Customer service representative Work, Jobs in Forest Gate (with Salaries)

Customer Care Associate
Financial Times —London
- £31,538 - £32,976 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
Customer Care Administrator
Osprey Charging Network —London
- £28,000 - £30,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Salesforce
- Continuous improvement
Quick apply
Customer Service Advisor
Norman UK Ltd —Islington
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
2d
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Membership Advisor & PT
Anytime Fitness London Fields —London
- Up to £35,000 a year
- Full-time
- Anatomy knowledge
- First Aid Certification
- In-person
Quick apply
Customer Service Advisor
GLL —Woolwich
- Up to £30,096.94 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
1d
Customer Service Associate
Ambition Institute —London
- £26,227.50 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
7d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Representative
Orega —London
- £30,800 a year
- Full-time
- Microsoft Office
- In-person
- Referral programme
Quick apply
23h
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Customer Service Representative
Cleveland Cable Co Ltd —Belvedere
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
7d
Customer Service Agent
Jollyes Pets —Waltham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
12d
Customer Support Agent
Vita Mojo —London
- Weekend availability
- Hybrid work
- Hospitality
- HTML
- Annual leave
- Flexitime
Quick apply
8d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Customer Service Advisor
TrustFord —Dagenham
- From £14.56 an hour
- Monday to Friday
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Customer Service Representative
RED BIRD ENTERPRISES GROUP —London
- £25,000 - £45,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
4d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Customer Service Assistant
Natoora Ltd —London
- Nights as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Store discount
- Employee discount
Quick apply
8d
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule

I want to receive the latest job alerts for customer service representative in forest gate

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near forest gate

Customer Service Representative jobs in London

Customer Care Specialist jobs in London

Customer Care Coordinator jobs in London

Customer Experience Associate jobs in London

Operations Administrator jobs in London

Customer Service Representative jobs in Hartlepool

Customer Success Remote jobs in London

Network Rail Customer Service Assistance jobs in London

Customer Service Representative jobs in Willesden

Home Based Customer Service jobs in Manchester

Customer Service Representative jobs in Berkshire

Customer Service Representative jobs in Westfield

Customer Service Representative jobs in Wotton Under Edge

Customer Service Representative jobs in Leeds

Customer Service Representative jobs in Wansford

Customer Service Representative jobs in Dudley

Customer Service jobs in Exeter

Disclosure Barring Service Dbs jobs in Liverpool

Customer Service jobs in Manchester

Head Of Customer Service jobs in London

Customer Care Associate

Financial Times -
London

Apply Now

Job details

Full-time
£31,538 - £32,976 a year

Benefits

Annual leave
Discounted gym membership

Qualifications

Customer service
English

Full job description

Job Title: Customer Care Associate

Location: Central London (Hybrid)

Salary: £31,538 (rising to £32,976 on successful completion of probationary period) + discretionary monthly bonus capped at 15%.

Start Date: Tuesday 18th August 2026

Please note that all successful applicants will be required to undergo a Basic DBS check.

About us

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

Role overview

As a Customer Care Associate, you will respond to all inbound queries/requests from our subscribers across different channels. We will provide training for you to become a subject matter expert on FT content and platforms. Upon passing the probationary period, we'll continue to enhance your skills and provide time dedicated to your personal development.

Our mission is to engage and retain our customers with FT products and services by delivering outstanding customer care 100% of the time.

To help you achieve this, we will empower you to engage in personalised conversations with subscribers.

Key responsibilities within this role:

You will act as an FT ambassador, representing our values and upholding our mission
Communicating with all subscriber types, through phone, live chat and email
Taking ownership of subscriber issues, pursuing and ensuring resolution whilst keeping subscribers informed
Meeting or exceeding personal CSAT, QA and efficiency targets (e.g. SLA, AHT, etc), with performance recognised and rewarded.
Promoting and booking appointments related to subscriber acquisition and subscriber engagement
Managing a personal caseload of customer enquiries, using Salesforce to track, progress and close cases accurately and efficiently
Keeping to correct procedures and processes to ensure that customer data is secure and that the FT acts in their best interests
Contributing to internal initiatives to continuously improve team performance
Working full-time, and in shifts (Monday-Friday between 7:00 and 19:00)
You must be willing to work some Bank Holidays
Please note that shift patterns are subject to change due to operational needs.
Hybrid work (50% in office and 50% working from home)

To be successful in this role, you'll need to:

Communicate confidently and clearly in spoken and written English, as you'll be speaking to subscribers and responding to written queries every day
Pay close attention to detail, ensuring customer information and actions are accurate
Stay calm and professional in challenging conversations, adapting your approach to different customers and situations
Solve problems independently, making sound decisions to resolve issues and retain subscribers
Work quickly without losing accuracy, even when handling multiple tasks at once
Communicate with empathy, integrity and confidence, building trust while clearly explaining outcomes
Work well under pressure, managing competing priorities in a fast-paced environment
Adapt easily to change, including new processes, priorities or ways of working
Focus on retaining subscribers, understanding their needs and finding the right outcome for them

Experience & eligibility

Previous customer service experience is essential
Previous experience in a contact centre is desirable, but not essential
You must have the legal right to work in the UK
We are unable to offer visa sponsorship for this role
This role is based in our central London office and requires regular on-site attendance

What's in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning. We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact [email protected].

Interested in the FT but don't see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

#LI-NE1

Apply Now

Refine Your Search

customer service representative jobs in forest gate

Customer Care Associate

Customer Experience Associate

Customer Care Administrator

Customer Service Advisor

Customer Relations Agent

Membership Advisor & PT

Customer Service Advisor

Customer Service Associate

Customer Care Coordinator