Line support engineer Work, Jobs in Glenrothes, Fif (with Salaries)

Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Analysis skills
- Software development
Senior Infrastructure Engineer (Database Development)
Companies House —Edinburgh
- £41,509 - £52,509 a year
- Full-time
- Presentation skills
- Annual leave
5d
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Senior IT Support Engineer
Intentional IT Ltd —Edinburgh
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
- Annual leave
- Work from home
Quick apply
9d
Electrical Engineers
KETTLE produce —Freuchie
- From £47,228.80 a year
- Day shift
- Schematics
- Engineering
- Maintenance
Multi Skilled Maintenance Engineer
Proclad Group —Glenrothes
- Full-time
- Schematics
- Maintenance
- Travel
HSE Project Coordinator (UK)
Nadara —Edinburgh
- Full-time
- Engineering
- Travel
- Organisational skills
Projects Engineer
1 Office Technologies —Dundee
- £36,000 - £42,000 a year
- Full-time
- Azure
- English
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
11d
Test Development Engineer
Raytheon —Glenrothes
- Weekend availability
- Engineering
- Bachelor's degree
- In-person
- Sick pay
IT Support Apprentice
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Field Service Engineer
Drive Medical —Edinburgh
- Full-time
- Customer service
- Maintenance
- First Aid Certification
- Free parking
- Annual leave
Quick apply
Mobile Authorised Person
Mitie —Leuchars
- Maintenance
- Organisational skills
Key Account Manager
Proclad —Glenrothes
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Key Account Manager
Proclad Group —Glenrothes
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Engineering
Senior Software Engineer
Optos —Dunfermline
- Computer Science
- Software troubleshooting
- Engineering
Site Engineer
BEAR Scotland Limited —Perth
- Overtime
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior Test Engineer
Companies House —Edinburgh
- £41,509 - £52,509 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
5d
SCADA Project Engineer
Scottish Power —Currie
- £45,500 - £56,750 a year
- Customer service
- Annual leave
- Employee discount
1d
Application Support
NAVANTIA UK —Methil
- Full-time
- CAD
- Travel
Quick apply

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Technical Engineer-2nd Line

Redsquid Communications -
Glenrothes

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
SharePoint
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

line support engineer jobs in glenrothes, fif

Technical Engineer-2nd Line

Technical Support Engineer

Senior Infrastructure Engineer (Database Development)

IT Field Engineer - Scotland

Senior IT Support Engineer

Electrical Engineers

Multi Skilled Maintenance Engineer

HSE Project Coordinator (UK)

Projects Engineer

Test Development Engineer

IT Support Apprentice

Field Service Engineer

Mobile Authorised Person

Key Account Manager

Key Account Manager

Senior Software Engineer

Site Engineer

Senior Test Engineer

SCADA Project Engineer

Application Support

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