Customer experience manager Work, Jobs in Gloucester, Gls (with Salaries)

Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Assistant Nightclub Manger
Play Nightclub Gloucester —Gloucester
- £24,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham
Levy —Cheltenham
- £35,000 a year
- Full-time
- Sales
- Retail management
- Communication skills
- Annual leave
- Employee assistance programme
Visitor Experience Assistant (Museum)
Gloucestershire County Council —Gloucester
- £24,796 a year
- Weekend availability
- Customer service
- English
- Café
- Annual leave
- Employee assistance programme
8d
Regional Operations Manager
BidvestNoonan —Cheltenham
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Store Manager
Lidl —Gloucester
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
3d
Continuous Improvement Lead
Safran —Gloucester
- Full-time
- English
- Continuous improvement
- Leadership
Customer Relationship Manager
Ecotricity —Stroud
- £29,410 - £30,210 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Organisational skills
- Work from home
- Employee discount
Quick apply
9d
Operations Manager (Managed Services)
Arcus FM —Cirencester
- Up to £68,000 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
Quick apply
Supply Chain Manager
Northrop Grumman —Cheltenham
- £47,400 - £58,000 a year
- Hybrid work
- No degree
- Travel
- Contracts
Sales Advisor
Saltrock Gloucester Quays —Gloucester
- 8 hour shift
- Customer service
- Merchandising
- Cash handling
- Employee discount
Quick apply
8d
Customer Fulfilment Manager
IMPACT EVOLVE —Cheltenham
- Full-time
- Continuous improvement
- Team management
Quick apply
10d
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Fan Engagement Manager
Gloucester Rugby —Gloucester
- £30,000 a year
- Weekend availability
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Events & Hospitality Manager
Westonbirt School —Tetbury
- Up to £42,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Team Leader
HR Star —Cheltenham
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
Quick apply
4d
Event Manager
The Subscription Rooms —Stroud
- £13.50 an hour
- Part-time
- Management
- Computer literacy
- Supervising experience
- Flexitime
- Employee discount
Quick apply
9d
Business Support Administrator - Commercial & Schemes
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills

I want to receive the latest job alerts for customer experience manager in gloucester, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near gloucester, gls

Learning And Development Facilitator jobs in Gloucester

Sales Advisor jobs in Gloucester

Event Manager jobs in Stroud

Event Planner jobs in Cheltenham

Regional Manager jobs in London

Operations Manager jobs in Cirencester

Store Manager jobs in Gloucester

Customer Service Team Lead jobs in Stoke On Trent

Customer Service Representative jobs in London

Library Service jobs in Lincolnshire

Customer Service Team Lead jobs in Coventry

Customer Service Team Lead jobs in Birmingham

Customer Service Team Lead jobs in Stockport

Customer Service jobs in Norwich

Learning Development jobs in Wales

Learning And Development Facilitator jobs in Rugby

Learning And Development Facilitator jobs in Prestatyn

Learning Support Assistant jobs in Bristol

Learning And Development Facilitator jobs in Wath Upon Dearne

Learning And Development Facilitator jobs in Cambridge

Customer Experience Manager

Stewart Golf Ltd
Gloucester

Quick apply

Job details

Full-time
From £42,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Management
Internal department liaison
Technical support
Performance management
Zendesk
Continuous improvement cycles oversight
Team management
B2B
Management reporting
Customer support
Customer interaction
Root cause analysis
AI
Leadership
Rota coordination

Full job description

About Stewart Golf

Stewart Golf designs and builds the world's finest powered golf trolleys, engineered and built in Gloucestershire, and shipped to customers around the world. Our customers expect a premium product backed by premium care, and that is where you come in.

Role Overview: The CX Manager leads the delivery of a consistently best-in-class, brand-aligned customer experience across Stewart Golf’s global UK and US operations. The role leads the UK customer care and service team, supporting them to work efficiently and to a consistently high standard, and communicates and reports on issues to help resolve them at root cause. Equally important, the CX Manager promotes company values and culture, driving cross-functional collaboration, accountability, and engagement across all customer care and service teams, ensuring a positive, performance-driven workplace aligned with the organisation’s mission.

Key Responsibilities

Customer Experience Leadership: Act as the champion of the customer across the business, ensuring their voice is heard and their perspective represented so that customer needs shape decisions, priorities, and strategy. Always advocate for the best possible experience and constructively challenge internally when appropriate.

Drive an outstanding experience for every customer, whether B2C or B2B, ensuring all are valued and served to the same high standard.

Handle escalated or complex customer issues to ensure timely resolution, monitor and manage customer review platforms across the UK and US, and capture customer feedback to share with the wider business.

Work closely with the Commercial Director and the B2B Sales Executive on the experience of domestic and international trade customers, ensuring service standards are consistent and communication channels are clear. Ownership of these B2B relationships and of new business sits with the Commercial Director’s team, but this role remains a close partner in delivering their day-to-day experience.

Team Leadership and Culture: Lead, coach, and support the customer care and service teams to work efficiently, chair weekly meetings to align global teams, conduct one-to-one reviews, and coordinate with the US General Manager on standards, procedures, and tone of voice for US staff.

Plan and deploy the team effectively to match demand, including rotas, capacity against contact volumes, and holiday, absence, and peak-period cover.

Drive a positive, performance-driven, values-aligned culture across the customer care and service teams through open communication, feedback, and engagement.

Pair with the Head of Systems and Quality to provide technical support, training, and product updates for UK and US service teams, and train customer care teams on new products, processes, and procedures.

Manage outsourced partners to maintain front-line performance and technical optimisation, and ensure escalations are actioned promptly.

Ensure close alignment with the Marketing function so that promotional activity is correctly captured and aligned with the customer care teams.

Systems, AI and Reporting: Make effective day-to-day use of back-end systems including Zendesk, Unleashed, and ShipTheory, leveraging AI wherever possible and feeding suggested optimisations to the Head of Systems and Quality, who owns system development and integration.

Monitor and enhance global reporting on customer care and service KPIs and performance, including customer satisfaction, team efficiency, and return reasons, to improve pre-purchase optimisation and operational visibility and help prevent issues at root cause.

Service, Warranty and Technical Support: Report warranty findings and key customer complaint drivers to the Head of Systems and Quality to inform root cause analysis and quality improvement.

Work with the Head of Systems and Quality to optimise team processes, ensuring internal efficiency and excellent customer service.

Our Values
We build world-class electric golf trolleys, but we also have built a team culture shaped by values we live every single day. These aren’t buzzwords, they are expectations we hold ourselves to and what we look for in anyone who joins us:

Team Player – we deliver professionalism and integrity to everything we do. We are reliable and accountable to our teammates.

Respectful – We are considerate, supportive and mindful of our teammates, customers and suppliers.

Positive – We are ‘glass half full’ people, bringing positive energy to invest in our work, and spreading it to our teammates.

Take Pride – We take pride in our work, our environment and ourselves.

Leader – We inspire and support our teammates to develop their skills at work and grow as individuals. Stewart Golf’s leaders aspire to these additional traits.

Communicative – We communicate clearly and regularly with team members.

Approachable – We are available to all team members to hear and discuss their thoughts.

Consistent – We are consistent with our behaviours and decision-making processes.

If these values describe how you want to work, you’ll thrive here.

At Stewart Golf, we’re driven by innovation, excellence, and a belief that golf should be enjoyed, with the freedom that our trolleys provide.

We’re not a faceless corporation. We’re still run by the same people who started it all in 2001 with an idea and a sketchpad, and these are the same people who you’ll find emptying the dishwasher.

If this sounds like your ideal working environment, we look forward to hearing from you
What You’ll Get

● Additional holiday accrual with length of service

● Modern, purpose-built facility with free parking

● Workwear provided

● Opportunities for growth

● A supportive, values-led workplace

Pay: From £42,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Sick pay

Application question(s):

Describe a time you turned customer or performance data into a change that improved your team's results.

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in gloucester, gls

Customer Experience Manager

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Assistant Nightclub Manger

Retail And Concessions Manager - The Jockey Club Experiences - Cheltenham

Visitor Experience Assistant (Museum)

Regional Operations Manager

Sales Operations Co-Ordinator

Store Manager

Continuous Improvement Lead

Customer Relationship Manager

Operations Manager (Managed Services)

Supply Chain Manager

Sales Advisor

Customer Fulfilment Manager

Customer Service Supervisor

Fan Engagement Manager

Events & Hospitality Manager

Customer Service Team Leader

Event Manager

Business Support Administrator - Commercial & Schemes

I want to receive the latest job alerts for customer experience manager in gloucester, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected