Senior program Work, Jobs in Glasgow, Glg (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Regional Cleaning Manager
Churchill Group —Glasgow
- Bachelor's degree
- Team management
- Driving
- Employee discount
- Sick pay
Quick apply
Operations Specialist I-III (UK)
Airspace —Glasgow
- £36,000 - £65,000 a year
- Remote
Quick apply
10d
Senior Analytical Technician
Chemify Ltd —Glasgow
- Laboratory experience
- Maintenance
- English
Quick apply
Executive Communications Lead
Gallagher —Glasgow
- Full-time
- Microsoft Powerpoint
- Communication skills
Knowledge & Expertise Service Management Coordinator EMEA
Ashurst LLP —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Urban Outfitters Department Manager - Glasgow, Scotland
Urban Outfitters —Glasgow
- Full-time
- Training & development
- Retail management
- Communication skills
- Annual leave
- Employee assistance programme
Senior Conference & Events Porter
voco —Glasgow
- £14.78 an hour
- Weekend availability
- Hotel
- Training & development
- Guest services
- Employee assistance programme
- Employee discount
Senior Heritage Consultant - Glasgow or Edinburgh
WSP —Glasgow
- Part-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Flexitime
- Work from home
Senior Project Manager
Thales —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Graduate Apprentice - Quality Engineering
Diodes Incoporated —Greenock
- £26,436.80 a year
- Full-time
- Engineering
- Continuous improvement
- In-person
- Free parking
- Flexitime
Quick apply
12hr Part Time Key Holder, Carvela, Glasgow
Kurt Geiger —Glasgow
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
Product Support Senior Specialist
Jaguar Land Rover —Irvine
- £95,000 - £119,000 a year
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
Operations Assurance Lead
Thales —Glasgow
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Field Service Representative - Instrumentation & Controls (Glasgow)
TransCanada Turbines —Glasgow
- Microsoft Word
- Schematics
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Digital Delivery Specialist - Transmission & Distribution (Multiple Locations, UK)
Burns & McDonnell —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- No degree
Full Time Supervisor, Kurt Geiger, Silverburn Glasgow
Kurt Geiger —Glasgow
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
7d
SWRK 5364 - G3 Senior Practitioner (608814) - 5364
South Lanarkshire —Hamilton
- £52,392 - £53,177 a year
- Conflict management
- Annual leave
- Employee assistance programme
9d
SWRK 5365 - G3 Senior Practitioner (608150) - 5365
South Lanarkshire —Hamilton
- £52,392 - £53,177 a year
- Temporary
- Conflict management
- Annual leave
- Employee assistance programme
9d
Fire Resistance Administrator
SOCOTEC UK & Ireland —East Kilbride
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
Quick apply

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

senior program jobs in glasgow, glg

Service Desk Team Leader - Glasgow Head Office

Regional Cleaning Manager

Operations Specialist I-III (UK)

Senior Analytical Technician

Executive Communications Lead

Knowledge & Expertise Service Management Coordinator EMEA

Urban Outfitters Department Manager - Glasgow, Scotland

Senior Conference & Events Porter

Senior Heritage Consultant - Glasgow or Edinburgh

Senior Project Manager

Graduate Apprentice - Quality Engineering

12hr Part Time Key Holder, Carvela, Glasgow

Product Support Senior Specialist

Operations Assurance Lead

Field Service Representative - Instrumentation & Controls (Glasgow)

Senior Digital Delivery Specialist - Transmission & Distribution (Multiple Locations, UK)

Full Time Supervisor, Kurt Geiger, Silverburn Glasgow

SWRK 5364 - G3 Senior Practitioner (608814) - 5364

SWRK 5365 - G3 Senior Practitioner (608150) - 5365

Fire Resistance Administrator

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