Delivery manager Work, Jobs in Grays Rm20 (with Salaries)

Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
SEND Schools Commissioning & Delivery Lead
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- Management
- PMP
- Agile
11d
Senior Account Manager
Harrow Green Ltd —Grays
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Supervising experience
- Health & wellbeing programme
- Referral programme
Quick apply
Collection & Delivery Manager
Royal Mail Group —Gillingham
- £40,457 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Annual leave
8d
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
Service Delivery Manager (Based in Whitehaven, Cumbria)
Tialis —Dartford
- Full-time
- Continuous improvement
- IT
- In-person
Quick apply
13d
Military Area Manager, LCY3
Amazon UK Services Ltd. —Dartford
- Weekend availability
- Military
- Bachelor's degree
- Driving
- Flexible schedule
Area Manager, LCY3
Amazon UK Services Ltd. —Dartford
- Weekend availability
- Bachelor's degree
- No degree
- Business
- Flexible schedule
Sales Manager - Lakeside
New Look —Grays
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee discount
Senior Delivery Manager
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- IT
- Leadership
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Area Manager
Amazon UK Services Ltd. —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Customer and Trading Manager - Nightshift
Sainsbury's —Gravesend
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Tilbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Delivery Manager
NewsUK —London
- Hybrid work
- APIs
- AI
- Employee assistance programme
- Employee discount
Senior Capital Delivery Manager
Royal Borough of Greenwich —London
- £71,181 - £74,802 a year
- Full-time
- Communication skills
Assistant Manager
Jewells —Grays
- Sales
- Supervising experience
- Leadership
- Employee discount
Sales Manager
JW Autos —Rochester
- From £50,000 a year
- Full-time
- Sales
- Driving
- In-person
- Free parking
Quick apply
5d

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Customer Service Manager

Restore PLC -
Dartford

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

delivery manager jobs in grays rm20

Customer Service Manager

SEND Schools Commissioning & Delivery Lead

Senior Delivery Manager

Senior Account Manager

Collection & Delivery Manager

Aftersales Manager

Service Delivery Manager (Based in Whitehaven, Cumbria)

Military Area Manager, LCY3

Area Manager, LCY3

Sales Manager - Lakeside

Senior Delivery Manager

Service Delivery Manager

Service Delivery Manager - (PA2025Q3JB143)

Area Manager

Customer and Trading Manager - Nightshift

Graduate OPS Area/Shift Manager - UK , Amazon Operations