Director of customer experience Work, Jobs in Hackbridge, Gtl (with Salaries)

Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
11d
Sales and Events Manager
Maple Leaf Golf - Horton Park —Epsom
- £33,000 - £35,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
8d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
Office Operations Executive / Personal Assistant
Dallas Chicken & Pizza —London
- From £27,300 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Store discount
Quick apply
23h
Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London
Ten2Two —London
- £39,000 - £44,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
Quick apply
10d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
10d
Director of Operations
Jobs In. Fitness —London
- Up to £80,000 a year
- Hospitality
- Continuous improvement
- Team management
Quick apply
11d
Head of Event Operations, EMEA
PEI Group —London
- Overtime
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager – Medical Aesthetics Training
Derma Institute —London
- Up to £50,000 a year
- Full-time
- CRM software
- Team management
- Recruiting
Quick apply
23h
Project Coordinator
Impact Food Group —Woking
- Full-time
- Databases
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Property Manager
Mandeville Property Management —Chipstead
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Work from home
- Referral programme
Quick apply
12d
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Training and Events Coordinator
The Knowledge Exchange Group —London
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Work from home
- Sick pay
Quick apply
2d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
Operations Manager for women's hair loss company. Working Tuesday to Saturday
Lucinda Ellery Consultancy —Hammersmith
- £50,000 - £65,000 a year
- Full-time
- Microsoft Office
- Team management
- Human resources
- Store discount
- Employee discount
Quick apply
8d
Director of Transformation
SouthernHousing —London
- £145,000 a year
- Hybrid work
- Continuous improvement
- In-person
- Training & development
5d
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
HR Advisor & Office Operations
Radancy —London
- £35,000 - £38,000 a year
- Hybrid work
- Presentation skills
- Human resources
- Organisational skills
Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
5d

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Head of Business

Sandown Mercedes-Benz of Epsom -
Epsom

Quick apply

Job details

Permanent | Full-time
Up to £120,000 a year
11 days ago

Benefits

Store discount
Health & wellbeing programme
Company car
Cycle to work scheme
Company pension
Employee discount
Life insurance
Sick pay

Qualifications

Driving Licence
Operations management
Senior management experience
Sales management
Customer service
Cost control
Performance management
Retail team management
Continuous improvement
Employee engagement
Retail management
Team motivation leadership
Communication skills

Full job description

Overview

Mercedes-Benz of Epsom are looking for an experienced and inspiring Head of Business to lead our Epsom showroom. Reporting directly to the Group Operations Director, you will have overall responsibility for the performance and efficient operation of the site. Through strong leadership, you will motivate, develop and coordinate the management team, ensuring all departments work collaboratively to achieve exceptional results. Leading the Sales, Service and Parts functions, you will be accountable for delivering the Sandown experience, maximising commercial opportunities, and driving sustainable profitability while maintaining the highest standards of customer satisfaction.

Key responsibilities include:

Providing visible, inspiring leadership across the dealership.
Managing and developing all departmental leaders to deliver outstanding performance.
Driving sales, after sales and profitability objectives in line with business plans.
Ensuring an exceptional customer experience at every stage of the customer journey.
Maintaining full compliance with Mercedes-Benz franchise standards, policies and processes.
Identifying opportunities for continuous improvement across the site.
Creating a high-performance culture focused on employee engagement, customer excellence and operational effectiveness.

This is a rewarding opportunity for a commercially astute automotive leader to play a key role within the Sandown Group, leading a prestigious Mercedes-Benz site and contributing to the ongoing success of our growing business.

Key Skills/Attributes Required

People management, specifically in terms of achieving high performance through teams. Leadership style should be highly visible and hands on.
Motor industry experience, along with experience in a senior position with established track record in profit delivery, cost control, stock and people management.
Experience of managing Sales and After Sales functions.
Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of yourself and others. Desire to achieve the highest standard of personalised customer care commensurate with the Mercedes-Benz brand.

The successful candidate will have significant relevant retail motor experience and be able to demonstrate a track record of success in a challenging and fast paced automotive environment. Candidates will need to have outstanding drive, ambition, enthusiasm and excellent communication skills. Applicants will preferably be educated to degree level or equivalent or hold a Management Qualification with a main manufacturer. A full Driving Licence is essential as travel between sites will be required.

Hours of Work: 08:00 - 18:00 Monday to Friday with 1 hour unpaid break.

Total 45 Hours per week.

Pay: Up to £120,000.00 per year

Benefits:

Company car
Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Life insurance
Sick pay
Store discount

Application question(s):

Do you have a degree, or equivalent manufacturers qualification?

Experience:

Senior Automotive Aftersales or Senior Sales Manager : 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Location:

Epsom KT17 1JG (preferred)

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in hackbridge, gtl

Head of Business

Sales and Events Manager

Nespresso Corporate & Internal Communication Manager UK&I

Residence Life Coordinator, First Year Focus - NYU London

Office Operations Executive / Personal Assistant

Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London

HR Business Partner

Director of Operations

Head of Event Operations, EMEA

Operations Manager – Medical Aesthetics Training

Project Coordinator

Property Manager

Global Managing Director - Consumer

Training and Events Coordinator

Director of Enablement & Performance

Operations Manager for women's hair loss company. Working Tuesday to Saturday

Director of Transformation

Junior Project Manager

HR Advisor & Office Operations

Customer Service Manager

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