Application support manager Work, Jobs in Glossop, Dby (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Operations Manager
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Support Manager
Sheffield City Council —Sheffield
- £38,220 - £41,771 a year
- Temporary
- Supervising experience
- Team management
- IT
14d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
10d
Change Manager
University of Sheffield —Sheffield
- £48,822 a year
- Full-time
- Hybrid work
- Project management
- University
- School
- Annual leave
- Employee discount
10d
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
Airfield Safeguarding and Change Manager
Doncaster City Council —Sheffield
- £40,778 - £45,092 a year
- Full-time
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Lead Investigator
Social Work England —Sheffield
- £44,866 - £47,293 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Life insurance
7d
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
Regional Operations Manager
Inclusive Community Care LTD —Sheffield
- £49,000 - £57,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
Quick apply
Head of Operations
NHS Blood and Transplant —Barnsley
- £66,582 - £77,368 a year
- Master's degree
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12h
Operations Manager
Amtri Veritas Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
21h
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
20h
Operational Readiness Manager
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Engineering
- Construction experience
- Leadership
- Annual leave
- Flexible schedule
1d
CRM Manager
Steer —Manchester
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
3d
Ranger Team Manager
Peak District National Park —Bakewell
- £42,839 - £46,142 a year
- Weekend availability
- Leadership
- Free parking
7d
Project Manager
Elecomm —Sheffield
- £44,000 - £47,000 a year
- Full-time
- Project management
- Organisational skills
- IT
Quick apply

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

application support manager jobs in glossop, dby

Major Incident Management Lead

Operations Manager

Support Manager

Assistant General Manager-Experience & Innovation

Change Manager

University Partnerships Manager

Airfield Safeguarding and Change Manager

Screening Service Manager

Lead Investigator

AI Product Manager

Regional Operations Manager

Head of Operations

Operations Manager

Train Service Controller

Application Support Analyst

Operational Readiness Manager

CRM Manager

Senior Manager - IT Shared Service (Major Incident)

Ranger Team Manager

Project Manager

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