Service Delivery & Leadership
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Oversee day-to-day engineering service delivery across sites
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Lead and manage site teams and specialist suppliers
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Ensure consistent delivery of services in line with SLAs and KPIs
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Act as the on-site technical authority for all engineering matters
Health, Safety & Compliance
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Ensure all works are delivered under Safe Systems of Work (SSOW)
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Provide oversight of permits, authorisations, and competent personnel
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Maintain compliance with statutory and regulatory requirements
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Uphold engineering standards and technical assurance
Performance Management
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Monitor and report on engineering performance (daily, weekly, monthly)
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Analyse KPIs, PPM compliance, asset performance, and fault trends
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Review BMS/FDD alerts and manage reactive and planned activities
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Drive root-cause analysis and implement corrective actions
Audit & Continuous Improvement
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Conduct regular technical and workforce audits
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Support independent QA and Health & Safety audit processes
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Ensure transparency with clients through reporting and insights
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Identify opportunities to improve service quality and efficiency
Stock & Asset Management
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Oversee stock control, audits, and usage reporting
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Coordinate with site stakeholders on storage and logistics
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Maintain optimal stock levels in collaboration with suppliers
Systems & Compliance Oversight
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Ensure accurate completion of statutory maintenance records
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Monitor digital compliance systems and certification uploads
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Review and address non-conformances with relevant stakeholders
Skills & Experience
Technical & Engineering Expertise
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Strong background in building services engineering (electrical, mechanical, HVAC, or multi-disciplinary)
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Good understanding of Building Management Systems
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Knowledge of planned preventative maintenance (PPM) and reactive maintenance practices
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Ability to interpret technical data, asset performance, and compliance reports
Leadership & Management
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Proven experience leading multi-site engineering teams
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Strong people management and performance management skills
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Ability to manage and challenge third-party suppliers and contractors
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Effective coaching and mentoring capabilities
Health, Safety & Compliance
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In-depth knowledge of Safe Systems of Work (SSOW)
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Strong understanding of statutory compliance and regulations
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Experience with permits to work, risk assessments, and method statements
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Health & Safety awareness (e.g., IOSH / NEBOSH desirable)
Analytical & Performance Management
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Ability to track, interpret, and act on KPIs, SLAs, and performance data
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Experience in root-cause analysis and continuous improvement
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Strong attention to detail in auditing, reporting, and compliance tracking
Communication & Stakeholder Management
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Strong communication skills with both technical and non-technical stakeholders
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Experience working with clients, facilities teams, and store/site managers
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Ability to provide clear reporting and maintain transparency with customers
Digital & Systems Proficiency
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Experience using CAFM systems (e.g., Concerto or equivalent)
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Familiarity with digital compliance tools (e.g., Mobiess or similar platforms)
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Competence in data reporting tools and performance dashboards
AI fluency & learning mindset: We are looking for people who actively use AI in their daytoday work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.
