Customer scheduler Work, Jobs in Glenfield, Lec (with Salaries)

Service Coordinator
Mettler Toledo —Leicester
- £25,420 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Life insurance
- Referral programme
Quick apply
Project Scheduler
Arabelle Solutions —Rugby
- PMP
- Data analysis skills
- Analysis skills
Quick apply
Work Planner
Platform Housing —Birmingham
- £32,393 a year
- No weekends
- Microsoft Word
- Customer service
- Travel
4d
Network Scheduler PMCC
Eaton —Burton on the Wolds
- Bachelor's degree
- Business
12d
Customer Scheduler
SPS Aerostructures —Nottingham
- £25,000 - £27,000 a year
- Engineering
- Organisational skills
- Communication skills
Quick apply
Work Planner
Platform Housing Group —Birmingham
- Full-time
- Microsoft Word
- Customer service
- Travel
4d
Programme Manager - Ultrafan Demonstrator
Rolls-Royce —Derby
- Full-time
- Analysis skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Joiner
Places for People —Leicester
- £37,708.84 a year
- Overtime
- Computer literacy
- Maintenance
- Annual leave
- Sick pay
HPC Engineer
Mercedes AMG High Performance Powertrains —Brixworth
- Maintenance
- No degree
- Computer networking
12d
Plumber
Places for People —Derby
- £41,329.60 a year
- Overtime
- Maintenance
- Plumbing
- Annual leave
- Sick pay

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Service Coordinator

Mettler Toledo -
Leicester

Quick apply

Job details

Permanent | Full-time
£25,420 - £30,000 a year

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Salesforce
Analysis skills
Appointment booking and call handling
Customer support
Financial services
Customer interaction
Communication skills

Full job description

Job Overview

METTLER TOLEDO is looking for a Service Coordinator to join our Service team in Leicester. As a vital link between our customers and our technical teams, you will ensure the seamless delivery of service and support that our clients depend on.In this position, you will be the first point of contact for our customers, handling a variety of queries via phone and email. You will be responsible for the end-to-end coordination of service orders, from initial triage to final scheduling.

Responsibilities

Customer Support: Handle inbound calls and emails professionally, providing estimates and lead times for site visits, depot orders, and parts.
Order Management: Progress service quotes into orders and distribute them as tasks to relevant schedulers.Data Integrity: Ensure all purchase orders (POs) and customer details are accurate and up-to-date within our systems.
First Line Triage: Raise customer requests, identify the appropriate technician, and keep the customer fully briefed throughout the process.
Proactive Communication: Provide regular feedback to customers regarding service order status and spare part deliveries.
Depot Co-ordination: Handle depot queries, raise returns, and provide timely updates on depot order status.
System Maintenance: Maintain service management systems, ensuring orders are in the correct status with up-to-date notes.
Scheduling: Upon confirmation from the customer, proactively confirm scheduling in Salesforce and update the relevant schedule

Requirements

Solid experience in customer service within a customer facing environment.
Knowledge of Salesforce & SAP CRM is preferred.
Good verbal and written communication skills
Taking ownership, use of initiative and being proactive

Pay: £25,420.00-£30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

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