Application consultant Work, Jobs in Four Ashes, Sts (with Salaries)

Vulnerable Customer Consultant
OSB Group —Wolverhampton
- £27,500 - £31,500 a year
- Full-time
- Writing skills
- Communication skills
- Annual leave
Senior Application Consultant
Capgemini —Telford
- Hybrid work
- Accounting
- Training & development
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Writing skills
- Communication skills
- Annual leave
Team Member
NEXT —Cannock
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
13d
Careers Consultant
Staffordshire County Council —Stafford
- £33,699 - £38,220 a year
- Part-time
- Project management
- School
23h
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Theatre Scheduler
Spire Healthcare —Sutton Coldfield
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
2d
Assistant Environmental Consultant
Avove —Birmingham
- £28,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Quick apply
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Learning & Development Consultant
Softcat —Birmingham
- Hybrid work
- Training & development
- School
- Flexible schedule
Student Experience Co-ordinator - 14 months Secondment/FTC - Birmingham
EY —Birmingham
- Databases
- Travel
- Organisational skills
- Employee discount
8d
Learner Recruiter/Apprenticeship Recruitment Consultant - Part Time
Juniper Training —Wolverhampton
- £16,800 - £30,000 a year
- Part-time
- CRM software
- Recruiting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Consultant - Programme Advisory
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
Business Systems Implementation Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- ERP systems
- Continuous improvement
Quick apply
BIM Consultant - Global Consultancy - Remote (UK)
Johnson BIM —Birmingham
- Up to £60,000 a year
- Remote
- Travel
Quick apply
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Climate Consultant
Amey Ltd —Birmingham
- Engineering
- Business development
- Analysis skills
- Annual leave
Senior Climate Consultant
Amey Ltd —Birmingham
- Engineering
- Business development
- Analysis skills
- Annual leave
Biodiversity Data and Evidence Officer
Royal Society of Wildlife Trusts —Birmingham
- £25,061 - £27,927 a year
- Full-time
- Analytics
Business Development Executive
Lemoncake Events —Lichfield
- From £31,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Work from home
Quick apply
6d

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application consultant jobs near four ashes, sts

Vulnerable Customer Consultant

OSB Group -
Wolverhampton

Apply Now

Job details

Full-time
£27,500 - £31,500 a year

Benefits

Annual leave

Qualifications

Writing skills
Arrears management
Customer support
Customer interaction
Communication skills

Full job description

About the team:

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

What you will be doing?:

In this role, you will have the opportunity to support Vulnerable Customers who require individually tailored solutions due to difficult personal circumstances

This involves communicating with Vulnerable Customers understanding the impact and offering support when managing their mortgage account. This may include assisting with the completion of income & expenditure forms, investigating and monitoring mortgage interest/benefit agency payments, exploring forbearance options whilst providing excellent customer service for those in difficult financial circumstances.

Your responsibilities will include…

Work within the company’s Vulnerable Customer policy focussing on appropriate customer outcomes.
Ensure compliance with all statutory and regulatory requirements for mortgage arrears with particular emphasis on treating customers fairly (TCF)
To identify, recognise and support vulnerable or disabled customers and provide a bespoke tailored approach to all customers whether in arrears or up to date.
Support vulnerable customers by understanding and identifying customers’ needs to ensure best outcome for their individual circumstances
Utilise the Group’s forbearance toolkit to its fullest extent when dealing with vulnerable customers.
Provide support to colleagues who seek advice or help regarding vulnerable customers.
Taking over difficult calls from colleagues when needed and providing a no barrier point of contact for vulnerable customers.
Utilising specialist Tools including TEXAS, CARERS, IDEA, CRISIS, BRUCE and others to obtain the best possible outcome for vulnerable customers.

The hours of work will be 35 hours per week with differing work patterns between 0800 - 1800 hours.

What's in it for you?:

We offer a base salary dependent on experience from £27500 - £31500 and a competitive benefits package including:

Enhanced family-focused benefits
Medical Cash Plan
28 days annual leave plus bank holidays

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:

Experience in a vulnerable customer specialist role is essential.
Experience supporting vulnerable customers with varying needs.
Strong verbal and written communication skills.
Adavanced skills in using empathy, resilience and discretion.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

Apply Now

Refine Your Search

application consultant jobs in four ashes, sts

Vulnerable Customer Consultant

Senior Application Consultant

Financial Support Consultant

Team Member

Careers Consultant

Travel Consultant

Theatre Scheduler

Assistant Environmental Consultant

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Learning & Development Consultant

Student Experience Co-ordinator - 14 months Secondment/FTC - Birmingham

Learner Recruiter/Apprenticeship Recruitment Consultant - Part Time

Senior Consultant - Programme Advisory

Business Systems Implementation Manager

BIM Consultant - Global Consultancy - Remote (UK)

Human Factors Consultant (All Levels)

Climate Consultant

Senior Climate Consultant

Biodiversity Data and Evidence Officer

Business Development Executive

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