units in 2025.
Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.
We’re officially a Great Place to Work™ (four years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.
Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.
Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, Farizon and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles, and also offer passenger car aftersales at select locations.
Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.
Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK’s largest fleets, including Tesco, Ocado, Bookers and Brakes and are committed to keeping them on the road, serving their customers.
Rygor Land Systems supplies vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.
✅ Hiring Process
- We shortlist CVs through our ATS against the requirements of the role and desired skills and behaviours, so make sure your application is tailored to the role you are applying for. For help with your application visit Rygorcareers.co.uk - Rygor Careers Hub
- We may conduct a first stage virtual interview with our hiring manager or a member of the team
- If successful at first stage you will be invited to a second stage, in person interview.
- If your application is successful, we will send you a formal offer in writing
We wish you luck in your application
DBS: Please be advised that successful applicants to Rygor or any of our associated businesses, may be subject to satisfactory completion of a DBS check prior to joining the business.
Diversity, Equity, Inclusion and Belonging (DEIB)
At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our business
Support
If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.
