Executive manager Work, Jobs in Greenford, Gtl (with Salaries)

Regional Resolution Manager - North West London
Peabody —Ealing
- £50,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
7d
Senior Project Executive / Senior Project Manager - Brand Health Tracking
Ipsos —London
- From £500,000 a year
- Hybrid work
- Microsoft Office
- Project management
- AI
- Annual leave
PA/Operations Role (Requires 5+ years 1: 1 PA experience)
HJ Property Management —London
- £30,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
Enterprise Partner Manager - United Kingdom, Northern Europe
ClickUp —London
- £165,000 - £195,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Travel
- Annual leave
- Employee assistance programme
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave
13d
Property Experience Manager
Allianz —Guildford
- £60,000 a year
- Full-time
- Hybrid work
- Management
- AI
- Communication skills
- Employee discount
5d
Regional Estates Manager
MI5 - The Security Service —London
- £64,844 a year
- Full-time
- Presentation skills
- Contracts
- Leadership
- Annual leave
CEO
Half Moon Street Partners —London
- £15,000 - £20,000 a month
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
Quick apply
11h
Sr. Manager Finance Transformation
Sony Interactive Entertainment —London
- Hybrid work
- Management
- PMP
- Master's degree
Delivery Manager
HM Courts and Tribunals Service —Watford
- £40,014 - £42,859 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
7d
Airport Fleet & Maintenance Manager
Jefferson County Colorado —Westminster
- £100,000 - £125,176 a year
- 12 hour shift
- Maintenance
- Bachelor's degree
- In-person
- Annual leave
- Flexible schedule
9d
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
8d
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
2d
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Equality, Diversity and Inclusion Co-ordinator
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Head of Operations
East Berkshire Primary Care Out of Hours —Bracknell
- £65,000 - £72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Store discount
- Employee discount
Quick apply
2d
Senior CRM Campaign Executive
Allwyn UK —Watford
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Residential Block Manager (Harrow)
Wilson Hawkins Property Management Ltd —Harrow
- £35,000 - £42,000 a year
- Full-time
- Management
- Maintenance
- Driving
Quick apply
14d

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Regional Resolution Manager - North West London

Peabody -
Ealing

Apply Now

Job details

£50,000 a year
7 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Continuous improvement
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North- West London

Help us build trust, improve services and deliver better outcomes for residents

North-West London is one of our largest, most diverse and fast-paced regions. We're looking for an experienced and inspirational Regional Resolution Manager to lead our resolution service, ensuring residents receive fair, timely and high-quality outcomes when things don't go as planned.

This is a high-profile leadership role with significant regional responsibility. You'll oversee complaints, Member enquiries and executive correspondence, working at the intersection of resident experience, operational performance, regulatory compliance and organisational reputation.

As a trusted partner to Regional Directors and operational leaders, you'll use insight from complaints and resident feedback to drive learning, improve services and strengthen resident confidence.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for ensuring complaints and enquiries are managed consistently, professionally and in line with regulatory expectations.

You will:

Lead the delivery of a high-quality resolution service across North West London.
Ensure complaints, Member enquiries and executive correspondence are handled fairly, consistently and within timescales.
Act as the escalation point for complex, sensitive or high-risk cases.
Oversee responses to MPs, Councillors and other key stakeholders.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and organisational policies.
Use complaints, Ombudsman decisions and resident feedback to identify trends, root causes and opportunities for service improvement.
Work collaboratively with operational leaders to embed learning and reduce repeat complaints.
Provide performance insight, challenge and support to improve resident outcomes.
Build strong relationships with internal and external stakeholders to protect and enhance resident trust.

Serving one of our most complex urban regions, you'll be comfortable managing politically sensitive and high-profile casework, balancing resident expectations, regulatory requirements and reputational risk while maintaining a strong focus on service improvement.

About You

You'll be an experienced housing professional with strong leadership skills, excellent judgement and a passion for improving resident experience.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong knowledge of the Housing Ombudsman's Complaint Handling Code and effective complaint resolution practices.
Understanding of the Regulator of Social Housing Consumer Standards and the wider housing regulatory landscape.
Experience managing complex complaints relating to repairs, housing management, tenancy matters, antisocial behaviour, resident safety or property services.
Experience responding to enquiries from MPs, Councillors, senior executives and other high-profile stakeholders.
Proven success leading, developing and motivating high-performing teams.
Excellent written communication skills, with the ability to produce clear, balanced and evidence-based responses.
Strong analytical skills and experience using insight to drive continuous improvement.
The confidence to challenge constructively and influence leaders at all levels.

Why this role matters

Complaints provide some of the most valuable insight into our residents' experiences. As Regional Resolution Manager, you'll ensure complaints are not only resolved fairly and effectively but that the learning from them drives meaningful service improvements across the region.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 6 August in our Ealing Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Ealing Gateway Regional Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

executive manager jobs in greenford, gtl

Regional Resolution Manager - North West London

Senior Project Executive / Senior Project Manager - Brand Health Tracking

PA/Operations Role (Requires 5+ years 1: 1 PA experience)

Enterprise Partner Manager - United Kingdom, Northern Europe

Band 3 Nuclear Protective Security Inspector

Property Experience Manager

Regional Estates Manager

CEO

Sr. Manager Finance Transformation

Delivery Manager

Airport Fleet & Maintenance Manager

Customer Manager

Head of Affordable Housing

Head of Virology (ID4520)

Client Engagement Manager

Equality, Diversity and Inclusion Co-ordinator

Global Operations Coordinator - BCG Institute

Head of Operations

Senior CRM Campaign Executive

Residential Block Manager (Harrow)

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