1st line support Work, Jobs in Glasgow, Sct (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
13d
IT Support Technician
McConnell Ltd —Glasgow
- Full-time
- Microsoft Word
- Microsoft Outlook
- Windows
Quick apply
7d
IT 1st Line Support (UK)
Sign Language Interactions Ltd —Glasgow
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Excel
- Azure
- Salesforce
- Referral programme
- Sick pay
Quick apply
10d
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Service Desk Administrator
March —Glasgow
- £0.01 a year
- Windows
- Analysis skills
- Communication skills
Quick apply
Trainee Solicitor (Life Impact)
Thompsons Scotland —Glasgow
- From £25,950 a year
- Full-time
- Travel
- Communication skills
Quick apply
1d
Management Trainee - Glasgow
SIXT —Glasgow
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Service Desk Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
7d
Project Manager
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Weekend availability
- Hybrid work
- Communication skills
- Negotiation
6d
Mental Health Practitioner - Community Mental Health Team
NHS Scotland —Kirkintilloch
- £43,231 - £52,679 a year
- Full-time
- Driving
- Travel
- Annual leave
- Employee assistance programme
C1 Senior Finance Manager (Capital) - Social Security Scotland
The Scottish Government —Glasgow
- Full-time
- Hybrid work
- Presentation skills
- Accounting
Breakfast Chef
One Devonshire Gardens —Glasgow
- £13.30 - £15.30 an hour
- Weekend availability
- Cooking
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Vehicle Maintenance Technician
FedEx EU —Glasgow
- £21.70 an hour
- Full-time
- Maintenance
- Driving
- Welding
- Free parking
- Employee assistance programme
Finance Manager
Strathcarron Hospice —Denny
- £41,668 - £50,775 a year
- Full-time
- Microsoft Office
- Supervising experience
- Accounting
- Free parking
Quick apply
7d
Immunisation Nurse Coordinator (Schools)
NHS Scotland —Alexandria
- £43,231 - £52,679 a year
- Full-time
- Word processing
- IT
- Leadership
- Annual leave
- Employee assistance programme
14d
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Employee assistance programme

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

13 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

1st line support jobs in glasgow, sct

2nd Line Support Engineer

IT Support Technician

IT 1st Line Support (UK)

Technical Auditor - Join a Growing National Team!

Regional IT Support Specialist

Service Desk Administrator

Trainee Solicitor (Life Impact)

Management Trainee - Glasgow

Senior Service Desk Analyst

Project Manager

Mental Health Practitioner - Community Mental Health Team

C1 Senior Finance Manager (Capital) - Social Security Scotland

Breakfast Chef

Vehicle Maintenance Technician

Finance Manager

Immunisation Nurse Coordinator (Schools)

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

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