Zara Battersea Deputy Operations Manager Front of House
INDITEX —London
- Full-time
- Customer service
- Organisational skills
- Computer skills
Quick apply
Assistant Manager - John Lewis, Oxford Street
Rodd&Gunn UK Ltd —London
- £28,000 - £30,000 a year
- Customer service
- In-person
- Retail management
- Employee discount
Quick apply
3d
ZARA BRENT CROSS DEPUTY STORE MANAGER FIXED TERM CONTRACT
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Assistant Store Manager
Crocs —London
- £27,200 - £34,000 a year
- Weekend availability
- Bilingual
- Customer service
- Team management
- Annual leave
- Flexible schedule
Assistant Manager, Kurt Geiger Flagship Store, Oxford Street
Kurt Geiger —London
- Full-time
- Customer service
- Team management
- Retail management
- Employee discount
Quick apply
13d
Assistant Manager - Westfield Stratford City, Hollister
Hollister —London
- £38,000 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Assistant Manager - Westfield Stratford City, Abercrombie & Fitch
Abercrombie & Fitch Co. —London
- £38,000 a year
- Customer service
- English
- Bachelor's degree
- Store discount
- Annual leave
Retail Assistant Manager
Farmfoods —Enfield
- £31,449.60 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
9d
Assistant Store Manager - Regent Street
Maje —London
- Full-time
- Team management
- Mentoring
- Training & development
- Employee discount
Quick apply
Deputy Manager - Bershka Parkhouse
INDITEX —London
- Full-time
- Merchandising
- Recruiting
- Retail management
- Employee discount
Quick apply
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Sales
- Customer service
- Retail management
Quick apply
Assistant Retail Store Manager – London
Virgin Atlantic —London
- £32,000 a year
- Weekend availability
- Travel
- Leadership
- Communication skills
9d
Retail Assistant Store Manager - Harvey Nicols
Maje —London
- Full-time
- Team management
- Training & development
- Retail management
- Employee discount
Quick apply
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —London
- Full-time
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Assistant Store Manager - Stratford City
Ernest Jones —Stratford
- Full-time
- Retail management
- Employee discount
Assistant Store Manager - Central London
Maje —London
- Full-time
- Team management
- Training & development
- Retail management
- Employee discount
Quick apply
Sales Manager Assistant
CASS international Education —Canary Wharf
- £24,000 - £45,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Employee discount
Quick apply
Assistant Store Manager
Aldi —London
- £38,525 - £45,420 a year
- Customer service
- Retail management
- Cash handling
- Annual leave
- Employee assistance programme
Assistant Gym Manager
Burnt Oak 3S Ltd —Edgware
- £19,000 - £21,000 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Employee discount
- Gym membership
Quick apply
9d
Assistant Store Manager - Westbourne Grove
ME+EM —London
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply

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Zara Battersea Deputy Operations Manager Front of House

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Succession planning
Operations management
Customer service
Internal department liaison
Retail team management
Store management
Organisational skills
Computer skills
Professional development mentoring
Retail experience
Training & development
Stock replenishment
Loss prevention
Retail management
Cash handling
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Rota coordination

Full job description

Deputy Operations Manager (Front of House)

Zara Battersea Power Station | Full-Time

Join Zara. Lead Operations. Inspire Teams. Deliver Exceptional Customer Experiences.

At Zara, we believe our people are at the heart of everything we do. We are looking for a dynamic and driven Deputy Operations Manager (Front of House) to join our flagship team at Battersea Power Station.

This is an exciting opportunity for an experienced retail leader who thrives in a fast-paced environment, enjoys developing people, and has a passion for operational excellence. As a key member of the management team, you will play a vital role in delivering an outstanding customer experience while ensuring the smooth and efficient running of our store operations.

What You'll Be Doing

Drive Operational Excellence

Lead front-of-house operations to ensure the store consistently delivers against key business objectives and KPIs.
Oversee daily operations across the sales floor, fitting rooms, cash desks, and customer service areas.
Ensure product availability through effective replenishment and stock flow processes.
Maintain exceptional store standards and create a welcoming environment for customers and colleagues.
Partner closely with Back of House and all store departments to ensure seamless communication and execution.
Support commercial activity and floor moves, ensuring operational efficiency at all times.
Champion the effective use of store technology and digital tools, coaching the team to maximise performance.

Deliver an Outstanding Customer Experience

Create a customer-first culture across the store.
Lead queue management, fitting room operations, Click & Collect services, and refund processes to ensure a seamless shopping experience.
Support and coach the team on customer service initiatives and store services.
Ensure all team members are confident in delivering Zara's repair and sustainability services.

Lead, Develop and Inspire Your Team

Build a positive, inclusive and high-performing team culture.
Coach and develop colleagues through regular feedback, development conversations and succession planning.
Support recruitment, onboarding, training and wellbeing initiatives.
Ensure scheduling and productivity plans align with business needs while promoting work-life balance.
Lead by example, motivating your team to achieve individual and collective success.

Security, Compliance and Loss Prevention

Oversee inventory processes and stock accuracy initiatives.
Ensure cash handling, banking and refund procedures are followed consistently.
Partner with the Loss Prevention team to minimise stock loss and implement action plans where required.
Ensure all security procedures, documentation and compliance standards are maintained.

Health, Safety and Sustainability

Promote a safe working environment for customers and colleagues.
Ensure all Health & Safety procedures are followed across the store.
Act as an ambassador for Zara's sustainability initiatives, supporting projects that help create a more responsible future.

What We're Looking For

Experience

Previous management experience within a fast-paced retail environment.
Strong operational leadership experience with a track record of driving performance.
Experience managing teams, developing talent and delivering commercial results.
Good understanding of retail systems, operational processes and customer service excellence.

Skills

Inspiring leadership style with the ability to motivate and develop others.
Strong organisational and planning skills.
Excellent problem-solving and decision-making ability.
Effective communication and relationship-building skills.
Ability to prioritise, delegate and thrive under pressure.
Commercial awareness and confidence working with KPIs.
Positive attitude with a commitment to continuous learning and development.

Why Join Zara?

At Zara, you'll be part of one of the world's leading fashion retailers, where innovation, creativity and people development are at the heart of everything we do. We offer exciting career progression opportunities, continuous development and the chance to make a real impact in a dynamic retail environment.

Ready to take the next step in your leadership career? Apply today and help shape the future of Zara Battersea Power Station.

INDINDITEXSM

Quick apply

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