Customer service team lead Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Customer Service Team Leader (Fraud)
Huntswood —Glasgow
- Up to £37,200 a year
- Weekend availability
- Hybrid work
- Customer service
- Team management
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
3d
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
People & Service Team Leader
River Island —Glasgow
- Weekend availability
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours)
l'Oréal —Glasgow
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
4d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Dumbarton
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
18h
VM Team Manager
Matalan —Wishaw
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
3d
HR Team Leader
Project People —Glasgow
- £25,420.00 - £41,959.48 a year
- Temporary
- Hybrid work
- Supervising experience
Quick apply
Key Strategic Account Lead
Vertiv —Clachan of Campsie
- Software troubleshooting
- Word processing
- Engineering
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Opticians Team Leader
Boots —Glasgow
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Team Leader - Subsidence Claims
Sedgwick —Glasgow
- Full-time
- Customer service
- Mentoring
- Training & development
- Employee assistance programme
- Employee discount
4d
Takeaway Assistant Team Leader
Pasta Evangelists —Glasgow
- £13 - £14 an hour
- Full-time
- Sales
- Training & development
- Referral programme
4d
Key Lead - Buchanan Galleries, Hollister
Hollister —Glasgow
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Key Lead - Silverburn, Hollister
Hollister —Glasgow
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Key Lead - Braehead Shopping Centre, Hollister
Hollister —Glasgow
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount

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customer service team lead jobs near glasgow, glg

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

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Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

customer service team lead jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Customer Service Team Leader (Fraud)

Team Leader - Savings

People & Service Team Leader

L'Oréal Luxe Multi-Brand Team Leader, Sephora Silverburn (37.5 Hours)

UK Team Leader (Chain 1 & 5)

VM Team Manager

HR Team Leader

Key Strategic Account Lead

IT EUC Team Leader

Opticians Team Leader

Team Leader - Subsidence Claims

Takeaway Assistant Team Leader

Key Lead - Buchanan Galleries, Hollister

Key Lead - Silverburn, Hollister

Key Lead - Braehead Shopping Centre, Hollister

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