Department supervisor Work, Jobs in Glasgow, Sct (with Salaries)

Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
8d
Dayshift On Street Service Delivery Supervisor
JMB Travel —Wishaw
- £35,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
ASDU Supervisor
NHS Scotland —Falkirk
- £31,537 - £34,303 a year
- Weekend availability
- Organisational skills
- Communication skills
8d
Night Supervisor
University of Stirling —Stirling
- Full-time
- Hospitality
- Customer service
- University
13d
Food Hygiene Supervisor
OCS Group —Kilmarnock
- £13.71 an hour
- Overtime
- Microsoft Office
- Continuous improvement
- Computer skills
Quick apply
Sales Supervisor
STARK Group —Kilmarnock
- Full-time
- Hybrid work
- Customer service
- Employee discount
- Flexible schedule
7d
SWRK 5061 - G2 Scheduling Supervisor (Rutherglen/Cambuslang) (607972) - 5061
South Lanarkshire —Cambuslang
- £20.66 - £21.87 an hour
- Weekend availability
- Military
- Computer literacy
- English
- Annual leave
- Employee assistance programme
14d
Housekeeping Quality and Training Supervisor
Cameron House —Dunbartonshire
- £28,372 a year
- 8 hour shift
- Hospitality
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Administrator - Central Processing Team
Anderson Strathern LLP —Glasgow
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Reception Manager
IVC —Inchinnan
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Customer service
- Administrative experience
- Annual leave
- Employee discount
22h
Parts Supervisor
West Coast Motors (Glasgow) —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
Warehouse Supervisor (Back Shift):
Dunns Food and Drinks —High Blantyre
- Weekend availability
- Management
- ERP systems
- Microsoft Office
- Employee discount
- Sick pay
SWRK 5116 - G2 Scheduling Supervisor (605465) - 5116
South Lanarkshire —East Kilbride
- £20.66 - £21.87 an hour
- Weekend availability
- Military
- Computer literacy
- English
- Annual leave
- Employee assistance programme
5d
Front Office Supervisor
Radisson Hotel Group —Glasgow
- £27,626 a year
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Sales Assistant (Bear Builder) - Seasonal Summer Temp
Build-A-Bear Workshop —Braehead
- Temporary
- Guest services
5d
Scientific Support Operative
RoukenBio —Motherwell
- £24,500 - £31,500 a year
- Laboratory experience
- Referral programme
Civil Supervisor
Omexom UK —Scotland
- Full-time
- Travel
- Organisational skills
- In-person
Full Time Supervisor, Kurt Geiger, Silverburn Glasgow
Kurt Geiger —Glasgow
- Full-time
- Communication skills
- Employee discount
Quick apply
Production Supervisor
ABP UK —Glasgow
- Full-time
Quick apply
6d
Part Time Sales Assistant
Footasylum —Glasgow
- £8.00 - £12.71 an hour
- Part-time
- Employee discount
1d

I want to receive the latest job alerts for department supervisor in glasgow, sct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Supervisor - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time
£33,212.48 a year
8 days ago

Qualifications

Management
Customer service
Disaster recovery
Communication skills
Time management
Help desk

Full job description

Job Title: Helpdesk Supervisor

Location: Glasgow Head Office

Contract: Permanent

Working hours: 37 5 hours per week | 5/7 shift pattern

On Call: On call required for Out of Hours & Weekends, on call fee is paid in additional to salary

Salary: £33,212 48 per annum

Job Purpose:

The Helpdesk Supervisor is overall responsible in managing the Helpdesk to ensure it meets and exceeds service levels (SLAs) required for all internal and external stakeholders The role will be responsible to lead a team of Team Leaders This includes all day-to-day aspects of the HD Delivering all SLAs through effective people management

The Helpdesk Supervisor support the objective of our helpdesk colleagues acting as one City, being the best they can be, and showing they care

Key Responsibilities:

People

Recruit, lead, coach and motivate a team of Team Leaders to deliver world class customer excellence and SLAs
Conduct monthly 121 with Helpdesk Team Leaders
Deliver effective coaching, engagement and development strategy for all levels and being ready for fit for growth
Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings
Manage any underperformance within the team through our agreed processes
Reward and recognise outstanding performance, using our agreed recognition tools
Ensure company policies and practises (e g , discipline and grievance, absence management, performance management, etc ) are implemented consistently across your team
Ensure LTO is kept at SLA < 25%

Performance

Achieve all customer Service Level Agreement levels
Ensure that quality standards target is achieved, provide feedback and SMART lead objectives
Achieve the City standard employee engagement target
Deliver quality standards, review trend analysis, and implement change to succeed
Deliver customer service levels agreements through delivering customer excellence

Process

Ensure all HD processes are correct and rolled out across the HD in conjunction with the training & quality department
Identify training needs, develop, and deliver training materials to maximise potential and performance within the team
Implement Disaster Recovery Processes for all function of Helpdesk

Knowledge, Skills and Abilities:

Previous experience of planning staffing rotations, optimisation of staff based on call profile
Understanding of call quality models is essential
Working knowledge of Microsoft packages, ability to analysis & present data
Strong communication skills, both written and verbal required
Strong PC skills, able to effectively communicate in, both written and verbal
Ability to have excellent time management and work on own initiative
A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of using CAFM system
Previous experience of leading a helpdesk team is essential
Previous experience of working within fast-moving customer service environment would be advantageous
Effective problem-solving and decision-making
Highly flexible and self-starting

Apply Now

Refine Your Search

department supervisor jobs in glasgow, sct

Helpdesk Supervisor - Glasgow Head Office

Dayshift On Street Service Delivery Supervisor

ASDU Supervisor

Night Supervisor

Food Hygiene Supervisor

Sales Supervisor

SWRK 5061 - G2 Scheduling Supervisor (Rutherglen/Cambuslang) (607972) - 5061

Housekeeping Quality and Training Supervisor

Administrator - Central Processing Team

Reception Manager

Parts Supervisor

Warehouse Supervisor (Back Shift):

SWRK 5116 - G2 Scheduling Supervisor (605465) - 5116

Front Office Supervisor

Sales Assistant (Bear Builder) - Seasonal Summer Temp

Scientific Support Operative

Civil Supervisor

Full Time Supervisor, Kurt Geiger, Silverburn Glasgow

Production Supervisor

Part Time Sales Assistant

I want to receive the latest job alerts for department supervisor in glasgow, sct

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected