Autism specialist Work, Jobs in Ham, Wil (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Referrals and Workflow Coordinator (Hybrid)
Midhurst Clinical Therapeutic Services —Salisbury
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
11d
Learning Mentor - Learning Disabilities & Complex Needs
Amegreen Children's Services —Mortimer Common
- £23,500 - £25,000 a year
- Weekend availability
- Experience working with children
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
4d
Therapy Assistant
Tadley Court School —Tadley
- £13.45 an hour
- Microsoft Word
- Experience working with children
- IT
- Free parking
1d
Senior Support Worker
Cygnet Care Services Limited —Hungerford
- £14.23 an hour
- Overtime
- Employee discount
Specialist Community RNLD - LD (6-Month Maternity Cover)
HCRG Care Group —Swindon
- £32,073 - £39,043 a year
- Full-time
- Case management
- Communication skills
- Nursing
- Employee discount
Quick apply
14d
Drama Therapist
Elysium Healthcare —Thatcham
- £25,200 a year
- Part-time
- Master's degree
- Case management
- Patient care
- Free parking
- Annual leave
Quick apply
Learning Mentor - Complex Learning Disabilities
Amegreen Children's Services —Reading
- Up to £25,000 a year
- Weekend availability
- Experience working with children
- Travel
- School
Quick apply
7d
Speech and Language Therapist
Inspire Neurocare —Basingstoke
- £33,353.78 a year
- No degree
- Mentoring
- Discharge planning
- Employee assistance programme
- Referral programme
Quick apply
Specialist Teacher
SENse Learning - Basingstoke —Basingstoke
- £35 - £45 an hour
- Part-time
- Hybrid work
- Experience working with children
- In-person
- Flexible schedule
- Referral programme
Dyscalculia Specialist Tutor
Young Giants —Reading
- £30 - £40 an hour
- Maths
- Experience working with children
- Bachelor's degree
Quick apply
Children's Autism Practiotioner
Willow Tree Children's Services Ltd —Swallowfield
- £27,000 - £30,000 a year
- Full-time
- Experience working with children
- Driving
- In-person
- Sick pay
Quick apply
[260729] Autism Support Worker
The Springfields Academy —Calne
- £27,254 - £28,598 a year
- Part-time
- School
- Employee assistance programme
Support Worker
Active Care Group —Swindon
- £27,766.15 a year
- Weekend availability
- Experience working with children
- School
- Employee assistance programme
- Referral programme
Quick apply
Band 8b Divisional Lead Pharmacist - Bath, Swindon & Wiltshire
Avon and Wiltshire Mental Health Partnership NHS Trust —Calne
- £66,582 - £77,368 a year
- Full-time
- Management
- Mentoring
- Budgeting
Education Mentor
SENse Learning - Didcot —Didcot
- £18 - £23 an hour
- Part-time
- Experience working with children
- In-person
- Flexible schedule
- Referral programme
Specialist Speech and Language Therapist - Relocation Allowance Available
Phoenix Learning & Care Group —Reading
- £19,372.50 - £23,322.60 a year
- Holidays
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee discount
Quick apply
2d
Teaching Assistant (12 Month Fixed Term)
Compass Schools —Swindon
- £22,495 a year
- Experience working with children
- School
- Teaching
SEN Tutors
Young Giants —Reading
- £30 - £40 an hour
- Maths
- Experience working with children
- Bachelor's degree
Quick apply
Social Care Worker
Choice Care Group —Thatcham
- £12.80 an hour
- Weekend availability
- Medication administration
- Employee assistance programme
- Life insurance
9d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

autism specialist jobs in ham, wil

Complaints & Resolution Manager

Referrals and Workflow Coordinator (Hybrid)

Learning Mentor - Learning Disabilities & Complex Needs

Therapy Assistant

Senior Support Worker

Specialist Community RNLD - LD (6-Month Maternity Cover)

Drama Therapist

Learning Mentor - Complex Learning Disabilities

Speech and Language Therapist

Specialist Teacher

Dyscalculia Specialist Tutor

Children's Autism Practiotioner

[260729] Autism Support Worker

Support Worker

Band 8b Divisional Lead Pharmacist - Bath, Swindon & Wiltshire

Education Mentor

Specialist Speech and Language Therapist - Relocation Allowance Available

Teaching Assistant (12 Month Fixed Term)

SEN Tutors

Social Care Worker

I want to receive the latest job alerts for autism specialist in ham, wil

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