Complaints manager Work, Jobs in Gloucester, Gls (with Salaries)

Complaints Manager, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
3d
Senior Manager FOS Complaints
St. James's Place —Cirencester
- Analysis skills
- Team management
- Leadership
- Annual leave
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
Soft Services Manager
Emcor —Cheltenham
- Up to £45,000 a year
- Full-time
- Continuous improvement
- No degree
- Travel
- Employee assistance programme
- Referral programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Gloucester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
2d
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Housing Operations Manager (Worcester)
Platform Housing —Worcester
- Up to £51,208 a year
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Senior Administrator
Via Community Ltd —Gloucester
- £32,333 - £32,824 a year
- Full-time
- Team management
- Leadership
- Communication skills
14d
Complaints Governance - Risk and Controls Manager
St. James's Place —Cirencester
- Analysis skills
- Annual leave
Operational Support Officer
HM Courts and Tribunals Service —Gloucester
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
2d
Senior Administrator (Casework)
University of Gloucestershire —Cheltenham
- £32,080 - £37,694 a year
- Full-time
- Organisational skills
- Communication skills
Duty Manager
The Range —Gloucester
- £28,500 a year
- Full-time
- Merchandising
- POS
- In-person
- Store discount
- Annual leave
Quick apply
Hotel Operations Manager
Homesly Properties —Gloucester
- Weekend availability
- English
- Hotel
- Team management
Quick apply
Empty Homes Manager
Bromford —Tewkesbury
- £48,317.17 a year
- Overtime
- Hybrid work
- Travel
- Budgeting
- Training & development
- Annual leave
- Employee discount
3d
Registered Manager
Crossroads Care Gloucestershire —Gloucester
- £40,000 - £45,000 a year
- Full-time
- Business development
- Organisational skills
- Training & development
- Annual leave
- Referral programme
Quick apply
20h
Operations Support Manager – Make a difference across our Veterinary Network
Medivet Group Ltd —Cheltenham
- £38,000 a year
- Weekend availability
- Microsoft Outlook
- Inventory control
- Recruiting
Communications Executive (Administrator)
Innovus —Worcester
- £25,000 - £30,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Computer skills
Quick apply
4d
Assistant Manager (New Opening Cheltenham)
Siren Craft Brew —Cheltenham
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- In-person
- Store discount
- Annual leave
Quick apply
Front of House Manager
De Vere Tortworth Court —Wotton-under-Edge
- £35,000 - £37,500 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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complaints manager jobs near gloucester, gls

Complaints Manager, Band 6

Gloucestershire Hospitals NHS Foundation Trust -
Gloucester

Apply Now

Job details

Part-time
£39,959 - £48,117 a year
3 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Complaint handling
Communication skills

Full job description

Complaints Manager, Band 6 (29 hours a week)

The Patient Investigation and Learning Team are looking for a flexible, dedicated and resilient Band 6 Complaints Manager. The successful applicant will be expected to contribute to Departmental objectives in the process and management of complaints, ensuring compliance with external regulations and standards.

The successful applicant will be pro-active, adaptable, highly motivated with exceptional administrative and communication skills. They will be well organised and able to work methodically, accurately and pay attention to detail. We are looking for a team member who possesses excellent interpersonal skills.

To manage and investigate and follow up patients’ and relatives’ complaints relating to services, care and treatment delivered by GHNHSFT. To manage co-ordinating and preparing responses, ensuring the process is fair and equitable for all parties and complies with external regulations, standards and Trust policy and process.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

The Complaints Department sits within the Patient Investigation and Learning Team (PILT) of Gloucestershire Hospitals NHS Foundation Trust. The PILT investigate, resolve and provide recommendations for learning in respect of complaints, claims and patient safety investigations. We are a friendly team who are passionate about their roles, patient experience and patient safety.

The successful applicant will need to use active listening skills and empathy to obtain confidential information from complainants. Ensuring complaints are fully investigated and responses are comprehensive, sensitive and balanced within the agreed deadline by obtaining information from relevant clinical, nursing and managerial staff who have other competing priorities, seeking advice as required.

The successful applicant will have their own caseload and will need to be able to prioritise conflicting demands to support with achieving national performance targets for complaints management as set by the Department of Health in the NHS Complaints Procedure.

To work flexibly as part of the wider Patient Investigation and Learning Team, undertaking duties and activities relevant to level of post to improve the experience of patients and staff.

Apply Now

Refine Your Search

complaints manager jobs in gloucester, gls

Complaints Manager, Band 6

Senior Manager FOS Complaints

Customer Experience Manager

Customer Relationship Manager

Soft Services Manager

Operational Support Officer

Customer Service Supervisor

Housing Operations Manager (Worcester)

Senior Administrator

Complaints Governance - Risk and Controls Manager

Operational Support Officer

Senior Administrator (Casework)

Duty Manager

Hotel Operations Manager

Empty Homes Manager

Registered Manager

Operations Support Manager – Make a difference across our Veterinary Network

Communications Executive (Administrator)

Assistant Manager (New Opening Cheltenham)

Front of House Manager

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