Customer technical support engineer Work, Jobs in Gorgie, Edh (with Salaries)

IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
2d
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Maths
- Software development
- Communication skills
- Free parking
- Employee assistance programme
PHP Web Application Developer (Edinburgh-based)
Lyles Sutherland —Leith
- Overtime
- Hybrid work
- Software development
- AI
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Desktop Engineer - On-site Edinburgh
GBA5 EntServ UK Limited —Edinburgh
- Full-time
- In-person
- Communication skills
3d
Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Bachelor's degree
- Software development
IT Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
Desktop Engineer - On-site Edinburgh
DXC Technology —Edinburgh
- In-person
- Communication skills
3d
IT Support Apprenticeship
Texaport —Edinburgh
- £25,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Algorithms Engineer
SeeByte —Edinburgh
- Doctoral degree
- Engineering
- Master's degree
Technical Specialist (Virtual Desktop)
Sky —Livingston
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- In-person
- Employee discount
Technical Facilities Manager - Scotland Support
Sodexo —Inverleith
- Up to £50,000 a year
- Full-time
- Travel
- Organisational skills
- Budgeting
- Employee assistance programme
Quick apply
10d
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Analysis skills
- Software development
Junior Motorsport Graphic Designer & Production Assistant
Rennat Ltd —Dunfermline
- From £25,500 a year
- Part-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Automation Project Engineer
Edifice Automation and Smart Systems —Edinburgh
- £4,200 - £5,000 a month
- Full-time
- Programmable logic controllers
- In-person
- Sick pay
Quick apply
Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- No travel
- Employee stock purchase plan
- Annual leave
Product Manager
Let Tech Solutions Ltd —Edinburgh
- £26,000 - £30,000 a year
- Full-time
- English
- Business development
- In-person
- Sick pay
Quick apply
7d
Validation Engineer
AliveDx —Penicuik
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
- Annual leave

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customer technical support engineer jobs near gorgie, edh

IT Service Desk Analyst

The Scottish Government -
Edinburgh

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Job details

Full-time
2 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Process improvement
Analysis skills
Presentation skills
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

As an IT Service Desk Analyst, you will be part of a team providing 1st Line ICT Support to around 20,000 customers on the SCOTS platform. In this role, you will be responsible for ensuring support for existing and emerging information and communications technology (ICT) services, including providing technical advice to project teams.

The IT Service Desk operates between the hours of 08:00 – 16:00 Monday to Thursday and 08:00 – 15:30 on a Friday. You will be expected to provide cover during these hours on rota basis with a minimum of two days in the office per week. The role will be based in Edinburgh (Saughton House), however some travel between Scottish Government buildings may be required.

Information Support Services Branch (ITSS) is part of the Information & Technology Services (iTECS) Division where staff are in daily contact with SCOTS customers. Our Services include:

Desktop and mobile support,
IT Service Desk,
IT Support for major events and projects,
Implementing and influencing wider iTECS technical and business strategies.

Our mission is to support and improve the delivery of public services in Scotland by enabling our customers to make the most of technology and resources.

How to apply

Apply online, providing a CV and Supporting Statement (of no more than 500 words) which provides evidence of how you meet each of the four Experience criteria listed in the Success Profile above.

Candidates will have their applications assessed against all Experience criteria. If a large number of applications are received an initial sift will be conducted on the Lead Criteria highlighted above. Candidates who pass the initial sift will have their applications fully assessed.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and GDD Technical assessment where the behaviours, experiences and technical skills outlined in the Success Profile will be assessed.

The sift is scheduled for w/c Monday 7th September .

Interviews and Technical assessments are scheduled for w/c Monday 28th September , however these may be subject to change.

Skilled Worker Sponsorship not being offered

Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Recruitment Principles

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

About us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .

Working pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.

If you have specific questions about the role you are applying for, please contact [email protected] .

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide .

Government, Digital and Data Profession

The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.

The profession, sponsored by the Government Digital Service (GDS), offers the frameworks, skills, and development routes necessary for these individuals to thrive and produce improved outcomes for the public.

Equality Statement

We are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website .

Read our Candidate Guide for further information on our recruitment and application processes.

Apply before Sunday 6th September 23:59.

Contact Name: Lee Shevlin

Contact e-Mail: [email protected]

Responsibilities

Track, log and correct information to protect assets and components.

Show an awareness of developing process efficiency and common ways in which processes are optimised.

Support specific activities to improve development processes.

Spot or identify obvious deficiencies.

Resolve user requests to a minimum of the agreed service level agreement.

Empathise with the end user.

Use customer-focused metrics to achieve a satisfying outcome.

Own an issue until a new owner has been found or the problem has been mitigated or resolved.

Show an awareness of different products and services.

Add a commentary that provides an interpretation of the data set.

Show an awareness of the relevant subject matter and a high level understanding of what it involves.

Show an awareness or understanding of user experience analysis and its principles.

Explain the purpose of user stories and the focus on user needs.

Success Profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Experience :

Lead Criteria 1: Performing tasks such as taking calls from customers and trying to resolve their queries.

Lead Criteria 2: Customer care, communication skills and telephone manner.

Good analytical skills to be able to scrutinise issues and draw conclusions.

Organisational skills and ability to work in team environment.

Behaviours:

Working Together (Level 1)

You can find out more about Success Profiles Behaviours, here .

Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.

Technical Skills:

This role is aligned to the Service Desk Manager, General Service Desk analyst within IT Operations

You can find out more about the skills required, here: Service desk manager - Government Digital and Data Profession Capability Framework

These skills are assessed by technical assessment, designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed, plus the method of assessment.

Apply Now

Refine Your Search

customer technical support engineer jobs in gorgie, edh

IT Service Desk Analyst

Junior Software Engineer

PHP Web Application Developer (Edinburgh-based)

IT Support Engineer

IT Field Engineer - Scotland

Service Desk Engineer

Desktop Engineer - On-site Edinburgh

Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services

IT Support Engineer I, IT Services

Desktop Engineer - On-site Edinburgh

IT Support Apprenticeship

Algorithms Engineer

Technical Specialist (Virtual Desktop)

Technical Facilities Manager - Scotland Support

Technical Support Engineer

Junior Motorsport Graphic Designer & Production Assistant

Automation Project Engineer

Customer Technical Support Engineer

Product Manager

Validation Engineer

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