Onboarding manager Work, Jobs in Grafham, Cam (with Salaries)

Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Community Manager
Cambridge Enterprise —Cambridge
- From £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Project management
- Mentoring
7d
Network Onboarding Manager
Jensten Group —Huntingdon
- Remote
- Project management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Flow Room Lead
Greggs —Kettering
- £51,014 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Office Manager
Cambridge Flat Roofing Co Ltd —Ely
- £24,420 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Assistant Manager
Starbucks —Brampton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Leisure Manager
Center Parcs —Bedford
- £55,000 - £75,000 a year
- Employee assistance programme
- Employee discount
12d
Business Support Manager
Avantor —Cambridge
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Delivery Manager (Frameworks)
M Group —Cambridge
- £58,000 - £66,000 a year
- Maintenance
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Operations Manager
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Staff - Crime Investigations Navigator
Northamptonshire Police —Wellingborough
- £33,603 a year
- Full-time
- Presentation skills
- AI
- Flexible schedule
15h
Barista
Starbucks —Huntingdon
- Weekend availability
- Store discount
- Employee assistance programme
Learning Manager
Amazon UK Services Ltd. —Peterborough
- Full-time
- Project management
- Bachelor's degree
- Psychology
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
12d
Operations & Office Administrator
Energise Energy Solutions —Bedford
- £27,500 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Human resources
- Free parking
- Annual leave
6h
HR Advisor
GXO Logistics —Kettering
- Up to £35,000 a year
- Full-time
- Management
- Human resources
- Annual leave
- Employee assistance programme
Administrative Coordinator
Cyted Health —Cambridge
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
5d

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onboarding manager jobs near grafham, cam

Customer Experience Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

IT
Leadership

Full job description

Microbyte is looking for someone who genuinely loves making people feel looked after. Someone who sees a frustrated customer not as a problem to manage, but as an opportunity to turn things around. Someone who believes great service is never an accident, and who takes pride in every interaction that goes out under the Microbyte name.

As we have grown, we have made a deliberate decision to give the customer experience the dedicated ownership it deserves. We are looking for someone to take that on end to end. From the moment a new user joins one of our clients, to the way daily queries are handled, to how our clients feel about Microbyte when things do not go to plan.

Are you the kind of person who finds genuine satisfaction in making someone's day better?
Do you have the optimism and professionalism to maintain high standards even when things get busy?
Have you been looking for a role where the customer is genuinely at the centre of everything you do?

This role sits at the heart of how Microbyte is experienced by the people we serve. You will own our onboarding process, keep a close eye on how the service desk is performing from a client perspective, and make sure the customer is never an afterthought inside this business.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Human Centred Onboarding

Lead the Human Centred Onboarding process as the primary point of contact for new employees joining our clients

Maintain oversight of the onboarding schedule, coordinating alongside hardware delivery across residential, head office and remote locations
Keep clients informed on progress and request clarification where needed
Support introductory meetings with prospective clients where invited, and share marketing material with new and existing clients

Customer Satisfaction and Advocacy

Own customer satisfaction across the business, treating it as a genuine reflection of how well we are looking after the people who depend on us
Act as the first point of contact for negative feedback, addressing concerns personally until the client feels fully resolved
Build trusted relationships with key client contacts, and ensure the voice of the customer is heard inside the business

Backlog Management and Service Improvement

Identify patterns, delays and recurring issues before they develop into complaints
Work with engineers and leadership to drive permanent corrective action on repeat problems
Provide clear, honest reporting on service performance and customer sentiment to the leadership team

Required Experience / Skills

A genuinely optimistic outlook and an instinctive commitment to excellent customer experience
Proven experience in a customer experience, client services, or client-facing operations role
A confident, warm and professional communicator at all levels
Highly organised, composed under pressure, and solution-focused when things get difficult
Experience in an MSP or IT services environment is a strong advantage

Location and Salary

Full time, office-based at our Peterborough Head Office, close to the A1 and one hour north of London by train. £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

onboarding manager jobs in grafham, cam

Customer Experience Manager

Account Manager and Onboarding Specialist

Community Manager

Network Onboarding Manager

Workplace Experience Manager

Flow Room Lead

Office Manager

Assistant Manager

Leisure Manager

Business Support Manager

Customer IT Support Manager

Delivery Manager (Frameworks)

Operations Manager

Staff - Crime Investigations Navigator

Barista

Learning Manager

Commercial Manager

Operations & Office Administrator

HR Advisor

Administrative Coordinator

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