Hire Desk Controller
Selby Depot | Be at the heart of a busy, friendly plant-hire team
Location: Selby Depot
Hours: Monday to Friday, 7:00am-5:00pm, with a 30-minute unpaid lunch break
Reports to: Group Plant Director
The opportunity
Do you enjoy speaking with customers, solving problems and keeping lots of moving parts organised? We’re looking for a positive and approachable Hire Desk Controller to join our Selby team.
You’ll be a key point of contact for customers throughout the hire process, from their first enquiry to delivery, collection and off-hire. Working closely with our transport, workshop, yard and depot teams, you’ll help make sure customers receive a smooth, reliable service.
Plant-hire experience would be helpful, but it isn’t essential. If you have strong customer-service or coordination experience, enjoy a busy environment and are keen to learn, we’d be pleased to hear from you.
What you’ll be doing
· Responding to customer calls, emails and hire enquiries in a friendly and professional way.
· Preparing quotations and helping turn enquiries into confirmed hires.
· Processing hires, extensions and off-hires accurately and promptly.
· Keeping customers updated about deliveries, collections and equipment availability.
· Working with transport planners, workshop and yard teams to coordinate each hire.
· Building strong relationships with existing and prospective customers.
· Keeping hire records and documentation accurate and up to date.
· Helping identify further ways we can support our customers and make the best use of our fleet.
What we’re looking for
· Experience in a customer-facing, administrative or coordination role.
· A confident, helpful communication style and a genuine focus on customer service.
· Good organisation and the ability to manage several priorities at once.
· Accuracy, attention to detail and confidence using Microsoft Office.
· A calm, practical approach to solving problems.
· A reliable team player who is willing to learn and get involved.
It would be great if you also have
· Experience in plant hire, tool hire, construction or equipment rental.
· Knowledge of a hire-management system such as InspHire.
· Experience coordinating transport, logistics or service operations.
Why join Fairfax Plant Hire?
Fairfax is a long-established, family-run plant-hire business. You’ll join a practical and supportive depot team where your contribution matters and where there is plenty to learn. This is a great opportunity for someone who enjoys customer contact, teamwork and the satisfaction of keeping a busy operation running smoothly.
Job Types: Full-time, Permanent
Pay: £30,000.00-£38,000.00 per year
Application question(s):
- Do you have experience in Transport and Logistics planning
- Do you have experience working in hire desk, rental, plant hire or construction environment
- Have you previously worked in a fast paced office with high call volumes and changing priorities.
- How many years' experience do you have in plant hire desk or similar operational role?
- Do you have experience working in plant hire, construction or depot environment?
- This role is based at our Selby Depot, hours are Monday to Friday 7am to 5pm. Are you able to commit to these hours, some Saturday mornings too?
Experience:
- Plant hire desk: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
