Process supervisor Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Supervisor
Lindt Careers —Glasgow
- Bar
- Customer service
- Analysis skills
Bus Station Supervisor
Strathclyde Partnership for Transport —Glasgow
- £35,325 - £38,661 a year
- Management
- Leadership
- Employee assistance programme
2d
Waiting List Clerk - Health Records
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Hospital
- Microsoft Office
- Data entry
- Annual leave
- Employee assistance programme
9d
FM Stores Supervisor
Serco Group —Larbert
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Organisational skills
- Employee assistance programme
4d
Counsellor (Remote)
Telus Health —Glasgow
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Production Operator
Teledyne Technologies Inc. —Renfrew
- Full-time
- Continuous improvement
- Quality control
- Employee assistance programme
- Employee discount
12d
Ward Clerk - Health Records
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Manager | Glasgow NEW OPENING
Rudy's Pizza —Glasgow
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
Site Supervisor
Marc Allan Construction Ltd —Glasgow
- £20 - £21 an hour
- Full-time
- Management
- Cleaning
- Construction experience
Quick apply
Production Operator
Contract Bottlers Glasgow —Glasgow
- £26,500 a year
- Full-time
- Maintenance
- Assembly
- Quality control
- Sick pay
Quick apply
5d
Door Supervisor
Platinum Lace —Glasgow
- £15 an hour
- Part-time
- Microsoft Word
- Hospitality
- Bar
Quick apply
Project Co-ordinator
Brodie Engineering Ltd —Kilmarnock
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Supervisor
Mears Group —Coatbridge
- Up to £42,464.80 a year
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
1d
Operations Manager
Bullet Express —Bothwell
- Overtime
- Customer service
- Continuous improvement
- Team management
6d
Security Officer
ABM UK —Glasgow
- Full-time
- Customer service
- Conflict management
- Communication skills
- Employee discount
Quick apply
Clerical Officer Health Records B2
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- Data entry
- Typing
- Annual leave
- Employee assistance programme
9d
Sales Assistant
Footasylum —Glasgow
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
5d
Workshop Supervisor, Glasgow
Tesla —Glasgow
- Day shift
- English
- Microsoft Office
- Analysis skills
Part Time Sales Assistant
Footasylum —Glasgow
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Employee discount

I want to receive the latest job alerts for process supervisor in glasgow, glg

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

process supervisor jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Supervisor

Bus Station Supervisor

Waiting List Clerk - Health Records

FM Stores Supervisor

Counsellor (Remote)

Production Operator

Ward Clerk - Health Records

Assistant Manager | Glasgow NEW OPENING

Site Supervisor

Production Operator

Door Supervisor

Project Co-ordinator

Supervisor

Operations Manager

Security Officer

Clerical Officer Health Records B2

Sales Assistant

Workshop Supervisor, Glasgow

Part Time Sales Assistant

I want to receive the latest job alerts for process supervisor in glasgow, glg

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected