Manager Work, Jobs in Greatworth, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Head of School - Culworth CEVA Primary Academy
East Midlands Academy Trust —Banbury
- £61,534 - £64,691 a year
- Full-time
- Bachelor's degree
- In-person
- School
- Employee assistance programme
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Deputy Manager
Sanctuary Care —Bletchley
- £54,308.80 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
House Manager
Cora Partners —Banbury
- £60,000 - £70,000 a year
- Full-time
- Hospitality
- Hotel
- Team management
- Life insurance
Category Manager (Procurement)
The Orders of St Johns Care Trust —Aylesbury
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- IT
- Marketing
- Employee discount
Quick apply
General Manager
Hickory's Smokehouse —Milton Keynes
- Up to £55,000 a year
- Full-time
- Leadership
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Contracts Manager
Hughes and Associates Property Services Ltd —Bicester
- £65,000 - £75,000 a year
- Full-time
- Management
- PMP
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
5d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
8d
Customer Relations Manager
Hamberley Care Homes —Oxford
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Referral programme
General Manager
Marston's Pubs —Brackley
- Up to £55,000 a year
- Sales
- Hotel
- Restaurant
Quick apply
6d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Sales Manager - Used Cars
Perrys Motor Sales Ltd —Aylesbury
- £50,000 - £70,000 a year
- Full-time
- Sales
- Employee discount
Restaurant Manager
RH —Banbury
- £50,000 - £70,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- In-person
Quick apply
Area Operations Manager
Euro Car Parks —Aylesbury
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Operations Manager
Impact Food Group —Oxford
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

manager jobs in greatworth, nth

Customer Experience Manager

Head of Manufacturing Operations

Operations Manager

Head of School - Culworth CEVA Primary Academy

Centre Manager - Banbury Lodge

Key Account Director

Deputy Manager

House Manager

Category Manager (Procurement)

General Manager

Contracts Manager

Head of Operations

Customer Relations Manager

General Manager

Ticketing Manager

General Manager

Sales Manager - Used Cars

Restaurant Manager

Area Operations Manager

Operations Manager

I want to receive the latest job alerts for manager in greatworth, nth

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