Concierge Work, Jobs in Grantley, Nyk (with Salaries)

Guest Services Assistant
Swinton Park Hotel —Masham
- £26,437 a year
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Housing Concierge
HomeGroup —Leeds
- £13.45 an hour
- Full-time
- Communication skills
- Employee discount
- Life insurance
8d
Receptionist Team Member
Warner Hotels —Harrogate
- £8.00 - £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Front desk
- Free parking
- Annual leave
2d
Security Officer / Relief
Acclaimed Security Ltd —Leeds
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
12d
Delivery Planning Administrator
ASDA —Leeds
- Full-time
- Organisational skills
- In-person
- Communication skills
- Store discount
- Annual leave
6d
Seasonal Catering Assistant (8-week contract)
YGC PARTNERS LIMITED —Tong
- £10.85 - £12.71 an hour
- Temporary
- Food service experience
- Cash handling
- Restaurant
- Free parking
- Employee assistance programme
Quick apply
9d
Chef de Partie
Warner Hotels —Harrogate
- £8.50 - £13.91 an hour
- Full-time
- Cooking
- Hotel
- Free parking
- Annual leave
12h
Kitchen Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Tong
- £13.20 - £13.47 an hour
- Weekend availability
- Supervising experience
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
Quick apply
Kitchen Porter
YGC PARTNERS LIMITED —Haxby
- £10.85 - £12.71 an hour
- Weekend availability
- Cleaning
- Free parking
- Employee assistance programme
Quick apply
17h

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Machine Operative
Bedwell Bedding Limited —Thirsk
Sweeping up around machinery and warehouse. Good organisational skills with attention to detail in a fast-paced setting.
From £15 an hour
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6d
Warehouse Operative
Restrain Company Ltd —Knaresborough
The role involves supporting the day-to-day running of the warehouse, ensuring goods are received, stored, and dispatched efficiently while assisting the wider…
£25,058 a year
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Guest Services Assistant

Swinton Park Hotel -
Masham

Quick apply

Job details

Full-time
£26,437 a year
7 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Accommodation booking
Front desk
Guest services telephone call handling
Communication skills
Hotel front office operations
Time management

Full job description

Guest Services Assistant

Front of House Department
Full Time – 40 hours per week, working 5 days over 7
£26,437 per annum, plus monthly TRONC

Join the Front of House Team at Swinton Estate

At Swinton Estate, we are passionate about delivering exceptional hospitality and creating unforgettable guest experiences in one of the UK’s most beautiful countryside settings. Combining luxury, warmth, and outstanding service, we are equally committed to sustainability, wellbeing, and providing a supportive environment where our people can thrive.

We are currently seeking a professional, personable, and highly organised Guest Services Assistant to join our Front of House team at Swinton Park Hotel.

This is an exciting opportunity for someone who thrives in a guest-focused environment and enjoys creating memorable experiences from the moment a guest books their stay through to departure and beyond.

The Role

As a Guest Services Assistant, you will play a key role in ensuring the smooth operation of the Front Desk while delivering exceptional customer service at every stage of the guest journey.

You will be responsible for welcoming guests, handling reservations and enquiries, coordinating with multiple hotel departments, and anticipating guest needs to ensure every stay exceeds expectations.

Key Responsibilities

Guest Services

Welcome guests warmly upon arrival and assist with check-in and check-out procedures
Provide accurate information about the hotel, estate facilities, services, and local attractions
Handle guest feedback, concerns, and complaints with professionalism, empathy, and efficiency
Anticipate guest needs and deliver personalised service wherever possible
Build relationships with repeat and regular guests to encourage loyalty and repeat business
Allocate rooms appropriately while considering guest preferences and requirements
Assist with the management and processing of lost property

Front Desk Operations

Operate the Rezlynx property management system accurately
Process activity bookings, reservation amendments, upselling opportunities, cancellations, and payments
Maintain accurate guest records, billing information, and guest profiles
Handle credit card transactions and end-of-shift reconciliations
Contact arriving guests to finalise stay details and assist with special requests
Prepare guest itineraries, pre-arrival correspondence, and VIP arrangements
Support colleagues across Front of House, Hosts, and Reservations when required

Communication & Coordination

Liaise effectively with Concierge, Housekeeping, Maintenance, Country Club, and Food & Beverage teams to ensure seamless guest service
Communicate guest preferences, special occasions, and VIP requirements clearly
Answer telephone calls and emails professionally and efficiently
Attend daily operational meetings and communicate key guest information
Take ownership of guest issues and ensure effective follow-up and reporting

Standards & Compliance

Maintain high standards of professionalism, grooming, and presentation
Follow all hotel policies, procedures, and brand standards
Adhere to health & safety, GDPR, and security procedures at all times
Maintain complete guest confidentiality and discretion

What We’re Looking For

We are looking for someone who:

Has exceptional communication and interpersonal skills
Delivers outstanding customer service with confidence and professionalism
Remains calm and organised under pressure
Has excellent organisational and time management abilities
Works well both independently and as part of a team
Demonstrates attention to detail and a proactive attitude
Is reliable, punctual, and committed to delivering high standards

Experience & Qualifications

Previous experience in a hotel or customer service environment is desirable but not essential
Experience using Rezlynx is advantageous
Competent using Microsoft Office
GCSE Grade 4/C or above in Maths and English
Flexible to work shifts, including weekends and bank holidays

Package description

At Swinton Estate we take pride in recognising and rewarding the dedication of our team members.

Alongside competitive pay and monthly TRONC, our team enjoys an exceptional range of benefits designed to enrich both work and life.

With 30 days’ annual leave - pro rata for part time (including bank holidays) and access to the NEST pension scheme for eligible team members, we’re committed to supporting your wellbeing, security, and professional growth.

From exclusive access to our award-winning facilities and exciting employee events, to wellbeing initiatives and bespoke learning opportunities, every detail reflects our dedication to excellence.

Working with us means becoming part of a team that values quality, care, and genuine hospitality in everything we do.

A few of the exclusive privileges our team enjoy include:

Access to the Country Club and Spa facilities
50% discount on food and beverage (including Cookery School and Chefs Table) for you and up to 5 guests
50% discount on spa days for you and up to 3 guests
Swinton Park Hotel and Swinton Bivouac stays for yourself, friends and family
And many more!

INDHOTEL

Quick apply

Refine Your Search

concierge jobs in grantley, nyk

Guest Services Assistant

Housing Concierge

Receptionist Team Member

Security Officer / Relief

Delivery Planning Administrator

Seasonal Catering Assistant (8-week contract)

Chef de Partie

Kitchen Supervisor (Grass Hoppers)

Kitchen Porter

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