Business services assistant receptionist Work, Jobs in Great Leighs, Ess (with Salaries)

Patient Navigator
PrimaryCareCareers —Halstead
- £12.78 an hour
- Monday to Friday
- Administrative experience
- Front desk
- IT
5d
Guest Service Assistant
Holiday Inn Express Stansted Airport —Stansted
- Full-time
- Bar
- Hotel
- Communication skills
- Employee discount
Quick apply
12d
Community Care Assistant
Right at Home Stevenage, Bishop's Stortford & Braintree —Braintree
- £14.20 - £14.40 an hour
- Weekend availability
- Medication administration
- Annual leave
- Flexible schedule
Quick apply
3d
HR Manager
PrimaryCareCareers —Little Waltham
- Microsoft Office
- Team management
- Conflict management
3d
Community Care Assistant
Right at Home UK —Great Dunmow
- £14.20 - £14.40 an hour
- Weekend availability
- Medication administration
- Annual leave
- Flexible schedule
Quick apply
Care Assistant
Right at Home Stevenage, Bishop's Stortford & Braintree —Bishop's Stortford
- £14.20 - £14.40 an hour
- Weekend availability
- Medication administration
- Paid training
- Annual leave
Quick apply
11d
Care Assistant - Evenings
Right at Home Stevenage, Bishop's Stortford & Braintree —Bishop's Stortford
- £14.20 - £14.40 an hour
- Weekend availability
- Medication administration
- Annual leave
- Flexible schedule
Quick apply
3d

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Patient Navigator

PrimaryCareCareers -
Halstead

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Job details

Permanent
£12.78 an hour
5 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient appointment coordination
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Front desk
IT
Patient registration
Communication skills

Full job description

About the Role

The Elizabeth Courtauld Surgery in Halstead is looking to recruit a part-time patient navigator to join our reception on a part-time basis. Shifts will be scheduled between 8:00am and 6:30pm, Monday to Friday, and will be worked at both of our sites: Elizabeth Courtauld Surgery, Factory Lane West, and Halstead Heights Clinic, 78 Hedingham Road (our branch surgery).

The successful candidate will join a team that takes pride in its ‘can do’ approach. You will work within what can be a busy, often demanding, but highly rewarding environment.

Key responsibilities:

Answering telephone calls in a timely and appropriate manner.
Working in conjunction with the duty team to provide reception administrative support with our online triage system.
Ensuring all visitors sign in and receive a badge
Delivering accurate and complete messages, transferring calls as appropriate to doctors, nurses and admin staff.
Handling patient or other outside agency queries and assisting in finding solutions.
Receiving prescription requests and directing these to the prescription team.
Taking payments for private fees and processing credit card payments.
Ensuring the smooth and efficient running of clinics.
Receiving and recording requests for home visits.
Ensuring that the clinicians are aware of patients who require immediate attention.
Having a basic awareness / ability to deal with challenging behaviour.
Making new and follow-up appointments.
Carrying out any other administrative duties as deemed necessary by the management or senior navigators.
Receiving new patient registration forms and photocopying ID where required.

Please note that there will be an initial four-week training programme for the successful candidate at the start of employment.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

At Elizabeth Courtauld Surgery, we believe in providing excellent patient care while fostering a supportive and engaging environment for our team members. We are a semi-rural GMS practice dedicated to serving our 17,000 diverse patient population. We opened our branch surgery, Halstead Heights Clinic, on the Halstead Hospital site in mid-April 2026.

Our experienced multi-disciplinary clinical team includes 5 GP partners, 2 salaried GPs, 2 nurse practitioners, 2 paramedics, 5 practice nurses, 4 healthcare assistants, phlebotomist, a clinical pharmacist, and a large highly committed administrative staff fostering a truly collaborative approach to patient care. We also have a wide range of additional services and support, available through our wider NHS community and primary care network, including social prescribers, MSK practitioner, young persons' mental health practitioner, and cancer care coordinators, as well as 2 additional paramedics and pharmacists.

Halstead is a historic market town within Essex situated on the River Colne, which runs through its centre. It is home to a robust network of businesses supported by wider organisations, such as the Halstead & District Chamber of Trade & Commerce, which promote independent shops, pubs, restaurants, and other services. It is situated between between Chelmsford (19 miles) and Colchester (14 miles) with good transportation and road links.

We operate from a modern purpose-built premises and leverage SystmOne and AccuRx to enhance efficiency and patient experience. We are also proud to be an established teaching practice for both Chelmsford and Colchester training programmes, offering opportunities for mentorship and development.

The practice has achieved a ‘Good’ CQC rating.
We have a Gold Pride in Practice award and all staff receive training in material from the LGBT Foundation.
We are a Veteran-friendly practice with a named veteran lead.
We are signed up to Safer Surgeries and the World Health Organisation.
We are committed to the well-being of our staff.
We provide staff with a day off for their birthday.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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business services assistant receptionist jobs in great leighs, ess

Patient Navigator

Guest Service Assistant

Community Care Assistant

HR Manager

Community Care Assistant

Care Assistant

Care Assistant - Evenings

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