Customer service team lead Work, Jobs in Hackbridge, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Customer Support Team Lead
Clipboard —London
- £47,000 - £90,000 a year
- Weekend availability
- Remote
- Training & development
- Analytics
Field Sales Representative (Warm Leads)
Bergmann Windows Limited —Hounslow
- £30,000 - £65,400 a year
- Full-time
- CRM software
- Customer service
- Communication skills
- Flexitime
Quick apply
Customer Services Team Leader (2C-GPR Sutton Area)
Govia Thameslink Railway —London
- Weekend availability
- Customer service
- Maths
- Communication skills
- Annual leave
- Employee discount
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
B2C Customer Support Lead
Deltatre —London
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
Softener Supplies Team Leader
Harvey Water Softeners —Woking
- Overtime
- Sales
- Team management
- Front desk
- Annual leave
- Employee discount
Quick apply
11d
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Mobile Support Team Leader
OPUS TECHNOLOGY —Reigate
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Conflict management
- Life insurance
- Referral programme
Quick apply
Customer Experience Team Manager
FirstGroup —London
- Full-time
- Continuous improvement
- Leadership
- Employee assistance programme
Customer Service Team Leader
Thames Talent Partners —Uxbridge South
- £32,000 - £34,000 a year
- Full-time
- Microsoft Word
- Team management
- Free parking
Quick apply
2d
Customer Service Assistant Team Leader
Topdeck Travel Ltd —Chiswick
- Full-time
- Hybrid work
- Leadership
- Communication skills
2d
Service Delivery Team Leader
Inmaa Business Services UK Ltd. —London
- £2,650 - £3,500 a month
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
4d
Billing Team Manager
SES Business Water —Redhill
- £43,000 - £45,500 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Contact Centre Team Leader
Premium Credit Limited —London
- Monday to Friday
- Hybrid work
- Travel
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
Client Services Lead
Creative Pod —Crawley
- £35,000 - £40,000 a year
- 8 hour shift
- Hybrid work
- Team management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
8d
Lead Generator - B2B Sales
SwiftSwitch —London
- CRM software
- Gym membership
Quick apply
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Continuous improvement
- Work from home
- Referral programme
Call Centre Team Leader
Expert Law —North Finchley
- £25,420 - £35,000 a year
- Full-time
- CRM software
- Analysis skills
- Computer skills
Quick apply
11d

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Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Process improvement
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

customer service team lead jobs in hackbridge, gtl

Team Leader - 21 Soho Square

Customer Support Team Lead

Field Sales Representative (Warm Leads)

Customer Services Team Leader (2C-GPR Sutton Area)

Lead Agent - T3

B2C Customer Support Lead

Softener Supplies Team Leader

Lead Agent

Mobile Support Team Leader

Customer Experience Team Manager

Customer Service Team Leader

Customer Service Assistant Team Leader

Service Delivery Team Leader

Billing Team Manager

Contact Centre Team Leader

Client Services Lead

Customer Experience and Quality Lead

Lead Generator - B2B Sales

Team Lead - US Operations

Call Centre Team Leader

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