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Housing & Welfare Officer

Civic Recruitment Limited
Walsall

Quick apply

Job details

Full-time | Fixed term contract
£30 an hour

Qualifications

Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Case note recording
Case record updates
Partnership building
Tenancy sustainment support
Customer interaction
Communication skills

Full job description

Housing & Welfare Advisor – 3 to 4 Month Contract

Location: Walsall

Rate: £30.00 per hour (Umbrella)

Contract Duration: 3 to 4 Months

Hours: Full Time

Working Pattern: 3 Days in Office / 2 Days Remote

Enhanced DBS Required

Essential: Experience with Section 184 Decision-Making

Pay Frequency: Bi-weekly

Summary

We are seeking a seasoned Housing & Welfare Advisor to join our dynamic Housing and Welfare team on a temporary basis. This pivotal role involves offering expert guidance on housing rights, homelessness, welfare benefits, and financial wellbeing. You will engage directly with residents, aiding them in accessing necessary support and fostering independence and housing stability. A critical aspect of this position is possessing extensive experience in making homelessness decisions under Section 184 of the Housing Act 1996, which includes conducting thorough investigations and issuing legally sound decision letters. Collaboration with internal teams and external partners is essential, as is representing clients in Tribunals and Court Hearings when necessary.

Responsibilities

Deliver expert advice on housing rights, homelessness legislation, welfare benefits, and income maximisation.
Manage a diverse caseload of housing and welfare-related issues.
Evaluate homelessness applications and make determinations under Section 184 of the Housing Act 1996.
Conduct investigations and compile evidence to support statutory decisions on homelessness.
Draft and issue comprehensive Section 184 decision letters.
Assist residents in maximising their income and accessing available benefits.
Support vulnerable households facing housing, financial, or welfare challenges.
Represent clients in Tribunals and Court Hearings as needed.
Collaborate with partner agencies and stakeholders to achieve positive outcomes.
Support joint initiatives and externally funded projects.
Promote financial inclusion, wellbeing, and tenancy sustainment.
Maintain accurate records, reports, and case notes.
Ensure service delivery aligns with legislation, policies, and procedures.
Provide a responsive, customer-focused service to residents and stakeholders.

Essential

Requirements

Requirements:

Enhanced DBS Check
Extensive experience in making Section 184 homelessness decisions
Experience in providing housing advice, welfare rights, benefits advice, or homelessness prevention services
Strong knowledge of:
- Housing Act 1996
- Homelessness Reduction Act 2017
- Homelessness Legislation
- Welfare Benefits
- Welfare Reform
- Income Maximisation
Experience managing complex customer cases
Experience supporting vulnerable individuals and households
Excellent communication, advocacy, and negotiation skills
Experience working with multiple agencies and stakeholders
Ability to work independently and manage a varied workload
Strong report writing and case recording skills

Desirable

Previous experience in a Local Authority setting
Experience representing customers in Tribunals or Court Hearings
Knowledge of debt advice, tenancy sustainment, or financial inclusion services
Experience delivering partnership projects or externally funded programmes

Skills & Competencies

Exceptional customer service and communication skills
Strong problem-solving and decision-making abilities
Ability to interpret and clearly explain legislation
Organised and capable of managing competing priorities
Empathetic and person-centred approach
Ability to build effective relationships with customers and partners
Resilient and professional when managing complex cases

What's on Offer?

£30.00 per hour (Umbrella)
3 to 4 Month Contract
Location: Walsall
Hybrid Working – 3 Days Office-Based / 2 Days Remote
Enhanced DBS Required
Section 184 Experience Essential
Bi-weekly Pay
Opportunity to work within a specialist Housing & Welfare service
Varied role covering housing advice, homelessness, welfare rights, income maximisation, and advocacy

We encourage applications from individuals with experience as a Housing Advisor, Housing Options Officer, Homelessness Officer, Homelessness Prevention Officer, Section 184 Officer, Welfare Rights Officer, Housing Needs Officer, Welfare Benefits Advisor, Financial Inclusion Officer, Housing Support Officer, or Income Maximisation Advisor.

Quick apply

Refine Your Search

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SEND Commissioning Officer

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Rights of Way Path Improvement Project Officer

Turnstile Operator (Casual)

Trading Standards Compliance Officer

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Housing & Welfare Advisor – 3 to 4 Month Contract

Summary

Responsibilities

Essential

Requirements

Desirable

Skills & Competencies

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