Principal engineer

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principal engineer – jobs near glasgow, glg

Technical Bureau Operator (Weekends) - Glasgow

City Facilities Management (UK) -
Glasgow

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Job details

Part-time
£10,574.41 a year

Qualifications

Technical troubleshooting
Machinery breakdown fault-finding
Computer literacy
Microsoft Office Suite
Breakdown recovery
Technical support
Electrical fault diagnosis
Computer skills
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

Job Title: Technical Bureau Operator

Location: Glasgow Head Office

Working Hours: 15 hours per week - weekends (rotating 7am-3pm and 11am-7pm shifts)

Salary: £10,574 41 per annum

** THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES **

Job Purpose:

The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain's biggest retailers This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible

The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem You will also be a key tool for field engineering teams providing assistance as and when it may be required

Principal Accountabilities:

Triage Refrigeration alarms with a high focus on response times and quality of service
Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible
Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email
Identify and rectify, or escalate, any issues with equipment not set to the agreed specification
Always represent the company in a professional manner and develop a good working relationship with engineers, sub-contractors, and store colleagues
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
Work with all colleagues to ensure laid-down standards of quality are maintained
Comply with any other reasonable request or instruction from Bureau Management

Role Requirements:

PC literate with experience working with all Microsoft packages
Excellent problem solving skills whilst working under a high pressure environment
The ability to multitask using multiple software programmes simultaneously
Willingness to take on overtime to assist the operations of the Bureau, in particular peak trading through summer months and Christmas etc
Happy to work weekends, on a 5 over 7 day shift pattern
Trustworthy individual with good communication skills and experience within the customer service sector

Apply Now

Refine Your Search

principal engineer – jobs in glasgow, glg

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