Head of customer experience Work, Jobs in Glasgow (with Salaries)

Head of Energy Customer Solutions (ECS) Finance Business Partner
SSE —Glasgow
- £80,700 - £160,100 a year
- Full-time
- Employee discount
10d
Head of Portfolio Optimisation
SSE —Glasgow
- £120,000 a year
- Analysis skills
- Communication skills
- Employee discount
8d
Customer Relations Executive
Metropolitan Gaming —Glasgow
- £32,077 a year
- Weekend availability
- Employee discount
- Life insurance
Quick apply
3d
Head of Information Governance, Risk and Compliance
NHS Scotland —Glasgow
- £76,888 - £82,251 a year
- Monday to Friday
- Hybrid work
- Travel
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Helpdesk Supervisor - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £33,212.48 a year
- Weekend availability
- Management
- Customer service
- Communication skills
9d
Customer Service Representative - Glasgow
City Facilities Management (UK) —Glasgow
- £25,468.38 a year
- Overtime
- Customer service
- Work from home
- Employee discount
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
RBC Brewin Dolphin - Head of Platform Relationships
Royal Bank of Canada —Glasgow
- Full-time
- Business development
- Communication skills
6d
F&B Area Manager- Scotland
2x Group —Paisley
- £25,420.00 - £45,075.90 a year
- Part-time
- Hospitality
- Supervising experience
- Organisational skills
- Free parking
Quick apply
2d
Head of Procurement and Commercial
SSE —Glasgow
- £80,700 - £121,100 a year
- Full-time
- Employee discount
- Gym membership
11d
Head of Complaints & Quality
M&G plc —Stirling
- Full-time
- Military
- Analysis skills
- Continuous improvement
- Annual leave
Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
2d
Incident Customer Service Operator - Glasgow
City Facilities Management (UK) —Glasgow
- £25,603 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Free parking
- Annual leave
Head of Strategy Planning and Insight
Advisory, Conciliation and Arbitration Service —Glasgow
- £76,123 - £79,141 a year
- Temporary
- Presentation skills
- No degree
- Travel
6d
Warranty Administrator
Pentagon Motor Group —Glasgow
- Up to £32,000 a year
- Monday to Friday
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Scheduler - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Overtime
- Annual leave
- Employee assistance programme
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Head of Procurement & Commercial - Offshore Delivery
SSE —Glasgow
- £80,700 - £121,100 a year
- Full-time
- Agile
- Employee discount
- Gym membership
3d
Training Officer (Fixed Term x2)
Strathclyde Partnership for Transport —Glasgow
- £29,718 - £38,661 a year
- Temporary
- Presentation skills
- Mentoring
- Communication skills
- Employee assistance programme
10d

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Head of Energy Customer Solutions (ECS) Finance Business Partner

SSE -
Glasgow

Apply Now

Job details

Permanent | Full-time
£80,700 - £160,100 a year
10 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount

Full job description

Base Location: You'll be expected to spend 50% of your working week in one of the following locations :Dublin, Reading, Glasgow, Perth or London

Salary: €106,700 - €160,100 / £80,700 - £121,100 + car /car allowance + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time| Flexible First options available

The role

The Head of Energy Customer Solutions (ECS) Finance Business Partner – Supply plays a pivotal role in shaping the financial direction of the SSE Customer Supply businesses, providing trusted commercial insight, collaborative challenge, and forward-looking financial leadership to support sustainable growth, resilient performance, and long-term value creation across the Customer businesses Airtricity (B2C & B2B) and Business Energy GB (B2B).

As the lead Finance partner to the Customer Supply leadership teams, you will help ensure:

Strategic and well-governed decision-making across trading, pricing, margin, liquidity, and working capital activities.
Strong alignment between commercial strategy, operational delivery, and customer outcomes, with Finance acting as an integral partner in achieving business objectives.
Thoughtful evaluation of risk, return, and capital investment, ensuring resources are directed towards the areas of greatest strategic and commercial value.

Working within the ECS Finance model, you'll collaborate closely with FP&A, Financial Control, and Group Finance colleagues to create a connected view of performance, planning, and governance. You'll provide clear financial leadership across Customer Supply, influencing key decisions through insight, partnership, and balanced challenge, while helping the business focus on delivering sustainable value and measurable outcomes.

You will

Lead, coach and inspire a collaborative ECS Supply Finance Business Partnering team, fostering a culture of continuous improvement, shared success, and strategic financial support across pricing, margin, cost, working capital, performance, and investment decision-making.
Partner closely with senior ECS Supply leaders as a trusted advisor, providing thoughtful insight, constructive challenge, and clear financial guidance to support commercial strategy, customer outcomes, and sustainable business performance.
Shape and oversee budgeting, forecasting and long-term planning, ensuring financial plans are robust, transparent, and aligned to strategic priorities, while enabling informed decision-making through high-quality analysis and scenario modelling.
Support value-focused investment and capital allocation decisions, evaluating commercial opportunities, transformation initiatives, customer propositions, and strategic investments to ensure resources are directed towards the greatest long-term benefit.
Drive performance, growth and strategic delivery, using financial insight to identify opportunities, assess trade-offs, and support leaders in achieving customer, operational and financial objectives while building strong relationships across Finance, Supply and the wider Group.

You have

Fully qualified accountant with significant experience in senior commercial finance, strategic business partnering, or value-creation roles within large, complex organisations.
Exceptional stakeholder management and influencing skills, with a proven ability to build trusted relationships, provide constructive challenge, and support executive-level decision-making.
Strong commercial and strategic finance expertise, including investment appraisal, capital allocation, financial modelling, budgeting, forecasting, and long-term business planning.
Track record of leading and developing high-performing teams, creating inclusive, collaborative environments that support growth, capability building, and outstanding results.
Highly skilled at translating complex financial and commercial data into clear, actionable insights, enabling informed decisions that drive performance, manage risk, and create long-term value.
Able to balance multiple strategic priorities with confidence and pace, bringing sound judgement, strong governance, and a focus on delivering successful business outcomes.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our Finance teams create value for all SSE business areas and play a key role in fulfilling our obligations as a FTSE100 UK-listed company. In a highly regulated and competitive environment, their experts keep us powering ahead by identifying efficiencies, providing advice and optimising our financial strategies.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [email protected] / 01738 344763 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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Apply Now

Refine Your Search

head of customer experience jobs in glasgow

Head of Energy Customer Solutions (ECS) Finance Business Partner

Head of Portfolio Optimisation

Customer Relations Executive

Head of Information Governance, Risk and Compliance

Service Desk Team Leader - Glasgow Head Office

Helpdesk Supervisor - Glasgow Head Office

Customer Service Representative - Glasgow

Learning & Development Manager

RBC Brewin Dolphin - Head of Platform Relationships

F&B Area Manager- Scotland

Head of Procurement and Commercial

Head of Complaints & Quality

Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow

Incident Customer Service Operator - Glasgow

Head of Strategy Planning and Insight

Warranty Administrator

Service Delivery Scheduler - Glasgow

Customer Hire & Sales Coordinator

Head of Procurement & Commercial - Offshore Delivery

Training Officer (Fixed Term x2)

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