Resident assistant Work, Jobs in Hackney, Gtl (with Salaries)

Day Concierge - Upper Riverside (Maternity cover - Nov'26-Nov'27)
Lee Baron —London
- 12 hour shift
- Microsoft Word
- Writing skills
- Organisational skills
Quick apply
11d
Assistant Manager/ Deputy Manager- Hostel Operations
LHA London Ltd —London
- £29,650 - £31,824 a year
- Weekend availability
- Team management
- In-person
- Training & development
- Employee assistance programme
- Gym membership
Quick apply
11d
Assistant Support Worker
The Salvation Army —London
- £15.09 an hour
- Communication skills
- Free parking
13d
Admin Assistant - Bank - Care Home
Barchester Healthcare —Southgate
- Up to £13.80 an hour
- Part-time
- Front desk
- Computer skills
- Annual leave
Quick apply
6d
Office Assistant
London Advice Centre —London
- Research
- Microsoft Office
- Organisational skills
Kitchen / Servery Assistant
Westgate Healthcare —London
- £12.71 an hour
- Weekend availability
- Hotel
- Leadership
- Restaurant experience
- Employee discount
- Referral programme
Quick apply
Assistant Head of Accommodation
Jigsaw Conferences Ltd —London
- £37,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —London
- £13.80 an hour
- Nursing home
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Relations Assistant
Haringey Council —London
- £29,436 - £29,856 a year
- Weekend availability
- Hotel
- Communication skills
5d
Receptionist
Queen Victoria Seamens Rest —London
- From £13 an hour
- Temporary
- Microsoft Office
- Hotel
- Administrative experience
Quick apply
3d
Sheltered Housing Assistant - Lambeth
L&Q —London
- From £28,275 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
9d
Executive Assistant (12 Month Fixed Term Contract Maternity Cover)
Burson Global —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
Admin Assistant - Care Home
Barchester Healthcare —Waltham Abbey
- £13.21 an hour
- Front desk
- Computer skills
- Employee discount
- Referral programme
Quick apply
5d
Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance
Activities Assistant
Central Support Ltd —London
- £12.71 an hour
- Part-time
- Care experience
- Organisational skills
- In-person
Quick apply
Commercial Administrator
Morgan Sindall Property Services Limited —London
- £31,500 a year
- Full-time
- Microsoft Office
- Employee assistance programme
- Employee discount
8d
Hospitality Assistant - Canary Wharf
Selecta —London
- £30,784 a year
- Full-time
- Guest services
- Communication skills
- Free parking
- Annual leave
Quick apply
Assessment Assistant - Crisis Support and Resilience Team
Enfield Council —Enfield
- £32,535 - £34,998 a year
- Call to connect
- Annual leave
- Employee assistance programme
Office Admin Assistant
EFAM Group —London
- Up to £26,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Computer literacy
Quick apply
6d
Housing Access Assistant
Civic Recruitment Limited —Enfield
- £22.01 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
12d

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Day Concierge - Upper Riverside (Maternity cover - Nov'26-Nov'27)

Lee Baron -
London

Quick apply

Job details

11 days ago

Qualifications

Microsoft Word
Writing skills
Microsoft Office Suite
Complaint handling
Access control monitoring
CCTV monitoring
Organisational skills
Front desk
Residential security
Communication skills

Full job description

Upper Riverside

Job Description, Day - Concierge

Job Title: Concierge

Location: Upper Riverside, Greenwich Peninsula

Reports to: Duty Manager

Hours of Work: 12-hour shifts, 4 on / 4 off

Role Purpose

The Concierge is a front-line, site-based role responsible for providing a high standard of reception, resident service, access control and day-to-day operational support across Upper Riverside.

The Concierge acts as an important first point of contact for residents, visitors, contractors and service partners. The role supports the smooth running of the buildings by maintaining a professional front desk presence, assisting with resident enquiries, managing parcels and deliveries, carrying out routine checks, supporting building safety procedures, and helping to ensure that communal areas, amenity spaces and access arrangements are well managed.

The Concierge is expected to always work professionally, communicate clearly, use sound judgement, and contribute positively to the wider team.

Key Responsibilities

Front of house and resident service
Provide a professional, friendly and helpful service to residents, visitors, contractors and other stakeholders.
Ensure the reception desk is attended appropriately throughout the shift and that front-of-house standards are maintained.
Assist residents with general enquiries and day-to-day requests.
Answer telephone calls and emails politely and professionally.
Deal with complaints calmly, courteously and in line with site procedures.
Maintain a clean, tidy and presentable reception area at all times.
Complete, clear and accurate handovers at the end of each shift.

Building operations and daily support

Carry out routine patrols and inspections as required and report any issues identified.
Keep communal areas tidy, presentable and free from obstruction.
Check amenity spaces and report any concerns relating to cleanliness, condition, equipment or bookings.
Support the management of amenity bookings and highlight any duplicate or conflicting bookings.
Book resident appointments where required, including comfort cooling appointments, and update relevant calendars or systems.
Report maintenance concerns, defects and building issues promptly to the Duty Manager or relevant team.
Support the Duty Manager and wider site team with day-to-day operational tasks where needed.

Parcel management and deliveries

Handle parcels and deliveries in line with site procedures.
Maintain accurate parcel records and ensure items are stored properly and safely.
Tidy and organise the parcel hub each morning and throughout the day as needed.
Keep parcel shelves orderly and make best use of available space.
Carry out parcel runs where required.
Contact or chase residents to collect parcels where necessary, particularly where parcels remain in lobbies, post box areas or other non-designated locations.
Help reduce parcel backlogs and maintain a safe, organised parcel storage area.

Keys, fobs and access control

Manage keys and fobs in line with site procedures.
Carry out key and fob checks or audits as required.
Complete contractor fob audits and report or cancel unknown fobs in line with management instruction.
Support resident key safe audits where required.
Check that keys are stored correctly and descriptions match the information recorded.
Monitor access into the building and challenge or report any unauthorised or suspicious presence where appropriate.
Monitor CCTV and building access systems as part of normal concierge duties.

Contractor and engineer coordination

Sign contractors and service personnel in and out in line with site procedures.
Deal with a high volume of contractors and engineers attending the site each week.
Support contractors with access arrangements where authorised to do so.
Work with cleaners, contractors and maintenance teams to help ensure that work is carried out smoothly.
Report concerns about contractor attendance, conduct or access issues to the Duty Manager.

Health, safety and compliance support

Follow all fire safety procedures and site safety requirements.
Help ensure that common parts remain clear in line with fire safety expectations.
Report health and safety concerns promptly.
Follow accident and incident reporting procedures.
Assist during emergencies where required and in line with training and site procedures.
Support the wider team in maintaining safe, secure and well-managed buildings.

Team support and administration

Use Microsoft 365 programmes such as Outlook, Word and Excel as part of the role.
Complete reports, logs, records and handovers accurately and on time.
Train or support new concierge team members where required.
Work closely with the Duty Manager and other team members to maintain consistent standards across the site.
Carry out any other reasonable duties within the scope of the role.

Person Specification

Experience

Experience in a customer-facing role, ideally within residential, hospitality, concierge or property management.
Experience of dealing with residents, visitors, contractors and service providers professionally.
Experience of handling enquiries and complaints calmly and helpfully.
Experience of working in a busy operational environment.

Skills and attributes

Strong customer service skills and a professional manner.
Good verbal and written communication skills.
Able to remain calm under pressure.
Good organisational skills and attention to detail.
Able to manage routine tasks reliably and consistently.
Comfortable using Microsoft Outlook, Word and Excel.
Able to use sound judgement when dealing with access, security and resident matters.
Reliable, punctual and presentable.
Able to work as part of a team and follow management instructions.
Awareness of health and safety, fire safety and security responsibilities in a residential setting.

Key Relationships

Duty Manager
Assistant District Manager
District Manager
Concierge team
Residents and visitors
Contractors and engineers
Cleaning and maintenance teams
Estate security
Wider site management team

Summary

The Concierge plays an important role in the day-to-day operation of Upper Riverside. The role combines front of house service, resident support, parcel management, access control, contractor coordination and building support duties. The Concierge is expected to maintain high standards of customer service, presentation, safety and professionalism at all times, while supporting the wider team in delivering a well-run residential development.

Company Overview

Please visit https://www.leebaron.com/ for more information

Quick apply

Refine Your Search

resident assistant jobs in hackney, gtl

Day Concierge - Upper Riverside (Maternity cover - Nov'26-Nov'27)

Assistant Manager/ Deputy Manager- Hostel Operations

Assistant Support Worker

Admin Assistant - Bank - Care Home

Office Assistant

Kitchen / Servery Assistant

Assistant Head of Accommodation

Lifestyle and Wellbeing Coordinator

Customer Relations Assistant

Receptionist

Sheltered Housing Assistant - Lambeth

Executive Assistant (12 Month Fixed Term Contract Maternity Cover)

Admin Assistant - Care Home

Guest Services Agent

Activities Assistant

Commercial Administrator

Hospitality Assistant - Canary Wharf

Assessment Assistant - Crisis Support and Resilience Team

Office Admin Assistant

Housing Access Assistant

I want to receive the latest job alerts for resident assistant in hackney, gtl

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