Client advisor Work, Jobs in Glengormley (with Salaries)

Customer Service Advisor
Solarfix NI Ltd —Glengormley
- £28,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Free parking
Quick apply
4d
Part-Time Welfare Reform Adviser
Community Advice Lisburn & Castlereagh —Lisburn
- From £24,920 a year
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Call Advisor, Connect 24 - 2 nights on, 4 nights off
Radius Housing —Holywood
- £27,254 - £30,034 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Health & wellbeing programme
Quick apply
4d
Telesales Account Manager - Belfast
Yell Ltd —Belfast
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
HR Manager
Wilson James —Belfast
- £42,000 - £45,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Telesales Account Manager - Belfast
Yell —Belfast
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Life insurance
Marketing Manager
Sisk —Belfast
- Full-time
- Business development
- Presentation skills
- Organisational skills
- Annual leave
5d
Risk & Ethics Advisor
Shoosmiths —Belfast
- Research
- Analysis skills
- Communication skills
Recruiter - 360 Volume - Contingent Workforce Solutions Team
Alexander Mann Solutions —Belfast
- Full-time
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
2d
Recruiter - Professional Services - Contingent Workforce Solutions Team
Alexander Mann Solutions —Belfast
- Full-time
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
2d
Lamborghini Sales Executive
Charles Hurst —Belfast
- £25,000 a year
- Customer service
- Presentation skills
- Communication skills
- Annual leave
Quick apply
2d
Data Operations Associate - Financials
9fin —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Sick pay
Senior HR Consultant
AAB —Belfast
- £40,000 - £42,000 a year
- Hybrid work
- Management
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Senior Solicitor, Corporate/Commercial (Digital Legal Delivery)
Herbert Smith Freehills —Belfast
- Full-time
- Business development
- Team management
- Contracts
Project Development Lead - NI & ROI
Fuse Energy —Belfast
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Travel
Quick apply
Senior Contracts Advisor
Joseph Gallagher Limited —Belfast
- No degree
- Contracts
- Communication skills
HR Partnership Senior Manager for GLAC, Internal Audit, & HR4HR
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Employee assistance programme
- Employee discount
Senior Associate - Property Development & Investment
Pinsent Masons —Belfast
- Full-time
- Business development
Corporate Simplification Manager/Associate Director
KPMG —Belfast
- Weekend availability
- Business development
- Mentoring
- Recruiting
- Relocation assistance
- Annual leave
3d
HR Consultant
AAB —Belfast
- Hybrid work
- Research
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme

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Customer Service Advisor

Solarfix NI Ltd
Glengormley

Quick apply

Job details

Permanent | Full-time
£28,000 a year
4 days ago

Benefits

Free parking
Company events
Private medical insurance
On-site parking

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Customer service
Mobile applications
Microsoft Office Suite
Technical support
AS Level
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Pay: £28,000.00 per year

Job Title: Customer Service Administrator

Reporting to: General Manager

In addition to your salary, you will receive:
Private healthcare for employees and family
Free on-site car parking
32 days holiday (including statutory holidays)

Location: Office based in Mallusk, Newtownabbey

Working Hours: Monday to Thursday 9am to 5pm, Friday 9am to 3pm

Job Type: Full-Time, Permanent

Overview: At Solarfix, we are experiencing rapid growth and are in search of a dedicated and passionate Customer Service Administrator. This role is essential in enhancing our customers' post-installation experience and driving quality improvements across both domestic and commercial sectors. With over 2000 systems installed across Northern Ireland, our commitment to exceptional customer service is paramount. This role is integral to ensuring that our clients receive prompt and effective resolutions to any technical issues.

Key Responsibilities:

Act as the primary point of contact for customers, addressing and resolving technical issues in a timely and efficient manner.
Collaborate closely with in-house engineers and subcontractors to schedule and manage service calls.
Ensure prompt and effective resolution of product and customer-related snags.
Maintain and update our CRM system throughout all stages of the service process, ensuring accurate record-keeping and closure of service calls upon completion and approval.
Conduct post-installation follow-ups with clients as part of our quality control process.
Handle post-installation administration tasks, including applying for connection agreements with NIE, MCS certificates, and export accounts.
Uphold Solarfix's reputation for excellent customer service, contributing to our continued receipt of 5-star reviews and high client satisfaction.

Training and Development:

Comprehensive training will be provided to the successful candidate upon commencement of employment.

Key Skills and Attributes:

Exceptional problem-solving abilities.
Commitment to delivering on promises and ensuring customer satisfaction.
Ability to thrive in a fast-paced and dynamic environment.
Positive, can-do attitude.
Ability to work effectively under pressure.
Strong communication skills.

Essential Criteria:

Minimum of 5 GCSEs, including Math and English.
At least 2 AS Levels.
1-2 years of experience in a similar customer service role.
Proven ability in a busy and fast-paced work setting.
Excellent time management and organizational skills.
Proficiency in using computers, Microsoft Office applications, and Smartphone Apps.
Self-management and initiative in calendar management.
Strong problem-solving and decision-making

Desirable Criteria:

Experience with CRM systems, preferably Salesforce.
Background in the Solar/Renewable energy sector.
Good geographical knowledge of Northern Ireland.

Why Join Solarfix?

Be part of a growing company in the dynamic solar/renewable energy sector.
Engage in a role that is both challenging and rewarding, with opportunities for personal and professional growth.
Contribute to maintaining and enhancing our reputation for outstanding customer service and satisfaction.
Work in a supportive and collaborative environment that values each team member's contribution.

Pay: £28,000.00 per year

Benefits:

Company events
Free parking
On-site parking
Private medical insurance

Application question(s):

Do you live in Northern Ireland and are you able to commute to the office daily?
Please confirm if you have experience in the solar industry?

Experience:

Customer service: 2 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in glengormley

Customer Service Advisor

Part-Time Welfare Reform Adviser

Call Advisor, Connect 24 - 2 nights on, 4 nights off

Telesales Account Manager - Belfast

HR Manager

Telesales Account Manager - Belfast

Marketing Manager

Risk & Ethics Advisor

Recruiter - 360 Volume - Contingent Workforce Solutions Team

Recruiter - Professional Services - Contingent Workforce Solutions Team

Lamborghini Sales Executive

Data Operations Associate - Financials

Senior HR Consultant

Senior Solicitor, Corporate/Commercial (Digital Legal Delivery)

Project Development Lead - NI & ROI

Senior Contracts Advisor

HR Partnership Senior Manager for GLAC, Internal Audit, & HR4HR

Senior Associate - Property Development & Investment

Corporate Simplification Manager/Associate Director

HR Consultant

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