Helpdesk assistant Work, Jobs in Gravesend, Ken (with Salaries)

Business Support Assistant - HelpDesk - Lakeside Shopping Centre
Savills Management Resources —Grays
- £29,406 a year
- Full-time
- Computer literacy
- Computer skills
5h
Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre
Savills Management Resources —Grays
- Up to £18,382 a year
- Part-time
- Computer literacy
- Data entry
13d
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Annual leave
- Employee discount
Office Assistant
Paragon Communications —Mayfair
- £15.23 an hour
- Temporary
- Hospitality
- Heavy lifting
- Writing skills
Quick apply
Helpdesk Coordinator
CBRE —London
- Full-time
- Computer literacy
- English
- Communication skills
Workplace Experience Assistant
Cushman & Wakefield —London
- 8 hour shift
- Front desk
- Cleaning
Quick apply
8h
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Receptionist
Queen Victoria Seamens Rest —London
- From £13 an hour
- Temporary
- Microsoft Office
- Hotel
- Administrative experience
Quick apply
4d
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- English
- Front desk
- Communication skills
- Employee assistance programme
Assistant Developer (maternity cover)
Westminster School —London
- £43,287.43 a year
- Full-time
- Software development
- School
Quick apply
Lettings Assistant
Southend East Community Academy Trust —Shoeburyness
- £14.36 - £15.31 an hour
- Part-time
- Customer service
- Cleaning
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
9h
Sales Assistant
Frette —London
- £27,000 - £29,000 a year
- Weekend availability
- English
- POS
- Computer skills
- Flexible schedule
Quick apply
Facilities Assistant
Amey Ltd —London
- £30,250.08 a year
- Overtime
- Customer service
- Employee discount
- Gym membership
Quick apply
12d
Premises Assistant
Ark Schools —London
- £28,977 - £32,634 a year
- Full-time
- Microsoft Word
- Computer literacy
- School
- Employee assistance programme
Community Host
International Workplace Group plc —London
- Full-time
- Google Suite
- English
- Microsoft Office
5d
Maintenance Assistant
Whittington Health NHS Trust —London
- £31,554 - £33,270 a year
- Overtime
- Annual leave
4h
Workplace Ambassador
JLL —London
- Front desk
- Cleaning
3d
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- Front desk
- Cleaning
- In-person
Quick apply
3d
Community Host
IWG —London
- Google Suite
- Computer literacy
- Microsoft Office
5d

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Business Support Assistant - HelpDesk - Lakeside Shopping Centre

Savills Management Resources -
Grays

Apply Now

Job details

Full-time
£29,406 a year
5 hours ago

Qualifications

CAFM software
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Health and safety audits
Computer skills
Customer support
Customer interaction
Permit-to-work compliance
Planned maintenance
Help desk

Full job description

Purpose of the Role

Reporting to the BSC - Compliance, the HelpDesk operative will be responsible for supporting the delivery of reactive and planned maintenance as well as Technical, Fire, Health & Safety compliance of the Centre. Working closely with the Fire, H&S Team & Technical Team, the HelpDesk operative will manage the logging of information and tasks on concept to ensure statutory compliance and effective completion of tasks. They will also be responsible for tracking the completion of audit tasks across the business and for the tracking of health & safety documentation such as risk assessments. The role will include H&S workplace audits, accident investigation and contractor monitoring.

Providing exceptional Customer Service to our customers at all times.

Key Responsibilities

This role will involve a variety of tasks including:

Developing close working relationships with internal customers and service providers to fully understand all aspects of the business.
Present all outputs of the Fire, H&S & Technical Services Teams accurately, to a high standard and in a timely fashion.
Work closely with all teams to ensure a smooth and seamless service.
Provide outstanding Customer Service in all aspects of the role Main Duties: All aspects of our H&S & Technical system support processes including:
Provide input, monitoring and reporting to the technical business systems: Concept (CAFM), Contractor Tracker, info exchange and Datastation etc.
Data input and monitoring of the centre’s CAFM system regarding all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources of Internal PPM Assignment, Call Logging, Reactive Assignment, Level of Completion, Events, document upload and task closure.
Ensure key handover and receipt to /from tenants and contractors are managed & recorded in line with Centre requirements, and that utility COT’s are completed accurately and in a timely fashion.
Proactively monitor the centre’s CAFM system to achieve the centre’s agreed Service Level Agreements of Compliance Monitoring, SLA Monitoring, Follow-up on actions, confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
Assign and manage tasks to centre’s sub-contractors in line with agreed SLAs and close out with all statutory certificates and reports as required o Subcontractor Management & Assignment; print job cards for contractors to complete and close down subcontractor jobs on system.
Full support to BSA/BSC, compliance in any additional tasks or actions o Upload of documents to Jobs, Statutory uploads of Retailer Compliance, Management of Compliance Logbooks, performance reporting and upwards escalation.
Ensure the centre’s work permit authorisation is followed with contractors’ access and permits in place for all on-site activity in line with centre procedures.
Support the centre’s Health and Safety and Fire personnel with correspondence, reporting and data input.
Assist the Health, Safety & Fire Manager with accident investigation.
Any other duties that may reasonably be required from time to time to support the Centre & wider team.

Skills, Knowledge and Experience

Essential:

Excellent Customer Service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbal)
A high level of interpersonal skills and a willingness to work as part of a team.
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept, C-tracker
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information
IOSH qualification, or agreement to achieve within 3 months.

Desirable:

Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment.

Working Hours - 40hrs - rota basis of earlies, mid, lates and weekends

Salary - £29,406

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

helpdesk assistant jobs in gravesend, ken

Business Support Assistant - HelpDesk - Lakeside Shopping Centre

Business Support Assistant - HelpDesk (Part-Time) - Lakeside Shopping Centre

Facilities & Operations Assistant

Multi Services Assistant

Office Assistant

Helpdesk Coordinator

Workplace Experience Assistant

Facilities Administrative Assistant

Receptionist

Front of House Coordinator

Assistant Developer (maternity cover)

Lettings Assistant

Sales Assistant

Facilities Assistant

Premises Assistant

Community Host

Maintenance Assistant

Workplace Ambassador

Workplace Ambassador

Community Host

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