Information and performance Work, Jobs in Great Leighs, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Production Manager
Colormagic Ltd —Great Leighs
- £30,000 - £33,000 a year
- Full-time
- Computer literacy
- Supervising experience
- Organisational skills
Quick apply
2d
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
Sales & Marketing Assistant
Nuovo Clinic —Braintree
- £14 - £20 an hour
- Full-time
- Hybrid work
- CRM software
- Social media management
- Computer literacy
Quick apply
12d
Digital Marketing & Social Media Executive
Beresfords Group —Chelmsford
- £32,000 - £36,000 a year
- Marketing
- Social media management
- Communication skills
4d
Roads Policing Process Support Officer (Basildon)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- Data entry
8d
Trading Assistant
Community Foods Ltd —Witham
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Employee discount
Quick apply
4d
Call Centre Agent/Personal Move Assistant
Spicerhaart —Colchester
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Data entry
- Typing
- Health & wellbeing programme
- Employee discount
Quick apply
Part Time General Theatre Technician
Potters Resorts - Five Lakes —Maldon
- £13.28 an hour
- Part-time
- Resort
Quick apply
Planning Coordinator
Milbank Concrete Products —Earls Colne
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
6d
Information Controller
Glider Technology —Chelmsford
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Construction experience
- Annual leave
Waste Minimisation Support Advisor
Civic Recruitment Limited —Braintree
- £17.95 an hour
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
Quick apply
Project Administrator
LPL Construction Services —Bishop's Stortford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Reporting & BI Analyst
Simarco —Witham
- Full-time
- Analysis skills
- Analytics
- Annual leave
Quick apply
3d
Quality Assurance Analyst
Charles Stanley —Chelmsford
- Full-time
- CRM software
- Writing skills
- Financial services
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Basildon
- Full-time
- English
- Analysis skills
- Business
Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Resource Planner - Chelmsford
ECL —Chelmsford
- £25,798.50 - £27,500.00 a year
- Customer service
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Quick apply
5d
Customer Service Advisor
Cloud —Colchester
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Pharmacy Packing Operative
DD Products & Services —Witham
- £26,956.80 a year
- Full-time
- Gym membership
- Sick pay
Quick apply

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information and performance jobs near great leighs, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

information and performance jobs in great leighs, ess

Contact Centre Officer (Headquarters, Chelmsford)

Production Manager

Operational Support Officer

Sales & Marketing Assistant

Digital Marketing & Social Media Executive

Roads Policing Process Support Officer (Basildon)

Trading Assistant

Call Centre Agent/Personal Move Assistant

Part Time General Theatre Technician

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Information Controller

Waste Minimisation Support Advisor

Project Administrator

Reporting & BI Analyst

Quality Assurance Analyst

Operations & Logistics Internship, Amazon Logistics

Operations Coordinator

Resource Planner - Chelmsford

Customer Service Advisor

Pharmacy Packing Operative

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