Join Superdrug Head Office- Make a Real Difference Every Day!
Location:
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit… A day includes:
Provide insurance and safety advice to employees in line with Company policy and procedures and current legislation. Manage the day-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders.
A day includes:
Managing product, employee and public personal injury claims, liaising with stores, insurers and solicitors. Investigating claims and obtaining documentation to help determine liability.
Ensuring solicitor letters and court claim forms are handled within required legal deadlines.
Providing advice and dealing with property claims, proving third-party negligence to recover losses for the business.
Handling motor claims and liaising with insurers to support risk management solutions.
Offering rehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.
Attending regular meetings with solicitors, brokers and insurers to ensure processes, documentation and risk management systems support effective claims defence.
Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.
Monitoring changes in legislation and court rulings that may impact insurance and safety within the business.
Attending quarterly meetings with third-party cost consultants dealing with landlord insurance matters.
Regularly checking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.
Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.
Providing eye test advice and Specsavers vouchers upon request.
Checking invoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.
Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.
Producing reports and providing data analysis as required for internal reporting purposes.
This job is a good fit for you if:
You enjoy working in a fast-paced retail Head Office environment.
You have excellent organisational and communication skills.
You have strong attention to detail.
You can work to deadlines and prioritise your workload effectively.
You are comfortable following established processes whilst also using your own initiative.
You enjoy building relationships and collaborating with a variety of internal and external stakeholders.
Sees every interaction with the customer as an opportunity to delight them and
comfortable using different platforms to communicate with them.
Understands customer needs and empowers others to remove any barriers to deliver great
service.
Uses positive language and behaviours in all interactions with customers and colleagues,
building trust and rapport.
Always prioritises actions which delight the customer/colleague.
Suggests and supports new ideas and ways of working which are designed to improve service
Are confident using data to make tactical decisions.
Are knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.
Actively looks for new ways of working through Ai that would benefit the business and move things forward
Actively developing your ability to use AI effectively and think critically about outputs.
Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
What you'll need:
Excellent PC skills, particularly Microsoft Word, Excel and PowerPoint.
A good understanding of personal injury, property and motor claims legislation and processes.
Knowledge of health and safety legislation and best practice.
A flexible and adaptable team-player mindset.
Confidence communicating with a wide range of people and building positive working relationships.
A positive, energetic and professional approach to work.
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform
Confidently communicates, challenges and gives feedback to others.
Encourages teamwork & collaboration between their own team and others.
Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.
Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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