Director of customer service Work, Jobs in Frimley, Sry (with Salaries)

Head of Customer Success
MAS Technicae Group (International) Ltd —Horsham
- From £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Free parking
- Store discount
Quick apply
1d
Director, Cabin Server Training Academy, EU
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
- Flexible schedule
Quick apply
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Training
LRG —Camberley
- Hybrid work
- Management
- Customer service
- Project management
Quick apply
4d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
SMB New Business Director / Sales Hunter
FluidOne —Camberley
- Sales
- Driving
- Computer networking
- Employee assistance programme
Development Delivery Director
SNG (Sovereign Network Group) —Basingstoke
- £100,000 - £123,000 a year
- Full-time
- Project management
- Continuous improvement
- Contracts
7d
Head of Group Operations - South
Instaloft LTD —Reading
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Leadership
- Annual leave
- Work from home
Quick apply
23h
Head of Marketing UK and Ireland
Elanco —Hook
- Full-time
- Sales
- Marketing
- Master's degree
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Managing Director - Group Operations
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Management
- Continuous improvement
- Contracts
Senior Sales Director
Blue Yonder —Bracknell
- Full-time
- Azure
- Sales
- Marketing
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
Director of Operations - Critical Site - Engineering knowledge background
Equinix —Slough
- Full-time
- Management
- Leadership
- Employee stock purchase plan
5d
Client Service Director
AND Digital —Reading
- Full-time
- Hybrid work
- Driving
- Contracts
- Gym membership
Quick apply
Global Head of Installed Base
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- ERP systems
- Contracts
- Leadership
Quick apply
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee discount
Sales Director
The Electric Car Scheme —Hayes
- £80,000 - £90,000 a year
- Hybrid work
- Management
- Human resources
Quick apply
6d
Head of Workspace Services
Softcat —Marlow
- Hybrid work
- School
- Flexible schedule

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Head of Customer Success

MAS Technicae Group (International) Ltd
Horsham

Quick apply

Job details

Permanent | Full-time
From £45,000 a year
1 day ago

Benefits

Free parking
Store discount
Private dental insurance
Flexitime
Company pension
Work from home
Company events
Private medical insurance
Employee discount
Sick pay
On-site parking

Qualifications

Driving Licence
Salesforce
HubSpot
SaaS
Account management
Communication skills

Full job description

About the Role

This is a unique opportunity to establish and lead Customer Success within one of the UK's leading home care software providers.

Initially, you'll operate as the primary Customer Success Manager, taking ownership of customer health, retention and adoption across the customer base. As the function grows and the business continues to scale, there will be the opportunity to shape processes, influence strategy and build a Customer Success team around you.

This role is ideal for someone who enjoys being hands-on today while wanting the opportunity to develop into a leadership position as the function evolves.

Key Responsibilities

Customer Success & Relationship Management

Own a portfolio of CareLineLive customers across the customer lifecycle.
Build trusted relationships with operational leaders and executive stakeholders.
Develop and execute Customer Success Plans aligned to each customer's objectives.
Conduct regular Quarterly Business Reviews (QBRs) with strategic accounts.
Act as the primary point of contact for customer success and ongoing account health.

Customer Health & Retention

Monitor customer health using agreed success metrics and RAG status.
Identify risks early and create proactive recovery plans for at-risk customers.
Maintain accurate customer health records within CRM.
Drive customer retention and renewal readiness.
Produce regular reports on customer health, retention risks and opportunities.

Product Adoption & Value Realisation

Help customers maximise their use of the CareLineLive platform.
Encourage adoption of new features, integrations and best practice workflows.
Deliver proactive customer engagement through training, webinars and success initiatives.
Ensure customers realise measurable operational and commercial benefits from the platform.

Commercial Growth

Identify opportunities for licence growth, additional modules and platform expansion.
Work alongside the Sales team to progress expansion opportunities.
Support contract renewal planning and commercial discussions where required.
Contribute towards Net Revenue Retention (NRR) and Expansion ARR targets.

Voice of the Customer

Capture customer feedback, feature requests and market insights.
Work closely with the Product team to ensure customer needs influence future product development.
Communicate product roadmap updates and new capabilities to customers.

Cross-Functional Collaboration

Work closely with:

Sales
Support
Professional Services
Product
Engineering
Marketing
Finance

to deliver an exceptional end-to-end customer experience.

What We're Looking For

Essential

Previous experience in a Customer Success, Account Management or Customer Relationship role within a SaaS business.
Strong commercial awareness with experience supporting customer retention and growth.
Excellent relationship-building and stakeholder management skills.
Experience delivering Executive or Quarterly Business Reviews.
Ability to interpret customer data and identify risks and opportunities.
Excellent communication and presentation skills.
Highly organised with strong attention to detail.

Desirable

Experience working with healthcare, social care or workforce management software.
Experience using CRM platforms such as HubSpot or Salesforce.
Understanding of SaaS customer success metrics including GRR, NRR, churn and product adoption.
Experience working within a fast-growing technology business.

Success Measures

The successful candidate will be measured against:

Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Customer Health Score
Product Adoption
QBR Completion
Customer Satisfaction (CSAT/NPS)
Expansion Revenue
Renewal Performance
Reduction in At-Risk Accounts

Why Join CareLineLive?

This is an opportunity to help shape and mature the Customer Success function within one of the UK's leading home care software providers. You'll play a key role in improving customer outcomes, influencing product direction and supporting the continued growth of the business.

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Flexitime
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay
Store discount
Work from home

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Horsham RH13 0AS

Quick apply

Refine Your Search

director of customer service jobs in frimley, sry

Head of Customer Success

Director, Cabin Server Training Academy, EU

Director of Customer Operations and Engagement, EMEA

Head of Training

Head of Projects - Reading, UK

SMB New Business Director / Sales Hunter

Development Delivery Director

Head of Group Operations - South

Head of Marketing UK and Ireland

Head of Service Desks - Reading, UK

Managing Director - Group Operations

Senior Sales Director

HEAD OF MARKETING & PR

Operations / Service Director

Director of Operations - Critical Site - Engineering knowledge background

Client Service Director

Global Head of Installed Base

Head of Architecture_2939

Sales Director

Head of Workspace Services

I want to receive the latest job alerts for director of customer service in frimley, sry

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