Customer success manager Work, Jobs in Gorgie, Edh (with Salaries)

Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Manager Designate- Edinburgh
Chisholm Hunter Ltd —Edinburgh
- £30,000 a year
- Full-time
- Employee discount
Quick apply
Sales Advisor
FlooringSuperstore.com —Edinburgh
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
11d
Regional Account Manager
DART Tool Group —Kirkcaldy
- £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Profit sharing
- Annual leave
Quick apply
11d
Business Development Manager/ Sales Manager
OrderYOYO —Edinburgh
- £30,000 - £31,000 a year
- Hotel
- Business development
- Restaurant
Quick apply
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- CRM software
- Analysis skills
- Financial services
Assistant Store Manager
Miniso —Edinburgh
- £30,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Store discount
- Employee discount
Quick apply
Business Development Manager
OrderYOYO —Edinburgh
- Business development
- Restaurant
Quick apply
Client Service Subject Matter Expert
JPMorganChase —Edinburgh
- Full-time
- CRM software
- Analysis skills
- Financial services
Graduate Management Trainee - Edinburgh
Enterprise Mobility —Edinburgh
- Full-time
- Customer service
- Bachelor's degree
- Team management
Customer Experience Manager
Sainsbury's —Edinburgh
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
1d
Assistant Store Manager
Mountain Warehouse —Edinburgh
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Development Manager
WTW —Midlothian
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Business development
- Annual leave
- Employee assistance programme
Account Management - All Levels
Wood Mackenzie Limited —Edinburgh
- Full-time
- Hybrid work
- Organisational skills
Quick apply
Business Development Representative - Edinburgh
Shuffle —Edinburgh
- £28,000 - £50,000 a year
- Hybrid work
- Business development
- Communication skills
- Time management
Quick apply
10d
Manager Designate - Livingston
Chisholm Hunter Ltd —Livingston
- £30,000 a year
- Full-time
- Employee discount
Quick apply
Account Manager Team Lead
Berlin Packaging —Edinburgh
- Full-time
- Hybrid work
- CRM software
- Business development
- Organisational skills
- Free parking
- Annual leave
Telephony Account Manager (Protection)
Royal London —Edinburgh
- CRM software
- Financial services
- Communication skills
- Annual leave
Lead Nightshift Manager
Sainsbury's —Edinburgh
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
Store Colleague - Part Time
GOOUTDOORS —Edinburgh
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply

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customer success manager jobs near gorgie, edh

Service Administrator

Origin Fitness UK -
Newbridge

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
On-site gym
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Computer literacy
Internal department liaison
Microsoft Dynamics 365
Continuous improvement
Customer support
Customer interaction
Microsoft Dynamics 365 Business Central
Communication skills
Microsoft Dynamics Navision
Time management

Full job description

SERVICE ADMINISTRATOR – ORIGIN FITNESS

Full‑time | Based in Edinburgh (Head Office)

Department: Service Team

Origin Fitness is a leading UK distributor and manufacturer of commercial fitness equipment. We partner with commercial operators, education facilities, sports performance organisations and distributors to deliver high‑quality equipment alongside comprehensive support services — including gym design, installation, training and servicing.

We are an ambitious, innovative and fast‑growing company, working towards our vision of becoming the best commercial fitness equipment supplier in the UK. Our people and our culture sit at the heart of this mission, and our core values shape how we work together every day.

Learn more: originfitness.com/vision-and-values

We are now expanding our Service Team and seeking a motivated, proactive, and highly organised Service Administrator who takes pride in delivering exceptional service and contributing to a high‑performing environment.

Why This Role Matters

The Service Team plays a critical part in ensuring that customers receive fast, effective support, excellent communication and high‑quality maintenance and repairs. As a Service Administrator, you will help minimise downtime for customers, support our engineers, and ensure every customer interaction reflects the professionalism and service excellence that Origin Fitness is known for.

This is an exciting opportunity for someone who is organised, resilient, customer‑focused, and thrives in a fast‑paced environment.

ROLE SUMMARY

We are looking for a committed and enthusiastic administrator with strong customer service experience. You will be responsible for coordinating service requests, communicating with customers and engineers, logging and managing faults, scheduling repairs, and ensuring a seamless experience from first contact to resolution.

This role suits someone who:

Takes ownership of their work
Enjoys problem-solving
Communicates clearly and confidently
Is motivated by delivering great results
Brings a positive, team‑focused attitude
Thrives during busy periods and can prioritise effectively

KEY RESPONSIBILITIES

Customer Service & Communication
Communicate with customers via phone and email, providing timely updates and accurate information.
Log customer issues accurately, assist with fault diagnosis where possible, and ensure expectations are managed professionally.
Document all interactions, enquiries, complaints and resolutions.
Ensure every customerreceives a positive, supportive and professional experience.

Service Coordination & Scheduling

Plan the daily routes of service engineers and schedule repairs, maintenance visits and call‑outs.
Ensure all scheduling aligns with Service Level Agreements (SLAs), KPIs and internal procedures.
Collaborate closely with engineers and internal departments to ensure efficient service delivery.

Administration & Operational Support

Maintain accurate records and database entries using internal systems.
Track customer issues using digital tools and escalate unresolved matters to the Service Manager where appropriate.
Support continuous improvement by suggesting smarter ways of working when you spot them.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

You deliver accurate, high‑quality administration under time pressure.
Customers feel confident, informed and supported after every interaction.
You proactively identify issues and solve them before they escalate.
You bring energy, reliability and positivity to the Service Team.
You contribute to a collaborative, high‑performance culture.

SKILLS, EXPERIENCE & QUALIFICATIONS

Essential

Strong computer literacy, including Microsoft Word, Excel and Outlook.
Experience using Microsoft Dynamics Business Central / NAV (or similar systems).
Minimum of 2 years’ administrative and/or service experience.
Excellent written and verbal communication skills.
Highly organised with strong time‑management ability.
Calm, professional and effective under pressure.
A quick learner with a proactive problem‑solving approach.
Ability to work independently while contributing to a supportive team.

Desired

Experience within a service, workshop, logistics or parts environment.
Knowledge of scheduling or engineer coordination.

Personal Qualities

Strong sense of ownership and accountability.
Positive, team‑oriented attitude.
Motivated by delivering high standards of customer service.
Flexible and adaptable during busy periods, with healthy working practices.

WORKING AT ORIGIN FITNESS

We care deeply about our people, their wellbeing and their development.

Your Career Development

Be part of a vibrant, growing company with 55 employees.
Ongoing training and opportunities to develop and diversify your skills.
Clear progression opportunities and regular 1‑to‑1s.
Dedicated personal development plan.

Benefits

Free access to onsite staff gym at head office.
Free onsite parking.
Staff events and wellbeing activities.
Free tea, coffee and fruit.
Cycle to Work scheme.
28 days holiday (including Bank Holidays) plus 3 additional shutdown days at Christmas.
Increased holiday entitlement after 5 years.
Contributory pension scheme.
Health benefits package.
Staff merchandise and access to Origin Fitness equipment at cost price.

We are committed to equality, diversity, and creating an inclusive workplace.

Find out more: originfitness.com/working-at-origin

Pay: £26,000.00-£28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme
On-site parking

Experience:

Service : 2 years (preferred)
Microsoft Dynamics 365: 1 year (preferred)
Microsoft Dynamics Navision: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in gorgie, edh

Service Administrator

Manager Designate- Edinburgh

Sales Advisor

Regional Account Manager

Business Development Manager/ Sales Manager

Customer Service Brokerage Support

Assistant Store Manager

Business Development Manager

Client Service Subject Matter Expert

Graduate Management Trainee - Edinburgh

Customer Experience Manager

Assistant Store Manager

Senior Business Development Manager

Account Management - All Levels

Business Development Representative - Edinburgh

Manager Designate - Livingston

Account Manager Team Lead

Telephony Account Manager (Protection)

Lead Nightshift Manager

Store Colleague - Part Time

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