Senior account specialist Work, Jobs in Glasgow, Sct (with Salaries)

Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Business Development Manager – Strategic Partnerships
Clear Sky Financial Services Ltd —Holytown
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Financial services
Quick apply
4d
Senior Account Manager - 6 Months Fixed Term
Hydrogen —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Annual leave
Quick apply
UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)
Digital Technology Institute for Development (DTID) —Glasgow
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Client Services Manager
Kew Demand Business Services —Glasgow
- £3,200 - £3,800 a month
- Full-time
- Marketing
- English
- Microsoft Office
- Free parking
Quick apply
6d
Senior Information Analyst
NHS Scotland —Falkirk
- £43,231 - £52,679 a year
- Full-time
- SQL
- Travel
- IT
12d
Business Continuity & Facilities Operations Manager
HM Revenue and Customs —Glasgow
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Leadership
- Work from home
6d
Audit Manager
BDO —Glasgow
- Full-time
- Project management
Trainee Health Visitor
NHS Scotland —Stirling
- £52,845 - £61,466 a year
- Full-time
- Master's degree
- University
- Travel
- Annual leave
11d
Head of Unsecured Lending Products - Business Banking
Nationwide Building Society —Glasgow
- From £100,000 a year
- Full-time
- Leadership
- Communication skills
- Banking
6d
Lawyer
Ministry of Justice —Glasgow
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Principal / Associate/ Director Digital Consultant (Information Management)- UK Wide
Turner & Townsend —Glasgow
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- SharePoint
Quick apply
4d
Senior Consultant - Strategic Real Estate Advisory (Defence)
Turner & Townsend —Glasgow
- Full-time
Quick apply
6d
Information Governance Manager (Band 4/HEO)
Health and Safety Executive —Glasgow
- £38,005 - £41,065 a year
- Part-time
- Hybrid work
- Presentation skills
- SharePoint
10d
Service Manager
HM Revenue and Customs —Glasgow
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- DevOps
- English
- Analysis skills
- Work from home
13d
Business Development Manager
ITI Group —Glasgow
- Full-time
- Sales
- Business development
- Programmable logic controllers
- Annual leave
- Employee assistance programme
6d
Head of Transactional Banking - Business Banking
Nationwide Building Society —Glasgow
- From £100,000 a year
- Full-time
- Leadership
- Communication skills
- Banking
6d
Private Client Compliance Senior Manager - Trust Specialist
Cooper Parry —Glasgow
- Full-time
- Remote
- Tax experience
Recruitment Consultant
NES Internal —Glasgow
- Hybrid work
- Business development
- Communication skills
3d
General Manager
Gallifordtry —Glasgow
- Full-time
- Engineering
- Contracts
- Construction experience
- Employee assistance programme
- Employee discount

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Specialist Customer Care – Intermediary Mortgage Expert

Barclays -
Glasgow

Apply Now

Job details

Permanent

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 16/07/2026

Business Area: Mortgages

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000100503

Join us as a Specialist Customer Care – Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters.

This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week).

To be successful as a Specialist Customer Care – Intermediary Mortgage Expert, you should have:

Proven experience delivering excellent customer service in a telephony-based environment.
Effective stakeholder management skills, with the ability to build relationships and set clear expectations.
Excellent operational efficiency with the ability to confidently multitask and manage competing priorities.

Some other highly valued skills may include:

Mortgage knowledge - an understanding of mortgage products, processes, and policies.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Glasgow.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior account specialist jobs in glasgow, sct

Specialist Customer Care – Intermediary Mortgage Expert

Business Development Manager – Strategic Partnerships

Senior Account Manager - 6 Months Fixed Term

UNPAID VOLUNTEER - Accounting Officer (UK-based candidates)

Client Services Manager

Senior Information Analyst

Business Continuity & Facilities Operations Manager

Audit Manager

Trainee Health Visitor

Head of Unsecured Lending Products - Business Banking

Lawyer

Principal / Associate/ Director Digital Consultant (Information Management)- UK Wide

Senior Consultant - Strategic Real Estate Advisory (Defence)

Information Governance Manager (Band 4/HEO)

Service Manager

Business Development Manager

Head of Transactional Banking - Business Banking

Private Client Compliance Senior Manager - Trust Specialist

Recruitment Consultant

General Manager

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